As an internet service provider Atlantic Broadband has been unimpressive. That said, I had a really great experience with one of their billing agents today, Keith from Cumberland. It was obvious that he understood the technology he was supporting, not just reading from system prompts. He understood my frustration with the issues we were having, particularly considering they are the "only" service provider for internet in our area. Just so you know Atlantic Broadband...those last two stars are Keith's (THANKS KEITH). read more

I would rate this company -100. Their service is horrific, I get on the phone to talk to an agent and it's an hour or more! Then they hang up on you! In 15 years I would say they have been to my house for issues over 100 times. I was without tv for weeks at a time and have had my box swapped out over 50 times. This is No exaggeration! I have 3 lines buried out in my yard because they kept burying them close to my electric lines! Let's talk about the bundle they put you on and want to charge you close to $300 a month For basic cable! This company is the only game in St Mary's co! Which is insane that other companies have not been allowed to bring service to my county! The techs that come to fix the cable are all most as frustrated as myself! Poor equipment, broken equipment is being sent on their truck to service our community! As evidenced I've been on the phone on hold for 50 min with no help! Don't even consider this company if you can help it read more

I wish I could select zero stars. If you ever have any choice in internet provider, never ever select metrocast. The only reason this company is still afloat is due the fact that there is no other option for Internet in southern Maryland. My wife is in graduate school and her schooling suffers constantly as a result of their absolutely unacceptable service. Our internet drops off at minimum five times a day. Costumer support has actually began saying "we have nothing else to try, we don't know what to do". When our lease is up we are legitimately moving to another town in which a different provider is offered. Seriously, this service is so poor we are moving. read more

Customer service is trash and not very reliable internet at all absolute garbage don't choose this provider and the sad thing is they are a monopoly can't get any other good isp in this area read more

I have no other choice but to use Metrocast because of the apartment I live in. The internet constantly drops offline. They claim it's my router but this is my third one with the same problem. I wish I could say it's just me but everyone I talk to has the same problem through out town. If you have another option please use it, if not you can join me in the offline status. read more

Overpriced and underwhelming. I'd drop this company like a hot rock if there were any other options in town.

Sandra is absolutely amazing and deserves a raise. Didn't up sell me nor provide a lack of information so that I bought the highest priced package. If anyone is a @!#$ to her the they are just a @!#$ in general. And I give this 5 star rating for her, not for the general ABB service. No Joke. Not the best but she was great and deserves recognition. read more

I had to take four hours off of work to wait for the "technician" to come transfer my service to my new apartment (they charge a new install fee either way). Even with a 4-hour time frame, the tech was still late. I have heard this is the norm for MC. Anyways, the guy left a bunch of excess cables sticking out from the wall, and it was a sloppy job overall. Also, when I called to set up the transfer of service, I was told that my automatic payments would carry over.. they didn't. I hope MC gets more competition from other companies, this is extortion. read more

I have to say the customer service staff is stellar. They are helpful and kind, which is amazing because we don't call in unless our internet stops working, which means we are not happy campers. I can't give more than an A-OK rating, though, because the internet GOES OUT CONSTANTLY. They say it is probably my modem, but my modem in less than a year old so I'm not buying into this just yet. Still, I give the staff good marks, even if the service is unreliable. read more

I wish we could give them zero stars! The worst internet and customer service. I hate calling their customer service line, because it's obvious they hate their jobs as much as we hate calling them for assistance. They are rude and disrespectful. I can not wait until I move and go back to a real internet provider. The internet always turns on and off or stop working for hours even when you pay the bill. It's honestly a waste of money. We do not even work from home because the service is so bad. Save yourself some time and find another service provider! read more

My internet service is terrible with metrocast. Very unreliable. It's not just my house that's this way but it's terrible at multiple friends' houses and my place of employment as well. Update: my most recent interaction with an employee via phone was extremely helpful and he was very professional. A technician did have to come to my home, he was on time and professional as well. My service has worked as promised. So I had to update my review and rating. I will do so again based on future interactions, I hope the good experiences will continue and the negatives will be a thing of the past. read more

Zero stars is kind for this company. Horrible quality and horrible service. Customer service is nonexistent because it is almost impossible to get anyone on the phone. If you have a choice, choose ANYTHING other than MetroCast. read more

Please tell me how you are going to charge a fee of 7.50 just to pay over the phone with an operator... That is a complete scam because when I told them to transfer me to the automated bill pay option, it wouldn't let me put in my information and proceeded to transfer me back to the operator????? SCAM. Not only that but when they said they were going to show up I went home on my lunch break to meet the guy. well he was an hour late past his 15 minute out call.. they are shit and if I had another option I would choose it.. if I could give zero stars I would. read more

