The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

I had a deep tissue massage that was wonderful! My daughter & I did a 90 minute massage that left…read moreboth of us completely relaxed & pain free. It was wonderful * I highly recommend!

I get a lot of massage to assist me as I work to remove chronic tension. I am having a lot of…read moresuccess with massage. On my annual visit to Gainesville a year ago, I had been to this massage place and had a very good massage. My massage therapist no longer available, I specifically asked for someone like her when I booked the appointment. Leah was my therapist. It was truly worthless - after 15 minutes of her doing the exact same strokes over and over without any connection to muscle, I expressed my dissatisfaction. She wasn't able to change what she was doing - superficial mindless repetitive strokes. I ended up cutting my 1 1/2 hour session down to 1 hour. It was truly a terrible experience. Leah actually asked me for a tip while I was paying. It was not worth the $73 I paid.

Sylvia is the B E S T ! She knows how to make you feel completely relaxed. You leave knowing you…read morehad the best massage for your needs. I do deep tissue massages, and she is the expert at knowing how to loosen me up. HIGHLY Recommend!!! You will not be disappointed.

Seriously the best massage I've ever gotten! I felt so welcome and comfortable. The space is so…read moreclean and decorated so cute I felt right at home! Go here and thank me later!

I have ~ 100 facials in my life and this was the most disappointing service I've ever had. I…read moreactually left with my skin feeling tight and dry vs. hydrated. The provider didn't introduce herself and I had to share information about my skin, etc. The "highlight" was laying there for 20 minutes while the mask cured-nothing else going on at the time. I can just wash my face at home; that's pretty much all it was. Once home, I still had residue on my face from the treatment. Save your money.

Came for a lash lift and tint & I felt very disappointed when I left. To be fair to the salon they…read morementioned the slight gap in my lashes on my left eye before they began and I said I was aware however when she attached my lashes to the bar before the "lift" some of the lashes next to the gap were under the bar so when she pulled the bar off (after the solution went on) a couple of lashes next to the gap were underneath the bar, attached to my eyelid and basically going the wrong direction making my gap look worse. I gave them an opportunity to fix them before this review and they agreed. When I went back, the appointment took 2 minutes. I barely received a single word upon entering the salon or during the appointment - not that I was expecting an apology or anything but I certainly did not get a warm and fuzzy feeling and I felt they were annoyed at having to fix my lashes. The first pic was directly after the appointment, the second was after the "fix". I asked for a refund after this and haven't heard a word from them ever since. Basically my experience with the salon wasn't good and I won't be back or recommend them to anyone.

We walked in for a child's manicure and were served immediately. They did a cute design and were…read moreefficient and professional. $25 was a reasonable price, so we were happy with our visit.

The pedicure itself was great and the lady did a very thorough job. I asked for a design on my toes…read moreand they used STICKERS and charged me $10. On top of that I had to wait 15 minutes to get the "designs".

I got SNS set with tips and shape $45 + tip I have been to…read morethis shop a handful of times. I would recommend an appointment, they do fit in walk-ins to the best of their ability. Every time I have been in they have been super busy. The price point is super reasonable, you may have a wait but they are pretty quick once they get started. The service is hit or miss, but I believe that depends on your nail tech. The boss/owner (older gentleman), the younger male nail tech, and two younger girls (one does the complex nail designs and the other is related to the owners I do believe) are the ones I would suggest asking for. I went in and got a set done, one mail chipped the day after getting my service. I went back in and they fixed the mail quickly and free of charge. The owner himself was the one who personally fixed the nail. They were super apologetic and thanked me for the opportunity to let them get the service right. They were quick and I was in and out.

I came here to have my nails done for a formal event. Below is a photo of the color I asked for and…read morewhat I got. I showed the man the photo of my dress and everything and still left with hot pink nails. My dress for the formal is red. I'm not knocking other nail techs, there are many great nail techs here. Just this one man In particular, who I got booked with, since the nail tech I requested wasn't available. $60 for me pink nails that I have to have fixed elsewhere.

This nail salon was clean and able to accommodate at least 8 pedicures at one time. The chairs…read moremassaged well. My pedicure was done well also.

They do a decent job but I take off one star because every time I go there there is always flies or…read morea mosquito buzzing around so that tells me they don't clean the salon well. Also, the manicurist had just smoked a cigarette before she started my nails and her breath was so bad. Salons need to be very clean.

This is the only Salon in Gainesville I will go to. Clean, and very welcoming. know me by name. the…read moreatmosphere is so relaxing. I look forward to every appt. The really do care that I have a great experience.

Inconsistency in appointment setting and customer service values…read more Clients dismissed with appointments or made to wait if a walk in comes in. All about making a buck over good quality services and customer care. One day a friend and best customer; then quickly forgotten and seeking alternate services. Gainesville has many qualify spas - skip this one.