I have now been to this location twice. Each time they are very honest about what my car needs. They do not pressure me to do anything. They simply present the facts and let me make my decision. Their prices are very affordable and competitive. I especially like how CLEAN this store is each time I visit. The bathroom doesn't stink like many other places. The staff is very friendly, informative, and helpful. I firmly trust Brakes Plus!! read more

Chase helped me and got my car in quickly. They determined what was wrong with my car and my brakes and were able to fix it while I waited. This is my second time to this location and I have been very impressed with the staff and their responsiveness. They are honest and they explain everything very well. I did not feel pressure to buy any additional products or services. I appreciated that because it seems everywhere you go. There is a hard cell for other products. Thank you, Chase , Trish and staff for getting my brakes repaired and getting me back on the road! read more

I don't usually do this unless I have a very bad experience.... Because of a mistake that a previous employee made, we ended up having to spend almost $500 instead of just brake pads with your lifetime guaranteed brake pad we bought a couple years ago. The manager gave me $50 off and offered a free oil change. To make up for the $400 mistake of a previous employee... basically, the previous employee didn't check the rear brakes when we took it in due to a brake squeak problem... which caused us to have to get new rotors 3 months later. Called corporate, but that didn't seem to help very much.. they used to be an awesome company and we have spent thousands with them over the years. Very frustrating and I won't back there. Bad management!!! read more

David got my car aligned for a great price explained everything well and helped me out quickly definitely recommend coming here great shop honest work read more

Made appointment day after Christmas at 1:00 pm for break pads. Aubrey TX. No inspection till 2:00 pm. Didn't get out till 3:30. $149.99 special turned into $354.00. Never using breaks plus again. read more

Under new management, and they're great! Took their time too check everything and helped me out!

****UPDATE***** SO I FINALLY MADE IT TO THE SHOP SO THEY COULD FIX WHAT THE MESSED UP AND THEY MADE IT WORSE. LEAVING MY STABILITY CONTROL DASH BOARD LIGHT ON. Currently waiting on a response from corporate. STAY AWAY!! STAY AWAY!! THEY'RE WORK WILL LEAVE YOU STRANDED. The reps are nice and sweet, until it's time to own up to their mistakes. Picked my car up after taking it in for a bent tire stud fixed and lost all air in my tire due to tech messing up my air valve. After inspecting wheel, the air valve was loose and air seeped all out. I attempted to air my tire up and the air valve was not working. I had to get road side to help switching the tires out and they could not help due to wheel stud being stripped!!! I called breaks plus for assistance with a tow truck since I was ACTIVELY STRANDED and was met with resistance from manager, Brock. I WAS LEFT STRANDED with a bad wheel and Breaks Plus would not take responsibility for. Not to mention my vehicle pulls to the side and the steering wheel is off centered after my car left this shop. Once again, BROCK was resistant to fix. Finally made it to the shop and there were 3 other customers dealing with issues from work preformed at this Breaks Plus. Stay away! read more

Spent three separate days and $500 for them to not fix my AC. Blower motor and resistor changed. Said it was a faulty resistor and changed it again only for the same problems. Ran an electrical test and said there were no problems... but the AC still doesn't work properly read more

They told me I needed new rotors and brakes and a whole bunch of other things that needed fixing and took my car to Nissian as a second opinion and they told me my brakes and rotors are absolutely fine! Brakes Plus Just trying to get people to spend money when services are not even needed! Horrible service! Will NEVER use or go back to them ever again!!!! read more

So happy with my service at Brakes Plus in Carrollton. I needed brakes done and I didn't know I could also get an oil change so they were able to get everything done for me in one visit. It was super fast and I didn't feel taken advantage of on any pricing. They let me know what I should get done in the future and I will absolutely be back to this location for those services. read more

They don't deserve a star. Adam, Angelo, Mike and the whole staff are all full of shit. I paid $700ish for all new pads and rotors. I had to go back two weeks later because my brakes were making a LOUD Screeching noise every time I made a turn. So I take it back and ADAM which they tell me they "forgot" to put the pin on my front brakes. How???? Then Adam tells me they are just going to redo the front whole end? That shit should have been done the first time. Then A few more weeks later I had to take my car back again because my back brakes are still making noise. I drop it off and get a phone call saying "we don't hear anything" as if I'm lying about what I hear about my own car. So here it is 11/11/21 and my car sounds horrible, STAY AWAY FROM THEM. You end up getting a quote for aAlignment when you only came for a oil change. read more

