The dilemma of how to review a bad experience at one of my favorite restaurants raises the issue of which is more important... food quality or service? I decided my 1 to 5 star review policy for restaurants should weigh 3 of those stars for food and the remaining 2 for service. As such, I'm giving 3 stars for the consistency and excellent quality of all the menu items here. Had the Prime meatloaf last night, which was flavorful and appropriately spiced. But then there was the service. Upon arriving on a Thursday at 6pm, the place was packed. No OpenTable affiliation so I couldn't reserve from that app in advance. Was told there would be a 30-minute wait for my party of 3. After the wait, the host then asked us to follow her and proceeded to seat us, WITHOUT ASKING, at a table OUTSIDE in 87-degree heat and swarming mosquitoes. I was wearing a heavy hoodie because I get a little cold in decent air conditioning, which I prefer based on previous visits. Wasn't even aware they had outside seating. The hostess left us so fast I didn't even have time to ask for an inside table. Told a runner who took our drink orders it was too hot but she never came back. The server finally showed up after 15 more minutes and I told her it was too hot, and by then I was sweating and showing signs of medical dehydration. I found it difficult to breathe. She said she could move us but wanted to go check WITHOUT taking our order, which would mean we would sit there even longer in the heat without an order in progress. I insisted we order first, which she didn't seem to know how to handle since we'd probably be changing servers. Not exactly rocket science. But after we ordered, a change was never made. Bread was delivered to the table without plates or knives. Plates came 5 minutes later but no knives for the butter. Knives came after another 5 minutes. We gave up on the table change. Now I was about to pass out and had to remove my hoodie which meant I was now underdressed in a white t-shirt. Mosquitoes were diving and bombing all over me. Diet Coke came and it was flat, with a low CO mix. Food came and as I mentioned, was top notch and clearly prepared by an experienced and talented chef... In air conditioning, I would assume. After that, I was ready to be airlifted out of there on a stretcher and wanted the check to pay and get back into my air conditioned vehicle. Gave the server my credit card and SHE DISAPPEARED WITH IT FOR 30 MINUTES and NEVER CAME BACK. When I finally flagged her down, I told her I needed my credit card back and she realized she had never processed it. This was the final nail in my coffin. My body is buried out behind the restaurant and this is the epitaph on my tombstone. read more

Great spot. Great Sunday Brunch love the space and ambiance chicken and waffles are wonderful

Food was passable. Not much flavor in my brunch items when there was plenty of room to add herbs and spices. They need a new bar manager or train this one better. They keep tawny port in the refrigerator, there was some confusion regarding how to make high end cocktails (Sazerac, Old Fashion). The deviled eggs are very good and worth the trip. Did not appreciate the look given by the waitress when I asked that my salad be tossed in the dressing before bringing to the table. These comments are after three trips to the restaurant. read more

Disguised as fine dining with an overpriced menu my last trip was the last. Previously my order didn't include everything it should so I thought it was a fluke. But after my recent visit the mistake was mine entertaining the idea of finding fine food. The food was incredible late, then when they brought my extremely flat entree they said the pasta was on its way. When it arrived later I had them take it all back. Who serves food that isn't complete? Bricktops apparently does. Even the guest across from me wasn't pleased with what was suppose to be short ribs but was stringy like a fancy pot roast on a pile of mashed potatoes. Plenty of other fine dining establishments worth the money than Bricktops. The only way it could be better if it was Brick Topless read more

Had the coconut shrimp for an appetizer and the steak & fries for my entree. So. Good. They have a ton of different options and everything at our table came out well presented and super yummy lol read more

This restaurant is lovely. Great food and great service. The food is excellent and the quality is high. I recommend the chicken fingers with mash potatoes.This restaurant will always be at the top in the Frontenac area. read more

The food was good but the portions are small considering the price. I ordered the Chilean sea bass; it came with a small piece of fish and four asparagus. It was delicious but if I am paying close to thirty dollars for a meal I should leave feeling full. The restaurant was clean and the staff was friendly. read more

