The Orchard Grill always disappoints:…read more
The place is a mishmash of furniture from different periods in the buildings history, there's a section of cafe seating and booths. Its fine and seemed relatively clean.
For this visit, we arrived about 9AM early in the work week, the restaurant was at about 20-25% capacity. There were 3 waitstaff on the floor and one showed up shortly after we were seated, this brought the total number of servers to 4. The staff immediately seemed put upon by our presence. I usually try to seem more friendly when I am confronted with folks like this, but they would have none of it. My friendly smiles were met with blank stares.
Once we were seated, the drink question was asked of us. But the staffer was multi tasking, and when we responded, it was acknowledged as if we'd rudely interupted them. Further interactions went similarly.
Our food arrived on the slow side but in a reasonable amount of time. The waffle was fluffy and crisp, the pancake thick and on the dry, soft, cakey end of the spectrum, (vs thin, buttery and crisp). Fruit was your standard food distributor pre-cut variety of melon, red grapes and pineapple, the same stuff you get at the supermarket. My scrambled eggs were overcooked, dry and rubbery but I have had worse. Bacon was similarly dry, probably reheated, not cooked to order. Italian toast was from a real Italian loaf, thin but decent. Homefries were pretty good.
Once the food arrived, no one came by the table again to check on things until well after we'd finished eating. I initially thought there were no refills on the weak coffee until I heard an adjacent table being offered a refill. We were never asked if we needed anything else, or if the food was okay.
That said, the food at the Orchard Grill isn't bad, it's just mediocre.. Paired with the bare minimum of unfriendly service, it was just not worth the 40+ dollars for the adult and two kids meals.
Waitstaff treat you like a task, not like patrons, not like people seeking a positive experience. At the Orchard Grill you are an obstacle to be oveecome with the very smallest amount of effort you can get away with without seeming overtly hostile.
Each of my preceeding visits were similar experiences.