Took my car in for service to have oil pan gasket and transmission gasket repaired. No one there was qualified to do the work. So they sent it to another one of their shops to repair. Got my car back two days later and trans started slipping. I thought transmission oil needed to be flush. so I did that. That lasted a week and started slipping again. I noticed oil and transmission oil was leaking. I am a senior and it took me a while to saved to get it done. I'm leery of taking it back even though I have a one year warranty on it. I don't want them messing with it unless they can guarantee me it will get fixed right. I can't find corporates number. Can someone help? read more

I just went today to change brake pads, Because Toyota of Dallas service said,brakes pads need to be change, I said maybe next time, because dealer is expensive, so I come here to change brake pad, they check on it, they say you don't need change pads still good shape, so Toyota of Dallas service just want to make money, here is very nice they save my money, there is hornet and care about customer, thanks to manager, I will come back again, read more

Please do not got to Dallas location for break plus store. It is waste time and waste money because General Manger doesn't know what to do break pads. Really Ripping off!! read more

My husband took his 1980's Chevy pick up truck there for an alignment. Mind you we have taken other older vehicles there without issue. This has been a few years and apparently their level of service for non standard vehicles has changed. They Tried to tell us they would need several hours and multiple alignment kits to repair a dusty and dirty older truck and it would cost us $550 to have this done. When we asked what the difference was between our other even older vehicle and this one they could only say it was really dirty and dusty. Even at a high repair cost $550 is a bit excessive. We got a recommendation for another alignment shop only 15 minutes away in plano. Not only is the vehicle completely updated in under 2 hours, they didn't even need the kits the brakes plus was saying they needed to update the alignment. It seems they really didn't look at our vehicle and didn't really want our business. Save your money! Check out my profile for the review of the alignment shop that did the work. read more

I intentionally had Brake Plus check my engine light. Although, I knew all the codes. All brakes, A/C etc was free. But I notice they size their customers ups. Let me get a check to see if I get the same codes. They came back with one code when there were 2. They did not provide a complete check as I paid for. Therefore, I could not use their services on the grounds of inconsistency and untruths. Auto work is very expensive. The last thing you want are people working on your cars, and their only interest is money. Therefore, they lost my business as an insurance carrier and cash. Remember, these people judge you by your external. I would have loved to have these individuals as a secret shopper. read more

So upon arrival I had already had a few inspections done but I had t told them that. Trish assisted me on an inspection and once completed she shows me the wear on my brake pads. Rear is getting close to needing replacement which I already knew but she says my front could use replacement as well. Mind you only 30 percent of my front pads have been used which means I have 70 percent usage of my front pads. So we go into office and she proceeded to show me quote. So for my rear brakes she quotes over $500! I said that's crazy, that's more than dealership! She dates but are they replacing your rotors? I looked at her dead in her face and said my rotors don't need to be replaced! I immediately told her to assemble my vehicle back together and that quote alone lets me know they're dishonest. I don't know if she thought I was a Women I wouldn't know what I was doing but she better get it together. read more

The mechanics here are very good and professional, but after three visits I am convinced that the desk folks don't actually give a flip. One attendant said he's eating lunch and he's too busy and the other is goofing off in the garage. One customer actually left because nobody was at the front desk after waiting for 10 minutes. I will find a different garage after today. read more

Is a scam if you don't buy the warranty. Gave breaks just good enough for two weeks that squeak returned post several hundred dollars. Go to a real auto place. read more

These guys always get me in and do amazing service. They always give me a real view of what I need vs what should be done helping me not break the bank all at once read more

Excellent service from Ryan and the gang! Needed an a/c compressor for my sister's car. Same day turnaround and they even stayed past closing time to get it finished! Would recommend to anyone with needing car repair/servicing. Thanks again guys! read more

Ryan was phenomenal answered my questions thoroughly, made sure I understood what services were needed, as I showed up for one problem and there were others unbeknownst to me. He was patient, knowledgeable, friendly and even got me a Lyft to and from work. Highly recommended for anyone who needs vehicle maintenance because it's very necessary!! Fast quick service! read more

