My mother in law went there today for her second visit. She will NOT be going back. When we moved Esther here from California in June of 2019, we immediately got her set up with a dentist. Because she only had medicaid at that point, our options were limited. She was told at that point she needed teeth pulled and a deep cleaning. By the time the dental office finally received the preauth for the deeo cleaning, her insurance had switched to Original Medicare primary and medicaid secondary. When she told the front desk this, she was rudely told she can't be helped because they don't accept medicare. Well recently, mom had a fall and loosened a couple of her teeth. She called her insurance and was told that because medicaid is secondary, that she will still be covered so she made an appointment. My husband took her to this office. They had done a preauthorization in 2019 for the cleaning. Mom called the office 3 times before today's appointment to double check that they had everything they needed and that it was covered under her insurance. She was told all 3 times that everything was good to go. Well, apparently that wasn't the case. The preauthorization had expired. The dentist was very condescending to her. Kept asking why she was just now getting in. Kept asking if she got the letter with the preauth. Over and over. Then tried telling her that she does not need teeth pulled (even though it was he who told her that in the first place.) Then proceeded to try telling her that her surgeon would have to reschedule her knee replacement surgery that is taking place in less than 2 weeks, because of the gum disease and infection risk. Yeah, we weren't there for that, nor did the orthopedic surgeon say he needed that. Just from her cardiologist and PCP. He kept talking down to her. Now, my mother in law is mentally ill. He was so rude to her and kept talking down to her and talking over her and interrupting her, that she was completely frazzled and shaken after that. Not sure how they treat the mentally illor ghe elderly in his home country, but that is completely unacceptable. I am a Director in the Medical field and have been for almost 20 years. If one of the doctors that work for me, spoke to one of my patients like that, I would fire them without hesitation. Needless to say, not my mother in law nor any other member of my family will be seeing that dentist, but I will also be making a board complaint and posting this review on all other sites. read more