BrickTop's is one of my favorite go to restaurants for a nice meal out. The hostesses are always so accommodating, even when we have our baby with us. There is a fun bar area, a dining area, and a covered outdoor area. They have a menu with many different options and you really cannot go wrong. We went there for lunch today. I got the Ceaser salad with anchovies and I was practically licking the plate it was so delicious. It was a starter salad but really filled me up so I really only had a few bites of my meal. For my meal the whipped mashed potatoes tasted very nice. The whipped consistency and flavor of the potatoes are hard to resist. I also had the salmon which was cooked perfectly and tasted great. My husband got the chicken which I did not try but I made the mistake of trying his coleslaw, it was a mistake because it's addicting I didn't want to stop eating it. read more

Nice contemporary decor. Lively after work bar spot. Staff was courteous and efficient. Deviled eggs and candied bacon were nice. Sushi roll was acceptable. Dinner was disappointing. Grouper was grilled but over cooked therefore dry and in bad need of a sauce. Crab cakes were full of crab but under seasoned and sitting on a smear of mustard??? Key lime pie was unremarkable. I would go back to hang out at the bar but I would plan to dine somewhere else. read more

Very nice for lunch. Good for business or a date meetup Great decor and service. The menu has something for all. The bistro chicken is a simple yet tasty entree. Chicken is cooked perfectly and the potatoes delicious. The seats by at the bar is very comfortable as well. read more

My family LOVES this place!! It's pricey, so we only go for date nights or special occasions, but the food is SO worth it. We have particularly been impressed by the seafood. Great seafood dishes seem hard to come by in the STL area. I recommend anything on the special menu! The service here is also spectacular, and I plan to take visiting friends/family here every time they are in town! read more

Had the bistro chicken and my wife had a salad with chicken. They brine their chicken and it is extremely salty and it has a processed chicken texture. Had the artichoke app and many of the leaves were burnt. The inside of the artichoke was fine. The waitress was very nice. Food was very mediocre. read more

Never had a bad meal here. The Bistro Chicken melts in your mouth. Great service too.

Steady and great food during this COVID nightmare. Local staff and management have been awesome. Finally sat outside after vaccination and love it read more

One of our absolute favorites! We go a lot! Always great food and always great service. My personal favorite is the Barbecue Chicken Salad. My wife orders the salmon, but she has them prepare it blackened and it's always delicious. The spinach artichoke dip and deviled eggs with millionaire's bacon appetizers are also favorites. The fish tacos and flatbreads are also very good. The skillet chocolate chip cookie with ice cream dessert is unbelievable! Mmmm! Mouth watering yet? Go! read more

Ordered a special meal for New Year's Eve, which I drove almost 30 minutes to get (I really like their crab cakes). They forgot the dessert. When I called and tried to explain why the meal was important, the manager issued a half hearted apology "We all make mistakes." I thought it would have been a nice gesture if she had offered to comp a dessert on my next order. She really couldn't have cared less. There are comparable places with better customer service. read more

I live down the street and have gone to Bricktops more than any restaurant in STL because it's consistent and I like the food and atmosphere more than Brio. However the last time we went the service was pretty horrible. Waited an hour before we were served bread and had to waive down staff for another drink and to place an order. It wasn't even that busy. The bar was so loud that we chose not to sit there but the carryover noise into the dining room madd it difficult to hear our own conversation. I ordered a ceasar salad with chicken breast and was charged $8 just for the chicken and it was a tiny salad. read more

During a recent visit with a friend, an employee approached our table and asked us if we could move to the bar due to a larger party needing the table. We weren't at the table long and nearly finished with our drinks when we were approached. While we were eating, an employee with a pad continued to walk by the table jotting down notes, which I'm assuming was to track how much longer we'd be at the table. The food was good, but the experience was ruined by the lack of tact by multiple employees. read more

Great but who ordered the noise? Send in an acoustics engineer. Look at all your comment and see how many mention noise in a negative way.