Be very careful with uptown location got brakes repaired but they did not put hub caps on properly making one fly off upon leaving without noticing. Called several times for manager and never got a call back finally got through to a female manager who promised to replace but never followed through read more

The place had 1 car in the repair bay. I came in for an inspection. They found excuses to fail it. It never had any problems before. Then after they decided to fail it I asked for my keys back. They refused and held me hostage nearly an hour after they had decided my car was not good enough claiming the need to "document" it. They failed my car and still made me pay them after wasting more than an hour of my time. This is not my first bad experience with these crooks. They play a smooth talking game but do not be fooled, these are "men" who prey on the needy. May God deal with them justly. read more

I took my Saturn vue 09 to change the brakes on Friday and they delivered it to me on Saturday they supposedly called me it's false I showed them my cell phone they didn't call on Tuesday 4/4 I realized that the cargo door is not right it should stay up but it didn't I made the observation and they told me that they had not touched it, that is, it broke on its own, on Friday it was fine, they are not going to pay, but they are waiting to check your vehicle from top to bottom read more

Be very careful with the up sale at this location. They told me I needed services that were done on my vehicle a few months ago. Spark plugs done at a dealership and a fuel injection induction which was done at another Brakes plus location in the colony within the last 6 months. Beware. read more

Dave was helpful at first when I told him I wanted only an alignment. I left my car there and three hours later received a call being told that my car had "safety" issues that needed work as well. I told him to email me a break down of what needs to be done with an estimate and I'll let him know before moving forward with said issues. Received email in timely manner but was quoted well over $1k worth of work where literally almost half of it was cost of labor- wtf, all I wanted was an alignment. Called him back and let him know my finances won't allow me to spend that much today but I still want the alignment and to let me know when my alignment is finished to come pick it up, he quickly and rudely said, "it's ready." I return to the shop for my car and no alignment was done on my car because I didn't proceed to with the $1k worth of work. I asked Troy why they didn't do the alignment and was told they didn't do it because my car had "loose bolts" in the front. Asked why I was led to believe it was done while over the phone- no apologies, just a shrug. They did not make it clear over the phone that they couldn't work on my alignment due to said "safety" issues. I took off work and drove across town to only waste my time at this establishment. No apologies or anything from them for the miscommunication- just judgement from both gentlemen. It's one thing if the cost was out of my budget- they could have at least worked with me and see if I could afford to get one job done because I don't mind paying a couple hundred to get my car fixed and coming back again after payday for another job. They made it pretty clear they werent interested in helping me because I couldn't drop $1k+ on work. read more

Brakes Plus - Auto Repair Near Me - Carrollton, Texas

Well brakes plus it's my number one go to place once again they took care of my issue and they gave me excellent service in Andrew went out of his way to above and beyond actually to help me and I want to thank the guy that changed mine that works on my brake shoes I'm so grateful to him they just rock through the best place in the world to go to I recommend them to anybody and everybody I see thank you read more

Ryan Francis a standup guy , went in there with diesel fuel problems, and he's technician got it done in a timely manner and at a fair price.All his technicians are top notch and get the job done. read more

Brakes Plus was able to fix an issue with some much needed repairs. The car drives great. Highly recommend and ask for Angelo!

Such an amazing experience here today! You can feel the good vibes right when you walk in the door. John is awesome along with Jeremy. They are truthful guys here at this location who know what they're doing. Great prices, and great work. I'm so thankful I chose to get my brakes done here! Highly recommend fasho read more

I went here after getting a quote form NB which I was a little suspicious about. My brakes were "pulsating" which probably meant the rotors needed resurfaced. However the first quote form them sad I needed new rotors and a bunch of other stuff. The quote was just over $400.00. I decided to check out Brakes Plus and am I glad I did. Jeramie, the Service Advisor new exactly what was needed after a short inspection and test drive. He said they can turn the rotors and I decided to get an alignment done at the same time. The total cost? $157.00. Wow! What a difference. Jeramie was 100% professional and did a great jo. He saved me a ton of money as well. I highly recommend you go tto this Brakes Plus for whatever you might need. read more

I got here as soon as they opened. I was very happy with my experience here. I didn't have to wait too long, even with it being packed. These men are honest and know what they are talking about. I plan on bringing my car here from now on. It's really nice to know that there are some honest and nice guys working on our cars. Even better is that it is close to home! read more

Angelo Medina provided amazing service. He updated me on the status of my car often, and the staff was very polite.

