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    Braselton HeadSpa

    3.5 (2 reviews)
    Closed • 9:00 am - 8:30 pm

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    Chateau Elan the Spa - Relaxation room

    Chateau Elan the Spa

    3.5(103 reviews)
    3.7 mi
    •$$$

    I took my mom to Chateau Elan Spa for a mother-daughter spa day, and we had such a wonderful…read moreexperience. We both had facials and body treatments, and everything felt relaxing, clean, and well taken care of. We enjoyed the pool area, sauna, beautiful outdoor space with flowers, and the peaceful waiting area. They also offered a complimentary glass of champagne, which was such a nice touch. The spa itself was very clean, including the bathrooms and locker room area, and the service was excellent from start to finish. It was a beautiful, relaxing day and a special experience to share with my mom.

    Please! If you are considering celebrating a special occasion here, do yourself a favor and take…read moreyour money somewhere else. I do not write google reviews often. I am writing this one to protect you! This is a declining resort, pretending to offer a luxury, high-end resort experience. There is absolutely no importance placed on customer service. The facilities and grounds are underwhelming for the price. It was not clean. And they do not value their guests. I spent so much money to stay a weekend with my fiancée to celebrate our engagement. We were incredibly excited. Coming home, I felt like I had been tricked out of my money. Our room was not ready when we arrived at check-in time. They scrambled to get the champagne and roses ready, ruining the surprise for my fiancée. The spa was consistently unclean: dirty towels left on furniture, stepping over empty glasses and cups everywhere, and the men's locker room looked like no one had attended it all day. Good luck getting in touch with any of the staff. They are understaffed and disorganized. Whether it was the spa desk, a restaurant, room service, management... we were constantly playing phone games, reaching voicemail, and never getting a call back. The massages were a horrible value. They were very expensive, yet mediocre, and my massage therapist talked during most of it about himself. It was not a relaxing experience. Every place we ate at the resort was overpriced and also mediocre. During our second day, my fiancée had stomach issues due to the food we had eaten. So we were unable to attend our wine tour. When I explained this to management, and tried to get a refund for the tour (or at least a credit), we had to again play many phone games before being told nothing would be done. The lack of customer service, especially for the level of service we were expecting and paying for at a "luxury" resort, is truly the most disappointing aspect of Chateau Elan. Please!! Do not make the same mistake we did, do not waste your money! Personally, I wish i'd stayed at the Hampton.

    Photos
    Chateau Elan the Spa - Champagne  Thank you Rodney and beautiful Nikki!

    Champagne Thank you Rodney and beautiful Nikki!

    Chateau Elan the Spa
    Chateau Elan the Spa - The beautiful grounds

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    The beautiful grounds

    Braselton HeadSpa - spas - Updated October 2026

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