1. Brandon Sanchez - Total Vision Optometry

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Downey, CA

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Brandon Sanchez - Total Vision Optometry

3.7 (6 reviews)
Closed • 10:00 am - 4:00 pm

Services - Brandon Sanchez - Total Vision Optometry

Eye exams

Retinal imaging

Eye testing and diagnosis

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11 months ago

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4 years ago

Always 5 Stars . Great Service, Selection of Eyewear, and contacts!! The Staff are extremely helpful !

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5 years ago

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Downey Family Eye Care

Downey Family Eye Care

4.3(20 reviews)
0.7 mi

Unfortunately I won't be returning to this office The Dr is…read morefantastic, I can't say the same about her staff and for that reason I will no longer be spending so much money and time coming back here. I made a yearly check up appointment and because I was 1 day into the month of June and not there in May the warranty I purchased for my lenses was not honored. I was going to buy another pair of glasses I always pay out of pocket. This didn't feel fair and I left pretty upset.

Unfortunate, Dr Trinh and staff missed the mark. I went in on November 7 for my annual check up and…read moreordered my glasses. Although the eye exam went well, everything after that was terrible. They told me that they would text me within two weeks to let me know that my glasses were ready for pick up. I never received any communication that they were ready to be picked up. Instead I had to call to follow up. I figured with the holidays maybe there was a delay, there wasn't. They received the glasses in mid November and relied on just a single text message (which I never received) to inform me that the glasses were ready. Instead of taking accountability for the lack of communication the front desk person said "well I guess it is our fault" only after I told her that it doesn't make sense only rely on one text message. If a patient doesn't pick up their prescription eye wear, which they need to see, then don't you think you should be more diligent and call to follow up. and again instead of taking accountability and apologize she just said "well we're short staffed." And this wasn't the first issue since my original review in Google where I did give them a 5star review. My husband also had an issue when he came and it took them over two months to finally tell him that the lab wasn't equipped to work with the frames he selected. Again, no accountability or apology for that incident either. Needless to say I'll be looking for a new optometrist.

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Downey Family Eye Care - Getting ready for spooky season at Downey Family Eye Care!

Getting ready for spooky season at Downey Family Eye Care!

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Brandon Sanchez - Total Vision Optometry - optometrists - Updated October 2026

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