These people are CROOKS!! Angelo led me to believe paying $640 would fix the issue my vehicle was having. I trusted them and my car had the same problem just 2 days later. I was asked to leave my vehicle overnight for further investigation and they determined I would now have to pay 5K to fix it correctly. Why wasn't my vehicle thoroughly checked the first time before I paid $640?? Brakes plus was misleading and their acts were deceptive. Consumers BEWARE...especially if you are a female with a credit card. read more

What a wonderful experience!! Got my brakes pads and rotors changed out today. From start to finish the guys here at Brakes Plus did a great job being open and honest about my cars issues and what they could offer me to remedy it. Ryan is a great guy who was really attentive and actually seemed to care about helping us get in and out of there quick and efficiently. Highly recommend if you need a really reliable brake job. My car brakes better than ever!! Thanks Ryan and then the team at the Frankford Brakes Plus!! You guys are awesome :) read more

Horrible service. I'm sent my business partner to get an alignment from this location. the car came out worse then what it was before and when he went back to try and get it handled they told him they wouldn't refund him and there was nothing they were gonna do. I hope their Area manager Mr. Wheeler gets his managers and service writers up to speed with how a business should be ran. read more

I have been going to this location for 8 yrs. You can't ask for better people and service. They always explain everything to me. I trust my cars with them completely. read more

I came in to find out how much an oil change & tire rotation would cost since I was in the area visiting the grandparents. There was a KwikKar next door but since the prices were ridiculously outrageous, I thought I'd give Brakes Plus a try. The store was running a special for what I needed, so I thought, "Hey, why not?" Well I soon got the answers.. this is why not: 1. I dropped off my car and came back a couple of hours later, and in the 20 minute time-span that I spent waiting to get my car, I noticed 3 customers who checked out and had to ask the attendant for their car keys back. The attendants acted surprised each time and said, "Oh. We didn't give it back to you already?" After I checked out and was ready to go, I also had to ask the attendant for my car keys, and once again, the guy acted surprised that I didn't already have my keys. 2. When I came in to pick up my car after it had been serviced, an attendant talked to me for forever about all the "things I needed to fix on my car." RIGHT. 3. My driver's side windows roll down.. however they take a very long time to roll up. When I went to pick up my car, it was outside under no roof, my window was rolled down, AND it had started raining. I couldn't believe they didn't put up my window and didn't even bother to keep my car under a roofed area! 4. I got home and noticed that my tire wasn't aired up. I checked all four tires and HEY, none of them were aired up-- I question if Brakes Plus even rotated my tires like they were supposed to. 5. As I checked my tires to see if they were aired up, I noticed a hubcap missing. Seriously? 6. Brakes Plus was closed for the remainder of Saturday, and all of Sunday, so I called to speak to the manager on that Monday morning. I told him about my terrible experience, he apologized once, and offered to pay for a new hubcap for me. THEN he called back within minutes to tell me that my hubcap should be in my trunk, and that it was noted in the paperwork as being "loose". In the 15 minutes that I stood there listening to an attendant and a manager ramble on-and-on about what I needed to get "fixed" on my car, they never once bothered to tell me that my hubcap was in the trunk (which it actually ended up not being) SO I called the corporate headquarters and FINALLY was serviced at the Brakes Plus in Lewisville! read more

My husband and I went in for an alignment at the recommendation of a well known tire shop we frequent. Upon arrival one of the mechanics was at the counter; turned to walk away and went outside to lean up against the buliding. The first night we went in it was 5:40PM and the manager told us to come back the next day. Okay,understandable. They close at 6:00PM. Before leaving my husband advised the manager he gets off work at 430PM and further inquired what time would be need to arrive the next evening. The manager said before 5:00PM and there would be no problem. My husband and I arrived at 4:45PM the next evening. There were two mechanics outside shooting the breeze and again noone available to greet us at the counter. Someone finally came to the counter asked what we needed and then asked if we were dropping the car off. My husband asked how long and the manned laughed and said he won't start work until 8:00AM because he was busy. He then asked "What you wanna do?!" I promptly said leave so we can catch the other place before they close. Meineke in Carrllotn is a much better choice. read more