Horrible bank - customer service sucks, getting security problems with your ATM card sucks, had to…read morechange my password so many times in the past 3 months - I have no idea what the hell it even is anymore ! The ATM cards themselves are cheap and need replacement on a regular basis, and it takes weeks to get a new one - and on top of it all, they charge you $5 to get a new card !? Save yourself the time and aggravation, go to a better bank.

I do not recommend this bank. Their customer service is awful. Their online banking is awful. The…read moreonline platform to reset password does not work and therefore you can get locked out of your account on a weekend and have no way to access your money. Save yourself the frustration and choose another bank!

Do not waste your time here if you are looking for a loan: we applied here for a $100k HELOC…read more Wife and I each have 800 FICO scores, over $500k in assets (mostly in the stocks). Long story short, after TEN WEEKS we still had no loan, and they couldn't even give us an estimate of WHEN or even IF we could get a loan. They told us 'soon' for a month and a half - clearly stalling. We went to Citizens Bank, opened an acct and had our HELOC cash in 3 weeks. Align are bozos. Don't waste your time. If I could give them less than one star, I would.

Went to the Haverhill branch to open an IRA account, the teller (Rita who is very sweet and helpful…read moreevery time), messaged Freddy that we were there for that. 35 minutes later we were still waiting with no acknowledgement from Freddy or the other manager that was in and out of his office. As a longtime CU member physically sitting IN the lobby while holding a large check, I was ready to open yet another new account. I was patient for the first 20 mins, but then got more & more annoyed that Freddy was still on the SAME phone call with the same member for over 35 minutes! He could have put the call on hold or called back to show some courtesy to the members like us that actually took the time out of our day to visit the branch in person. We finally just walked out the door without any service, I thought Align had more respect for their members and this was beyond disappointing.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

From the owner: Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for…read morebusiness four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development and growth of the bank and its customers. These are the major reasons why we are committed to remaining a mutual bank for many years to come. We have also been recognized for our strong business practices by Bauer Financial Inc. an independent bank rating firm. Bauer Financial has recognized Pentucket Bank as a superior 5 Star rated Bank for more than 20 consecutive years. Only 7% of the Nation's Banks can maintain this designation. Additionally, when you bank with Pentucket Bank you can be confident that all of your deposits are insured in full, even beyond the $250,000 insured by the FDIC. With the Depositors Insurance Fund (DIF), ALL of your deposits are insured in full.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

Their customer service sucks!! Every time I come in to do ANYTHING it takes FOREVER! They're nice…read morebut so slow YOU become irritated. NEVER COME to the Adam's St Branch near Lower Mills!! The worst!!

This is one of the many names it's changed to over the years. The customer service is horrible,…read moreanytime I actually get a human over the phone I'm met with a horrible attitude. Or, better yet, I get the runaround as if I don't exist as a customer there. There's no transparency in any changes and customers are treated as if we're the issue. Banking sucks as it is, I'm so tired of dealing with crap service from a company that is meant to SERVE the public.