Service Requested: Air needed in rear drivers side tire! Service Refused: Gabriel Gabriel refused to put air in the tire after several requests, as he insisted on checking every tire, while also chatting with his co-workers. I've never received this type of failed service from any Discount Tire but I will never recommend this location as long as Gabriel is providing disservice at the free "Air Check". He never had the air hose in his hand or checked tire pressure. Apparently he was logging vehicle and tire information in his handheld device and possibly checking tread ware, which wasn't a service requested. Fortunately, I was able to go to another Discount tire and Edward put air in the tire within 10 seconds, as well as checked the source of any leak and didn't find one. This is the quality of service I'd recommend at any Discount Tire but did not receive from Gabriel. I'd suggest going to any other Discount Tire, if you want the service as expected. read more

Was super quick and easy to work with helped me replace my tires after a blowout within 30 minutes of being there.

Part 2: Refused Re-Warranty + Inaccurate Tire Measurements (starting at Wearline 2/32) + Marking Accounts as Fraud? - Pirelli Run Flat Tires are not allowed to be repaired, per Discount Tire and Pirelli. They will try to highlight a small exclusion but this does not apply to run flats. Here is a Pirelli statement, Damaged Run Flat tires or Run Flat tires that have experienced a loss of pressure should immediately be replaced with another Run Flat tire of identical size and Service Description (Load Index and Speed Symbol). In usual fashion, Discount Tires Customer Service team has responded to my review with a request that I do more work (fill out a contact form) even though I've contacted them at consumeraffairs@discounttire.com nearly 30 days without a response. From my perspective and previous poor experiences, they always ask for you fill out a form for follow but never actually follow up. I will be suggesting NTB to all family, friends, and strangers going forward for tire needs - Until this is resolved. Please stay tuned for my ongoing updates. read more

total rip off trying to sale stuff not needed! went in with brand new tires to have a hole patched. said tires needed replaced because they are worn out!!! then claimed lug nuts were striped out and had to be replaced! couldnt fix tire had to purchase a new one! read more

I have been riding on a slim set of tires since I got my used Explorer. I needed to get two new tires instead of four due to budget constraints. Eduardo helped me out in educating me on the best process to only change two tires. I've known in the past it's best to put the newest tires in the front of a 4WD vehicle but he educated and advised it's best to do two in the back. I can be hard headed but he showed me loads of respect and help make the decision to just change the backs and leave the front tires alone. Sometimes you gotta trust the pros! Eduardo knows his stuff and his boss Connor was just as respectful even though I was clearly hot and bothered. These types of interactions can be hard to deal with in service but they are rockstars. Both raises needed! read more

My wife just brought her car over there because she has a nail in the tire that needs to be fixed. That's all we needed. However the salesman's got to check all the tires and then get her a quote for a brand new set of tires, claiming that two of the tires are below the minimum tread depth... Actually his measurement was a little off however the one tire that needed to be fixed, as a tread depth of 5/32 which puts it in the green area, of their own charts. I said all I need is the tire fixed today, he says we don't recommend that we recommend you buy a whole new set of tires. It was obviously that this little douchebag was not going to fix the tire which is what was requested. Yeah I understand him and discount tire make a lot more money by selling me a set of tires, but that's not what I needed today, I needed that one tire fixed to get me through till next month. I have other bills that I have to pay first. However do to this kind of sale tactics, next month when I do buy a new set of tires for her car, I will go to NTB or Walmart, or anywhere but discount tire. read more

I stopped in when they first opened and the gentleman filled my tire so quickly. I had a visit of being in and out in less than five minutes. I had a fear of getting behind on my morning by stopping for my tire but it wasn't the case. I would highly recommend. Time is a huge deal to me & kindness as well - both of which were great! Thanks Discount Tire. Xo. read more

I knew I needed a full set of new tires, so I shopped around for the best deal and it was at Discount Tire. I purchased my tires via website on a Saturday. Initially, I had set my appointment for three days from when I purchased the tires because my weekend was packed. Well, I received a call from the shop and they said the tires were in stock and they could have me out the door in 45 minutes! I went to the shop, and they took the car and checked me in for my appointment. Well, they said it would be 45 minutes...but they lied. It was only 30 minutes and they were done! I was stupefied! The shop even had the best tire saved for my spare and already swapped out. They checked my wiper blades (which had not been changed in a loooooong time), and I walked out of there with four new (quiet) tires, a new set of wipers, and a spare that was a real tire in less time than it took for me to choose the tires online. I was really impressed with the cleanliness of the shop, the text message updates, and the employees. It also seemed like the employees actually liked working there (which is a nice thing to see). I would return here for any service that they could provide! read more

Got in my car the day after Christmas and had a flat. Got it replaced and the tires rotated and was out within the hour. They were pretty busy too. Don't think you could ask for much more than that in this sort of situation. This is how any tire place should work read more

