I decided to write this review because reviews are what made me select this business for my repair. I damaged my wheels from a massive pot hole. I found ARS which has good reviews and called, got a great impression and so I took my wheel to be repaired. I dropped it off, where I received assurances that should anything be wrong or need attention or IF THE WHEEL WASN'T REPAIRABLE, I would get a call to ask me what to do. I get a call the next morning that it was ready. Luckily, I was close to needing new tires so in the meantime, I had purchased new tires and went to get my wheel and then had an appointment the next day to put them on. During that appointment, it was discovered that the front wheel was also bent. Tire shop installed the three new tires and put the spare back on, and off I went back to ARS to have the second wheel repaired. So far, everything is good. No issues nothing wrong.
Second wheel dropped off; they tell me it will be ready in 24 hours. This is where things fall apart. No one calls me the next day, so around 2 I call them only to find out the wheel isn't ready and they need another day. No indication there were issues with the wheel; "they just needed another day to get it right". The next day I go pick up the rim, after calling to be sure it was done. Again, no mention of issues. At pick up, no mention that anything is wrong at all. Grab my wheel, head to the tire shop, put the wheel and tire on the truck, and drive off. Truck is wobbling and shaking so I call the tire shop back, ask if they balanced the wheel (spoiler alert, they had) and they tell me to bring it back so they can look at it. I take it back the next day, and they look at both repaired rims on the balancer. Turns out both are still bent (no mention of this by anyone at ARS), but the first repaired one balanced out so it wasn't noticeable while driving. The second one didn't balance out so you could feel every shimmy and shake of the wheel, especially between 40-50 and above 70. I call ARS back; they tell me they need to look at it and so I told them I could bring it back and made an appoint for a Thursday which had to change to Friday due to work conflicts. They didn't mention at this time that "look at it" meant to keep it overnight. I went on a Friday, over a holiday, so I wasn't able to leave it from Friday to Wednesday, (while they were closed Sat-Mon) so that they could look at it. The assured me that if I bring it back, they would "make it right". I returned it Tuesday, dropped it off and left it.
This is where suddenly they found the ability to communicate issues. Apparently, instead of calling me to tell me the wheel wasn't 100% repairable, they just went ahead and repaired it to what they said was 85% and that was the best they could do. The wheel wasn't able to balance out, so the truck still wobbled and shook when driving it. Their version of making it right was to do nothing to fix the wheel except look at it, and also charge me full price for repairing a wheel they should never have repaired without asking me if I wanted to repair it knowing it wouldn't be fully repairable. All in all, I gave 2 stars because they did repair one wheel to drivable, but I won't ever be back to this place again given that they charged me 150 bucks to repair a wheel that wasn't repairable and didn't bother to tell me that or refund even part of the amount given its not 100% fixed. The 150 they charged me for the wheel (or 300 for both given they were both still bent) was approximately 33% of the cost of buying 4 brand new wheels and tires from a factory take off shop and I much rather would have spent my money that way given the wheels weren't fixed 100% and they didn't mention that this was a possibility at any time. Save your money and look for some factory take offs before you spend money here. read more