Amazing and professional customer service here. Marianne helped me, she made me feel like she…read morereally cares about her clients and her job. Great experience and no complaints

The lines at the drive thru are now through the roof. If they don't open the bank soon we will…read morefind a bank that is open.

Do not waste your time here if you are looking for a loan: we applied here for a $100k HELOC…read more Wife and I each have 800 FICO scores, over $500k in assets (mostly in the stocks). Long story short, after TEN WEEKS we still had no loan, and they couldn't even give us an estimate of WHEN or even IF we could get a loan. They told us 'soon' for a month and a half - clearly stalling. We went to Citizens Bank, opened an acct and had our HELOC cash in 3 weeks. Align are bozos. Don't waste your time. If I could give them less than one star, I would.

Align Credit Union has absolutely the worst customer service anywhere. They promise to call you…read moreback and never do.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

From the owner: Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for…read morebusiness four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development and growth of the bank and its customers. These are the major reasons why we are committed to remaining a mutual bank for many years to come. We have also been recognized for our strong business practices by Bauer Financial Inc. an independent bank rating firm. Bauer Financial has recognized Pentucket Bank as a superior 5 Star rated Bank for more than 20 consecutive years. Only 7% of the Nation's Banks can maintain this designation. Additionally, when you bank with Pentucket Bank you can be confident that all of your deposits are insured in full, even beyond the $250,000 insured by the FDIC. With the Depositors Insurance Fund (DIF), ALL of your deposits are insured in full.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

the entire credit union has been very disappointing in the last 2 years. major issues with online…read morebanking on the website and app. it's funny how they go down on Fridays when it's the average day of pay for most and the day most transfer funds between accounts to pay certain bills. plus the bank has a bad habit of not giving heads up on system updates. all the mergers that have been happening has really taken a toll on productivity.

The low reviews of the credit union are valid. I was part of their merger and the online bill pay…read morein antiquated and ridiculous. In 2026 you cannot pay a mortgage from an outside bank. You first have to transfer the money to an inside account and THEN transfer that money to pay your mortgage. Oh, and don't forget that all of that takes days upon days to clear. Utterly insane.