Been here a few times, flat tire, just need air. The guys are always professional and helpful. Ruben has assisted me the past few times very professional, even when I was on an important call and trying to get my tire fixed at the same time. Very understanding. This will always be my stop for tires. Thank you guys for the awesome service read more

Absolutely terrible customer service slow they put people in front of you and if you're a fleet management vehicle you may as well just go ahead and leave your car here the whole day even if you show up 30 minutes before they open and you're the third person in line there's still going to put you last read more

Discount Tire - Picture of crappy service - Tires Near Me - Carrollton, Texas

Had a nail in tire purchased at Discount tire three years ago. I purchased road hazard insurance at 29.00 at the time I made the purchase. I had 28,000 miles on a 60,000 mile warranty. Discount REFUSED to repair the tire. Nail was in middle of tire and representative agreed it could be repaired but he would not do it because of the wear on the tire. He said my only option was to replace the tire. He wanted more than $100 for the tire after he gave me credit on the tire. HE ALSO REFUSED TO ROTATE AND BALANCE MY TIRES UNLESS I REPLACED MY TIRE. After a long discussion with representative claiming he would loose his job if he repaired my tire that was purchased at Discount Tires with road hazard insurance I left. I drove exactly one block to Firestone who repaired my tire that was not purchased from Firestone for $20. Thank you Firestone. read more

It has been such a blessing to work with the staff at the Carrollton location on Josey Lane. Service was beyond my expectations.

Fast and friendly service, price offers for all your budgets. Thank you jimmy! I definitely recommend them!

This is my go to tire place, customer service is always top notch. Thanks Celso for getting me back on the road quickly! read more

Discount Tire - New shoes - Tires Near Me - Carrollton, Texas

I went today because my tire was flat and came to learn that I needed a new rim amongst new information. The young boy with the blonde hair in the free air line already knew my tire was flat even though I thought it was just low pressure. He was really nice and informative right from the beginning. He directed me where to go and who to ask for inside. The other guy that help me, Latin guy with glasses I think, was very helpful and informative. I would recommend this place and would totally go back. Service was exceptional and things were done in a timely manner for a Monday morning when I had to be at work. read more

I stopped at Discount Tire in Carrollton to have the air pressure in my tires checked. The workers on duty were not interested. No one would come over to check my tires. read more

Excellent customer service. I've been a regular patron of this location (largely due to its convenience to my workplace_ and so far I have had no complaints with my dealings with the DT staff here. In the course of owning 2 vehicles, I have often visited this DT location to get my tires checked and free air fill up. I once discovered a flat and brought it in about 10 minutes before closing, and the crew stayed 30 minutes past closing to get it patched and make it road ready--for free! I was so relieved and grateful that they got the work done even after hours. I schedule my balance/rotations ahead of time and online, knowing that they can get slammed at any time, and yes--maybe the wait does get long at times because this seems to be a busy location. However the friendly staff are quick to give you updates on your vehicle status and respond to any questions or concerns that you may have. One thing that's maybe a minus is that this an older DT location, so the waiting room could possibly use a refresh to make it comfortable to wait in. read more

Made an early appointment online for a Tire Rotation & Wheel Balance. I was helped right away. They drove my truck in to the shop and got everything done fairly quickly. Great guys working here! read more

Not too happy I'm paying $75 to mount and balance 1 tire. You read that right. 1 tire, not 4. Feeling a little bent over and probed. Called their other branch down the road and it was only $50, which I still feel is alittle high considering I got all 4 done for $80 at a competitor. read more

0 stars is what you guys really do deserve. I was between a rock and a hard place and my tire was a complete fat and I couldn't drive anywhere else and they would not change my flat to a spare. And I even offered to pay for it. Told them I would purchase a tire later today or tomorrow. Left me high and dry without a care. read more

Great service. Spoke with Sydney about tire rotations. He was very nice and helpful. He let me know proper times/mileage to rotate tires. Cruised over to get a free air pressure check with Gerardo who was also very polite and helpful. He filled my tires up to the proper psi and had me good to go in minutes. Great customer service at this location! It's farther then other Discount Tires but with this great attentive service it's worth the drive! read more

Discount Tire - Waiting to get my air pressure checked. - Tires Near Me - Carrollton, Texas

See all

Man this is the worse discount tire I have ever been to. Considering I have been a loyal DT customer for several years. The service here is painfully slow! When I was helped the service was fine but hire more staff. It shouldn't take this long to get some assistance. read more

Great staff! Very quick and professional. Highly recommend coming here for all your tire needs.

