Horrible bank - customer service sucks, getting security problems with your ATM card sucks, had to…read morechange my password so many times in the past 3 months - I have no idea what the hell it even is anymore ! The ATM cards themselves are cheap and need replacement on a regular basis, and it takes weeks to get a new one - and on top of it all, they charge you $5 to get a new card !? Save yourself the time and aggravation, go to a better bank.

I do not recommend this bank. Their customer service is awful. Their online banking is awful. The…read moreonline platform to reset password does not work and therefore you can get locked out of your account on a weekend and have no way to access your money. Save yourself the frustration and choose another bank!

We have a small business and Align has helped us every step of the way. While other big banks (JP…read moreMorgan, Bank of America) are taking from the little guys to keep feeding the greedy public corporations, Align has been there to modify our loans and extend credit lines quickly and efficiently. Love these folks... you will too!!!!

Do not waste your time here if you are looking for a loan: we applied here for a $100k HELOC…read more Wife and I each have 800 FICO scores, over $500k in assets (mostly in the stocks). Long story short, after TEN WEEKS we still had no loan, and they couldn't even give us an estimate of WHEN or even IF we could get a loan. They told us 'soon' for a month and a half - clearly stalling. We went to Citizens Bank, opened an acct and had our HELOC cash in 3 weeks. Align are bozos. Don't waste your time. If I could give them less than one star, I would.

Worst app ever. 2 months in a row my bills were late. Late fee on 2 credit cards and late fees on…read moremy bills. They have a send and delivery date which I was told it will be fixed with the update but nope month 2 same thing. It's a new way now and it's horrible. Seems like they are going backwards instead of foward.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

The low reviews of the credit union are valid. I was part of their merger and the online bill pay…read morein antiquated and ridiculous. In 2026 you cannot pay a mortgage from an outside bank. You first have to transfer the money to an inside account and THEN transfer that money to pay your mortgage. Oh, and don't forget that all of that takes days upon days to clear. Utterly insane.

Emily in Corporate office support was amazing she went above and beyond to help after fraud alert…read moredeclined a transaction in another country. She went above and beyond and was kind patient & the most pleasant customer service support person I've spoken to in a very long time. Thank you Emily.