Dr. Melissa has been our dentist for years and we always thought highly of her both personally and professionally, although know she has a very LOUD voice which can be annoying. Both my husband & I are officially DISABLED and have MANY SERIOUS medical issues btw us including, Congestive Heart Failure, Spinal Fusion resulting in impaired mobility requiring walking aids & autoimmune diseases to name a few. In this regard she has lacked EMPATHY and has been insensitive to us from the beginning but we tried to overlook it. In August of 2022, my husband was hospitalized for over 3 months fighting for his life! This was a traumatic & overwhelming situation for our family that required me to be @ hospital almost daily. I became ill myself during this time & had to reschedule appts w/Melissa, which she apparently became angry about showing no understanding or compassion for what we were going through at all. Very hurtful. In addition, They are also extremely DISORGANIZED & and over the years made mistakes, gave me wrong information on my insurance (& argued with me about it) and have screwed up appt. dates for both of us. Also very difficult to reach them to get an appt due to frequent office closures. If you unthinkingly call on Monday you'll get her AT HOME & even though she answers, she's always appeared irritated to hear from me. Also, She has ALWAYS blamed us & taken no responsibility for any of these issues. The last time I spoke with her to get an URGENT appt., I was caught off guard by her ANGER & VERBAL ABUSE. I felt so DISRESPECTED, and as usual she was completely ignorant of understanding the details & shockingly unprofessional. It was the last straw for me! I was so hurt, offended & angry & HAVE NEVER HAD A MEDICAL PERSON TALK TO ME IN THIS MANNER IN MY LIFE do I decided then & there to find a new dentist. Totally unacceptable! She has a Dr. Jekyll/Mr. Hyde personality so BEWARE! My husband continued to see her but just TODAY, 9/11/23, they got his appt WRONG from what BOTH US HAD SCHEDULED YET AGAIN & accused him of "missing" his appt. HE IS FURIOUS & IN PAIN, having needed this URGENT appt for weeks & Melissa COULD CARE LESS! (She & her receptionist have messed up communication btw them & these kind of issues have happened regularly, but it's always her PATIENT'S FAULT). He found another dentist within an hour, yay, WHICH IS WHAT SHE WANTED - to get rid of us based on her prejudice against us as people who are doing the best we can being seriously I'll & disabled, AND, her complete LACK OF UNDERSTANDING, EMPATHY & COMPASSION. I don't usually feel this way about people, but in this instance, based on all the issues & mistreatment - GOOD RIDDANCE! read more