If I could give out 0 stars, that would honestly be too many for this company. The Internet goes out about 10-15 times a day, you have to unplug it and hope to God it works. Customer service actually said "go sit next to it and it'll work better", yeah let me go park myself on the floor to get the internet to work. The TV cable boxes they give you, it's 2017... why did they think it was appropriate to give a paying customer one from JUNE 2007. It died within 24 hours, for obvious reason, I went back to get a new one and the front desk worker goes "omg no way", yes way sweetie it died and the cords they gave me- thank GOD I had extra because they were bent and broken. Get a new cable box, with the same old broken cords because that's "all they have", this gem is from SEPTEMBER 2007. 10 years old, do you think it's going to work? I told the woman, it's not her fault her job is to literally hand out boxes and let people pay bills at the store, it's 2017 do you have one that's not 10 years old? And she said it would have to do. 12 hours later, the cable box is broken and won't work. What's the point of paying over $200 each month for internet and cable when 99% of the time, it's going to stop working and you're going to have to drive 10-15 minutes to this building and get another box that's 10 years old? Don't even bother calling them, they act like you're ruining their life calling them on the customer service number, heaven forbid they need to do their job, and they make you feel like it's your fault THEIR cable isn't working. 'Must be something in your house', yeah my house is making cable boxes break, internet not work, and customer service workers idiots. If there was another option, I would switch but there isn't. read more

I am a Virginia customer of Metrocast Internet. For the longest time services in all areas of the country were provided with the same Internet speeds and charged the same price. Now, metrocast is upgrading the available download speeds for various areas of the country that receive their service. Although my area is not upgraded, I am still paying the same price as all other metrocast customers, some of whom are receiving faster service. MetroCast has even updated their website to show that they offer speeds of up to 50 megabytes per second for $57.95. I am paying that price and I'm only receiving service with speeds of up to 35 megabytes per second. I have explained to the company that I understand if they are not going to upgrade my area to allow for the faster speeds. But don't charge me the same price that others are charged for faster service. I asked for a reduction in costs and was told that they can't do that. If there were any other option available I would choose it. They know that there is no other option available to those of us in this area and that is why they charged us the same price for slower service than they do for others who receive faster service. read more

Probably one of the worst cable companies to come into existence. The workers could use some fine tuning in education, management needs some real help with organizing the flow of information. Don't expect anyone to answer your phone call for at least 20 minutes, despite the time of day. Service calls are outragious and they've had the same internet speed issue going on 2 years. read more

The worst. Period. The internet service is completely unreliable and super slow when it works. They have us cornered here in southern MD with no other options so they get away with providing a lousy service and charging out the wazoo for it. Almost makes me wish I lived in a more important market. read more

Horrible service, ever since the company made a major change in late December 2015. When I first connected with Metrocast several years prior, their customer service was authentically local and excellent. Since the change-over, it has been despicable. Two recent incidences (within a week of each other): 1. The cable line from our street pole to the corner of my house had become detached from my house (due to poor installment, a shallow screw drilled into my siding, rather than wood). The cable was lying across my yard and across the driveway of my neighbor. I called to have this problem fixed, as it was obviously a dangerous situation. They set up an appointment for the next day, between 11am - 2pm. My neighbor let me know that a Metrocast van was sitting at my house at 9:30am. (I was NOT home, but at a meeting, which was WHY I selected the 11-2 period.) I tried to race home while simultaneously trying to reach Metrocast. Was on hold for the entire trip home. As I pulled into my driveway, the Metrocast tech pulled out... NEVER stopping to speak with me, and with the problem UN-fixed. Cables still lying all over the yard and driveway. When I finally reached a dispatcher, she claimed that the tech was just "assessing" the situation and would return in a "couple of hours, with necessary equipment". The 11-2 window passed. No one showed up. I sat on the phone with a dispatcher for 45min while they tried to find a tech. The tech supervisor claimed he had no knowledge of my service call. Ridiculous. The techs eventually showed up, just minutes before I had to leave again for a performance. 2. For some unknown reason, the "Audio Description" element started to engage on our local ABC-7 network during evening programming. (It did not happen on any other channels.) I called Metrocast to get their assistance to remove the unwanted audio occurring during shows on that network (after trying every possible option myself, via the cable remote, the TV settings, the cable settings, and online forums presenting the same problem). The representative had no idea how to fix it. As she enlisted the help of others (in the background), they kept walking me through everything I had already tried. No solutions. Nothing worked. I was then told that they would send a tech out the next day, but that I would be responsible for payment of any work completed. I explained that under no circumstances would I DOUBLE-pay Metrocast when I am already paying deeply inflated prices for a service that is not functioning correctly. I did nothing of my own volition to cause the problem, and it was Metrocast's responsibility to solve it. She explained that if I refused payment, she could not send the tech. I responded that I would complete the research I had already begun on obtaining an HD Antenna so that I could cancel my cable service with them in order to avoid this continued lack of appropriate customer service. Metrocast is running quite a scam in Southern Maryland, unfortunately. They have the monopoly on communication/broadcasting utility services and continue to inflate prices and fees while rapidly and unapologetically decreasing functional services. I wish the Better Business Bureau would step in. By the looks of every other review I've read, I'm not alone. read more