We went for my daughter's birthday the food was great and service was excellent can't wait to go back thanks everyone for the great service our server was excellent read more

I like Bricktops. I've lunched here with a group, and met buddies here several occasions for a drink, happy hour or later. Often when I'm there I order the artichoke appetizer which is consistently good. They give you 3 half artichokes along with a dip and the artichokes have a nice grilled taste with a bit of char. The Sonoma Cutrer chardonnay makes a nice pairing. The bar service is attentive, although it gets busy at times so you can expect to wait your turn. read more

We went for a family dinner and sat in the porch area. The service was good and the food was good...everyone enjoyed dinner. However, we did find the menu quite limited and quite pricey. read more

That patio was nice, the appetizers were okay and my overpriced salad was okay. The manager making his rounds was very friendly and professional, but our waiter seemed to have great disdain for his job. He forgot the soy sauce for the sushi and seemed angry about having to bring it when requested. It wasn't terrible, but I certainly won't re-visit. read more

Waiting twenty five minutes into the forty five minute wait for a table that was already empty.... another couple whom happen to be European walked in with no reservations and got seated at the very table that was empty since we walked in. The couple didn't have a reservation inspite of the couple lying that they did have a reservation and when Kaitlyn and the rest of the trustworthy staff as per Ally seated them it was clear what was going on DISCRIMINATION!!!! No other way to spin it.... Katlyn and Ally the manager thank you both for the negative experience. I guess it's okay to walk in if your white and get seated immediately. I can't even begin to express the dissatisfaction and hurt I felt as the white couple just walked in and got seated as if we were invisible. Empty tables should be filled especially with the covid 19 world we're leaving in. Good luck with the DISCRIMINATION practices. Repeating this incident to my children and friends will be top priority to not patronize this restaurant anymore. No stars. read more

The salads were excellent, but after that, it went down hill. The sea bass was great, but the sautéed spinach tasted like it was cooked with fish. We had to send the chicken back because it came out room temperature. They mixed up the sides between the sea bass and the chicken and when they tried to fix it, they put both servings of spinach on the chicken plate. Overall, it was just alright. read more

Stopped in and waited 30 min, so worth it! Steak Frites were great, Coconut Shrimp Great! Service Great! Nice Menu and will be back for sure! read more

This is one of my favorite restaurants in the St. Louis area. I love deviled eggs but usually have to wait for some pot luck to get them. To my surpise they were an appetizer here. Naturally I ordered them and they came w/ some of the most sinfully delicious bacon I've ever eaten called sugar bacon; basically bacon carmelized w/ sugar (as if the bacon wasn't bad enough for you :-)). But! Wait for it ... they brought it out w/ my favorite hot sauce in the word - Melinda's! This has to be the most aswesome appetizer in the world from my perspective it's like it was made just for me :-). We've been repeat customeers and have gotten consistently good meals and service. I'd recommend the ribs or new york strip. I usually get the ribs and my wife the steak. They use a certain spice in the ribs that make them especially tasty (maybe a little cummin, not sure) and they are fall off the bone and extremely awesome. The steak comes w/ a dallop of herb butter on top and is also equally delciious. On pleasent days they have a nice outdoor patio as well I'd recommend. read more

I wish they had this restaurant in California, please come to California!! I had the pleasure of eating here for the first time on April 28th, 2017 . the food was beyond amazing. We we're there for a funeral repass and that place there was my aunts favorite restaurant to eat out. the service was expectional and the staff was amazing too... read more

Really great food, service and prices for brunch! Mimosa bar for $7 where you can make your own drinks with different types of champagne and juices. We ordered different types of Eggs Benedict and each tasted great and was on our table within minutes. Just as good, if not better, than overpriced brunch restaurants in Los Angeles. read more