Was on vacation, from KY, and got a screw in the sidewall. Tire was under warranty. Thought we were going to have to stay the night and wait for the tire from the warehouse till the next day. Jimmy went and got the tire from the warehouse. We arrive at 5:42pm and was out the door at 6pm. Incredible service! read more

Discount Tire is a great company. I especially like the service at 1405 S. Josey Lane in Carrollton, Texas. The staff is very helpful and professional. Each time I go there the staff gives me 100% kindness and expertise. I really cannot go anywhere else when I know these guys are the best. Thank you Discount Tire team ! SMS read more

This guys are efficient and courteous. I still come here if I am in Carrollton. Easy to get to. Competitive prices. Plenty of stuff in stock. When you think of tires, think of DT. read more

Excellent service! fastest I've ever got my tires replaced. Great place for great deals, I'll always make the 45 minute drive for this location. The manager attended to me because the sales associates were helping others at the time. Never seen service like this before! read more

Jimmy was awesome! He came out to help me even before I got out of my car. I had hit a massive pothole and blew out a tire. He was able to find a like tire at a nearby warehouse and I was in and out in under 45 minutes. Awesome experience. read more

Thank you Emiliano for saving the day with great customer service and finding an extra wheel lock key when we couldn't find ours!

Beyond helpful. Brought my 04 325i BMW here after I found a nail in it. They checked my front tires and one was getting close to being below the TX state inspection, so I decided to have the front two replaced. The service tech was nice enough to let me know one of the tires was good enough to use a full-size spare if I wanted to get a rim for it. Got on the phone with my pops who originally bought the car new 16 years ago and told me there was a full-size spare in the back. A few minutes later when the tech was mounting one of the new tires he told me one of the rims was bent slightly so it might wobble a bit when driving. Oddly enough it wasn't the rim that had the nail in the tire, I vaguely remember hitting a big pothole this winter. Anyways, I told him I thought I had a full-size spare in the back and sure enough there it was. So they mounted that on the front to replace the bent rim and put the best old tire on the bent rim to use as spare. Much crazier morning than I had anticipated and my lucky day having a full-size spare. But much-appreciated guys!!!!! 5 stars all the way!!!!!! read more

I made an appointment at 2:15 during my 2-3 lunch hour. I told them I needed 10mins to get back to work, could they repair my tire with a screw in it within that time? They said yes and I arrived at 2:15, but with other customers being checked in I didn't get seen until 2:25. I was all set to go back to work with just some air and try again another day. Instead they honored my appointment and got my tire off, repaired, put back on and all tires air checked in 20 minutes and I was on the road by 2:45. I am writing this from my parking lot at work because I made it back with time to spare. I cannot say enough how pleased I am with them and the service they provide. read more

If you have not ever bought tires at Discount, do yourself a favor and do so the next time you need tires. Just when you thought retail was a race to the bottom, staffed by moody, inattentive, resentful teenagers, Discount Tire reminds you how good an American Company can be. Start your adventure online. Select your tires, location, and time. Pay for it. Print out your receipt. Drive to the location where your tires will be pulled and stacked with your info on them. Drink some coffee while they get an open bay and put your tires on. Doesn't end there. Discount is *fantastic* about helping you out with punctures in the future. And they are female-friendly. My wife is very shy and has no problem going up to Discount herself for tires. They refer to themselves as "the most friendly, courteous and knowledgeable tire experts in the country." And it's not just marketing hype. They live it. Do the right thing; buy your tires at Discount Tire. read more

I love Discount Tire Company! They have good deals on tires, excellent service, and get the job done FAST! It also helps that this location is a hop, skip and jump away from my work place. I ran over a nail the other day, and my tire needed to be replaced due to the unfortunate location of the puncture. It was FREE because of the warranty! Hooray! This is THE place to go when you need new tires! read more

Needed to get some tires, and the price is very competitive. They do indeed have the home for best price guarantee. I would encourage scheduling an appointment for faster service. read more

Discount Tire - When you realize that burning out, equals new tires! - Tires Near Me - Carrollton, Texas

I went to this shop two different days to check the price of some tires for new wheels for my truck. Both times I received exactly service. They brought the tires out to show them to me instead of a computer picture. Offered to put it on a rim to see if I liked it. Recommend this place. Very friendly and quick service read more

These guys were awesome today. They had me in and out in less than 40 minutes. While I was waiting, I observed how they engaged with customers in person and on the phone. They were courteous and helpful in every scenario with every customer. This is how service should be. read more

I went in to remove a screw from my tire at 10:45am and walked out at 1:18pm but there were 3 customers after in me that were getting the same service and were out before I was. I watched the tech dance and sing but my tire was going wasn't move . I usually get good service but not today very disappointing !!!! I didn't see management take charge or give any real direction on the situation all I got was " he is a new tech " . read more

Wow. I just left Discount Tire and didn't have to pay anything for my tire repair. I'm seriously shocked. I kept asking the guy, "are you sure? I don't mind paying for a repair." I was told it was part of their customer service to keep people safe. I have bought at least a dozen tires at Discount Tire. I've already replaced one tire on the Princessmobile since I bought her in February. They will remain my go to tire store. I HIGHLY recommend you make an appointment. They have a policy of getting you out in 45 minutes. You could wait for hours if you just walk in. Make an appointment. So worth it. Thank you, Discount Tire. read more

I went to this location on a Saturday morning for a tire rotaion and balance and was in/out in 30minutes. I was satisfied with the customer service. Thank you! read more