WARNING: BRICK REPAIR DENVER MAY NO-SHOW FOR BID AFTER WEEKS.
In short: Brick Repair Denver was at the top of my list for tuckpointing because of their reviews and ratings. I provided photos of the work and answered all questions asked. I scheduled a time for a bid walk which was confirmed. When they did not show up, I was told that it was odd my wife talked to them previously and asked what my zipcode was. There was no specific reason provided why they were suddenly uninterested in the job which leaves me only to wonder the motivation for not bidding on the job after 19 days of communication. At best, this company is not that concerned with customers, over busy, poorly organized, wastes people's time, and poorly communicates. At worst, this company may be elitist, misogynistic, dishonest, and is incapable of following through.
The Entire timeline:
-January 3 - Filled out online form on Brick Repair Denver website and left a message both asking for a bid
-January 11 - Asked to send pictures of the project through text
-January 14 - Sent photos of work needed as requested. I was told that I would receive an initial estimate from the photos. (Then I was told that no estimate could be given)
-January 17 - My wife set up a time for a bid walk for January 22 at 10 am
-January 18 - Missed call from Brick Repair Denver around 5pm. Brick Repair Denver sent an e-mail stating "if we could grab a phone call, ok. If not... Here is some of our questions". All questions asked were answered in email by me.
-January 19 - I was emailed "...let's chat when I see you."
-January 22 - I called 10 minutes after our scheduled meeting time. I was told that they were not coming to the bid walk, it was odd that a female answered my phone (despite my wife identifying herself as my wife), they did not have enough information (despite filling out a form, providing photos, and answering questions), several calls made to get ahold of me (there was only 1 missed call followed by an email that was replied to, see above). I was asked what my zip code was (they already had this information so, not sure what the pertinence of that was, but one can wonder, if in their opinion I lived in an area not worth working in). I was told that the company was no longer interested in giving me a bid for the project.
-January 22 - I received an email after the phonecall ended that seemed to attempt to explain away issues caused by Brick Repair Denver. The email is below along with my comments/responses to the e-mail in parenthesis:
"When I originally spoke with 'Adam" During our initial return phone call. Which was a female voice although they did confirm with "Yes this is him" which was a bit confusing right out of the gate (Not completely true, she later clarified what she was my wife).
We did at that time loosely schedule Saturday at 10am (10am is a specific time), to be confirmed prior to that time (he said " I will call when I am on my way").
We never could catch that phone call to confirm that time (Incorrect, it was already stated "let's chat when I see you").
I did miss that you tried to confirm 10am in your email. I was waiting on confirmation for today (no confirmation was ever asked of me).
This is the reason for our vetting process, so we do not waste one anothers time. A 2 min phone call is preferred to a wasted trip, wasting our time, or wasting your time (Then why set up an appointment? Also, as seen in the timeline, there is no more information asked for or that I could have given).
Sorry for the mix-up/miscommunication (I do not believe there was any miscommunication, only mismanagement on their end).
And I apologize for calling your phone so many times this past week (literally only 1 unanswered call followed by an email answering all questions), I was trying to avoid this very situation. Again Best of luck with your project."
This seems to be similar to the experience Genevieve Hook mentions in their review on Google. read more