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    Elements a Day Spa

    4.3 (6 reviews)
    Closed 11:00 am - 5:00 pm

    Services - Elements a Day Spa

    Massage

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    Herbs & Massage - Chinese massage is hand-on body treatment that uses Chinese taoist and martial art principles to bring the body to balance

    Herbs & Massage

    (11 reviews)

    $$$

    Fabulous experience. They brought me to my room right away…read moreand asked what level of pressure I preferred. Five star massage that focused on my neck, back, and shoulders. 60 minutes. She commented on how tight my shoulders were and asked if I'd like to add on Chinese cupping for $10 or $15 more which I did. It was the true Chinese cupping with glass bulbs and I'll admit it hurt for the first 30 seconds but then it was fine and let me tell you my back and shoulders were SO RELAXED afterward! At that price I'll be adding it every time. I will definitely be back. Highly recommend.

    The massage itself was very good. What wasn't good was when it was time to checkout. The price of…read morethe massage had increased and what was posted online was no longer accurate. Then I was trying to tip 10% and they stopped me and questioned if I was only tipping 10% and said they normally receive 20% in tip. They just stood there and wouldn't continue processing the transaction with a 10% tip. I ended up pulling out cash to tip 20%. The reason for a 10% tip instead of 20% like I normally would is because during my massage the girl stopped to answer the ringing phone (which she had in the room with her) and schedule a massage. Then, a few minutes later the soothing music cut out to a very loud and long Kroger commercial. I've never had a massage where the music was interrupted by commercials. Again, the actual massage technique was good, but having the massage interrupted by answering the phone and commercials was not and then having someone demand a larger tip was not a great overall experience.

    Chateau Elan the Spa - Relaxation room

    Chateau Elan the Spa

    (101 reviews)

    $$$

    My partner and I went to a company retreat at the Chateau Elan and had a couples massage that was…read moreout of this world! My partner, who routinely has massages said that Tracy gave the best massage she's ever had!! Just the right amount of pressure and an impressive flow. After our treatment, we enjoyed the ambiance of lounging in the day beds on the back lawn overlooking the pond and fountain. So incredibly serene...we WILL be back.

    I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was…read morevery disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.

    Elements a Day Spa - spas - Updated May 2026

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