I researched this place and saw the amazing designs on the Google info. I called at 1:45pm and asked to make an appointment with someone who can "create designs". I was told "anyone" could do it but was asked to come at 3pm. I agreed and traveled from the Commerce area with my 81 yo mother in law in tow. I arrived and the first thing I stated was "I called about the designs. I was told to come at 3pm". After clearing up who wanted what service, I was directed to sit in the pedicure chair with John and Edna. I asked Edna was she afraid to remove my ingrown toenails. As a matter of fact, when I told them I wanted my feet done, I said SEVERAL TIMES, "I need someone who is not afraid to remove my ingrown". When Edna sat in front of me, I asked her the same question. She smiled and nodded her head which I found it meant she really did not understand what I was asking.
She began my feet and then John came over. He started out pretty nice. Told me he had to remove my tips, that were just 3weeks old BUT he seemed pretty knowledgeable so I agreed. My next statement to him was about the "designs". They asked me for a pic several times in which I replied "I don't have one. I just like what I saw on the goggle listing and asked if someone can do them and be creative". John tells me to "look on their page and find something I like. John then told me "just chose and the design will drive the color". I asked John if the pics posted were the only pics available from which i could choose. I received a resounding "yes!" From John.
John was very rough working on my nails... He pulled, squeezed and twisted my hand and arm in the easiest positions for him. I am disabled so, I walked away with my neck and back irritated. I did ask John to be careful but he either didn't understand me or didn't care. I reminded him again about the designs. He got up at the last UV light sitting and TOLD me to change my hands when the timer went out. I thought he was going to get the nail art supplies but I looked over and he started serving someone else. I thought, someone else would come do the designs. But He came back with a bag of hot dark orange liquid and stuck my hands in it. He did not explain what it was, tell me what's next or ask me if I wanted it. As a matter of fact, there was a younger first gen working there offering those around him something to drink...guess who wasn't offered a thing!!
So, as John motioned for me to stick my hands in the bags, I thought he was using some soap and would wipe them clean. I had no idea...THIS WAS MY FIRST TIME!. I got back to my seat and had no idea what was next. I was expecting my designs. Lo and behold, guess where John is...doing the other person's nails. He did not say "thank you, you can put your shoes on and go up and pay" or "we're all done. Thank you!!" I had to ASK someone if he was finished. I found he had kicked my black tennis shoes out if his way while doing my nails and had gotten stuff all over them. my socks were kicked towards the back of the pedicure chair, nestled in nasty floor dust, dirt, and grime. NO ONE said anything about my designs. So I asked "why and where are the designs for which I specifically came". I'm upset and I proceed to walk to the register. John is sitting right in front with his new client. I turn and tell him he didn't do the designs for which I SPECIFICALLY STATED I WAS THERE. He had the AUDACITY to lie and say he didn't know I wanted them. I was livid. He was the WORSE experience I've had from a nail place.
I must admit, John did a good job on the first half of my nails. But what difference does that make if he doesn't completing my request? There are two OTHER girls working there of which I was TOTALLY intrigued and impressed. I wanted to come back and try their services! John killed all of that for me. I'll NEEEEVVVVVEEEEERRRRR go back there!! They could have had five customers for a long time.
Can someone recommend a GOOD nail place in the surrounding areas of Commerce. One who does amazing designs and are customer service friendly as well as motivated. I'm happy to tip accordingly! I know this was long but I hope it helps!! read more