I had an appointment for today and brought in a gift certificate that my husband had given me years…read moreago pre-pandemic. I was not able to use it, of course during the pandemic, even though I tried several times. After a consultation with the manager, the lovely receptionist told me that they would not honor the gift certificate $100. The gift certificate did not have an expiration date on it, but evidently they have a policy that it cannot be used after five years. Especially in light of the closures during the pandemic. I do not think this was right. I choose to no longer patronize this business and will be getting my massages elsewhere from now on.

First visit and let's just say that I'm a fan. Environment was perfect. The smells, sounds, sights,…read moreeverything. Hands down one of the best massages I've had. Overall experience was superb. 5 stars are not enough to describe the experience. From the very beginning, customer service was A1. They worked with my schedule and were very accommodating to my needs. My massage therapist, Shenika, was beyond amazing!! The way she worked with the knots in my back was impressive. This last week has been extremely rough and this was exactly what was needed. She was very friendly and super kind. I couldn't have asked for a better person, she was exactly what I needed. Looking forward to booking with her again. Thanks Shenika!!

They advertise to be open daily from 9am-10pm. I've gone twice in a row. 1st day they told me there…read morewas only one masseuse and could couldn't see me. I asked if they would be available the next day and she said yes. The 2nd day they tell me masseuse isnt there and receptionist recommended a different spa. I asked if I could schedule an appt and said no bc they didn't know when the masseuse would be there. The lady was very unprofessional and their hours are not true.

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

Went to get a couple swedish massage for an hour. Loved it! Grace is amazing at what she does…read more Will be back again :)

You can get a nice message if you overlook a few things…read more Your message may be interrupted when your therapist needs to answer the phone. A big No for me. Sometimes there is only one person to take care of everything. Not very professional

After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

The good is the people are nice and the facials are good.My complaint is with the scheduling.When…read moreSally works at the desk things go well.

Great massage and atmosphere, very clean, professional and attention to detail. Therapists apply…read moreperfect pressure, and never been rushed. Wonderful staff that's always seem to be happy, give them a chance and enjoy a great massage

John at DoReMi Massage is awesome. Super great value & the staff was so friendly. The pain in my…read moreshoulder is gone. Do you not ask for happy ending because this is not that kind of place. They are good hard-working people. Highly recommend & will definitely be back. Thanks John

I love this salon! Isabel is my stylist and I look forward to every appointment I book with her…read more Everyone here is so friendly and it's such a great environment. Will definitely continue to book appointments with Isabel!

I've been seeing Mary ether for several years. She always leaves my hair looking amazing. The…read morestaff is also very friendly and attentive.

Not only is this a huge Groupon find, but the Sole is Free and Regenerative. The spa is so relaxing…read moreit's like being hidden deep in the Himalayans.

5 Star Spa. Pristine clean with the power to heal. My sinuses are open and I can breath. Relax and…read morebreath. Next, I will experience a massage. Sue is very professional and sweet. Try the salt spray for your nasal passages. It is purse size! Is there a salt lamp that looks like a mushroom?

Inconsistency in appointment setting and customer service values…read more Clients dismissed with appointments or made to wait if a walk in comes in. All about making a buck over good quality services and customer care. One day a friend and best customer; then quickly forgotten and seeking alternate services. Gainesville has many qualify spas - skip this one.

I have been going to the Dream Day Spa since its opening in Gainesville. This is the most…read moreprofessional, clean, relaxing, and quality experience I have had at any spa. 'Amazing staff! Friendly, knowledgable, skilled, and supportive technicians.

Great massage for a great price! The place was clean, and everyone was welcoming. Jessie is a great…read moremassage therapist, and she is very nice and accommodating.

I bought my mother a gift card for her birthday for a one hour massage.. During her massage the…read morelady was answering the phone and the door. They did not make up the time it took her away either. Do not Recommend!