The service provided by Metrocast is laughable. The internet is constantly going in and out on a daily basis -- even considering it is suppose to be the 'fastest' that they offer. I have had channels cut out on me in the middle of watching them. This upsets me the most because it is usually during my son's favorite show. The audio and video are constantly coming unsynced. They switched from an analog to digital signal, and I find that I have to switch channels during commercials in order to get the audio and video to sync again. I did not even know that that was even an issue. It happens on all tv's, not just the one, so I know it is not a problem with the tvs. Overall, the service is terrible. If you have any other choices, go with the other choices, even if they are more expensive. They are probably more reliable. read more

HORRIBLE customer service. Made an appointment with metrocast to disconnect our modem two weeks prior to the appointment date. Waited all morning with nothing. Called to try and find an estimated time. They said they couldn't do that, but it would be before 5 pm. When 5 pm came still nothing. Called back and was on the phone for 30 minutes trying to find out when they were coming. Finally someone was able to tell me that my appointment was cancelled because the tech called in sick. Why were we not told this? Why no phone call? Why when we did call to inquire about my appointment no one told me it was cancelled? They said we would have to wait for another day. Scheduled to leave town that day, and behind schedule because of metrocast we tried to explain our situation to them. They had no solution to our problem and did not take responsibility. Unfortunately this is not the first time we have had problems with metrocast and we have never heard anything good about them. The only reason people use their service is because there are no options in southern Maryland. But southern Maryland is becoming a more developed area and when more companies move into town, metrocast will suffer dearly. They have a horrible reputation and they don't seem to care to change that. We are so happy to never be a metrocast customers ever again! read more

This is the worst internet service I've ever had in my life. I recently moved from the Lexington Park, MD area from Rockville, MD and was dumbfounded to find out that there was only one service provider in the area I chose to live in that would "function". I use air quotes because the word "function" is a strong word. I was set up with Metrocast on April 12, 2016 and it's been a nightmare ever since. By April 25, 2016 there was an internet outage for all Metrocast users in the Lexington Park, MD. The outage happened at 9:45am and wasn't resolved until 5:56pm. I work remotely so this was one hell of a headache and completely unacceptable, especially since I just bought the service. I called during the outage and was basically told "Oh, it will come back on eventually." Fast forward to the month of May and an issue with the box begins to present itself. On May 20th, 2016, the internet stops functioning all together. I called and was told a technician would come out to fix it. In the meantime, my step-father found some troubleshooting steps by using phone data after four hours without internet. Another hour passed by and we were able to get it back on. I called and cancelled the appointment. Throughout the month of May I continued to experience more issue but thanks to the troubleshooting steps my step-father found, I was able to resolve most issues when the Wi-Fi would decide not to work. Moving forward to my most recent issue on June 5, 2016, the Wi-Fi/internet would not work. Period. I tried the troubleshooting and anything else I could think of but nothing worked. I ended up calling Metrocast the following Monday (June 6, 2016) and was told through several apologies that a technician would arrive between the hours of 12 noon and 8pm that day. So, I waited and waited-meanwhile missing pretty much an entire day of work because I work REMOTELY-the technician never arrived. At 8:45pm I left my home and booked a hotel. While driving there I called Metrocast and explained what was going on that I wanted to speak to a supervisor so I could get my $200.00 deposit back as well as cancel my service without any fees or another bill. I was told the 2nd shift supervisor DONNA CONRAD would call me back. I heard nothing. So, I called back today, June 7, 2016 at 11:45am. After explaining my story for a second time and being stuck on hold for almost thirty minutes, I was finally forwarded to the 1st shift supervisor JASON (he would not give me his last name). I explained how I wanted to resolve the situation, he put me on hold, then returned saying I could not receive my $200.00 security deposit back because I cancelled my appointment for the May 20, 2016 incident. Of course this upset me; I paid $95.86 a month for a service that refused to work. I said just cancel my service without fees or another bill. He agreed and after he went through the process I hung up. Metrocast is running a monopoly in specific parts of Lexington Park, MD (the 20653 zip code to be exact). They know their service does not function and refuse to cooperate with their customers. They charged ridiculous fees and have multiple outages in the course of thirty days. They give customers flawed devices and products. My problem was it was the only service provider my development would allow. I would not recommend their services to anyone and if your development/condo/apartment complex allows it, bight the bullet and pay for Xfinity or Verizon Fios. It will save you time, money, and stress in the future. read more