After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

The good is the people are nice and the facials are good.My complaint is with the scheduling.When…read moreSally works at the desk things go well.

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

The results were amazing! I have been dealing with chronic pain for the past 7 years. And suffered…read moreinjuries while on duty as a deputy that left me with chronic pain in my neck, back, and hip. Alicia was able to give me relief not only in the service she provided but also in the after service care. Make sure to follow her advice for after service. Makes huge difference. I will be returning for more and highly recommend her.

The short answer is everything was fantastic. From initial phone call or text to the call…read moreafterwards to follow up to see how I was doing. Alicia is top notch! I can't think of anything that could have been better.

Went to get a couple swedish massage for an hour. Loved it! Grace is amazing at what she does…read more Will be back again :)

You can get a nice message if you overlook a few things…read more Your message may be interrupted when your therapist needs to answer the phone. A big No for me. Sometimes there is only one person to take care of everything. Not very professional

I bought my mother a gift card for her birthday for a one hour massage.. During her massage the…read morelady was answering the phone and the door. They did not make up the time it took her away either. Do not Recommend!

Great massage for a great price! The place was clean, and everyone was welcoming. Jessie is a great…read moremassage therapist, and she is very nice and accommodating.

Sylvia is the B E S T ! She knows how to make you feel completely relaxed. You leave knowing you…read morehad the best massage for your needs. I do deep tissue massages, and she is the expert at knowing how to loosen me up. HIGHLY Recommend!!! You will not be disappointed.

Seriously the best massage I've ever gotten! I felt so welcome and comfortable. The space is so…read moreclean and decorated so cute I felt right at home! Go here and thank me later!