BrickTop's - New American Near Me - Frontenac, Missouri

Love this place! I've had the chicken fingers and they were the best I've ever had. The fries were good and the slaw was terrific. Service was very good and friendly. I'll be back! read more

I'd like to start this review by saying we are frequent patrons of Bricktop's. We came to BrickTop's on a Saturday night for dinner. We were told at the hostess stand it would be a 45 minute wait for an outside table. As it was a gorgeous evening, we happily decided to wait at the bar. After 30 minutes and one round of drinks, the hostess informed us the table was being cleaned and we would be able to sit shortly. Over the next hour, we ordered more drinks at the bar and no one came to update us on the status of our table at any time. Taking matters into our own hands, we looked at the outdoor patio..two four tops were available and one group of two at a five top who had arrived after us! We finished our drinks at the bar and left for greener pastures (Brio's) where we were seated in their patio immediately. The hostess offered us an apathetic apology on our way out claiming she "couldn't leave her stand" despite doing so many times before..needless to say we will not be visiting BrickTop's again anytime in the near future! read more

BrickTops, more like Sh*tTops. Overpriced cylindrical salads and a very pushy waitstaff that was more concerned about turning over a table rather than taking care of those occupying it.... No thanks, I'll pass on this one. read more

We had a nice lunch of fish and chips and a chicken salad. Food was great, prepared well, and the atmosphere was ok. For lunch it was not worth $36.00 without tip. Really! There are plenty of other restaurants with better food for less money. I am not sure of why the higher prices but not really worth it. Just a one time experience. read more

The tilapia Oscar style was DELICIOUS and VERY filling! Nice portions with each item.

New place on an outlot at Plaza Frontenac. Was going to go to Sugo, or Via Vino, but both looked crowded. Had a movie timeline, so time was a concern. Bricktop is an upscale chain, with fairly high prices in general. Entrees are 20-30 dollars. Since I had not read reviews other than my yelp app reviews, I was going stealth on this one. Place was very crowded, with a short wait. Ended up with a burger (good, but certainly not the best in St. Louis), and the swapped out the fries and for an additional buck gave me a decent wedge salad. Food came out quickly and service was good. Not sure I would hurry back, but it was good overall. Pricey area and this place fits in. read more

This is my favorite Dinner restaurant. The bistro chicken . The service is good and I come here every week. In conclusion you should come and eat here for dinner read more

While a nice trendy looking place. They really can't get burger done right at all. The pushy bartender will get pissed if you don't order alcohol and just sit and eat lunch. Very unwelcoming atmosphere. read more

I don't like to throw out 5 stars all the time, but I don't have any complaints at all. We walked in on a Saturday night at 6:30 and had a half hour wait, we got a drink in the bar and waited. The hostesses were very professional, waitstaff was great too. They started with some bread and butter.. the bread was warm, love that. I asked the server if I should get the fish tacos or burger.. he said the fish tacos really have been the most popular thing on their menu, and they were great. They had a piece of fish the size of a fishstick.. it was grilled, very flavorful.. there was also a great cole slaw, cheese and guacamole in the soft taco. At first I thought 2 wasn't going to be enough, but it was. For a side I got fries.. they were great, perfectly seasoned. Boyfriend got the cheeseburger. OMG... this is one of the best burgers I have ever tasted...seriously, THAT good. He had the coleslaw as a side and really enjoyed that, mayo based with a little kick. Next time I go I want to get the burger for myself! Burger was $14.. and worth it. read more

Honest to God, this is my favorite American restaurant in St Louis. The fish tacos are incredible. The Cobb salad is also incredible. And I usually only let myself eat half of the meals so I have room for their cookie dessert because it is to die for. It's a nice restaurant and not cheap but so worth it read more

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Ordered the Cobb salad for lunch minus the blue cheese... It was mediocre at best. Hardly any salad and loaded with so much bacon it was impossible to taste the other ingredients. This was a to go order otherwise I would have complained to them...will not order this ever again... read more