Jacob was more than outstanding, answered all my questions with no hesitation or judgement. Definitely the best experience I've ever had with car service. read more

Kerry is the man of the hour. Went to the Allen location first and lost 20psi between there and here. Kerry went above and beyond to determine the issue in record time. A great example of excellent customer service. read more

I am extremely dissatisfied with my experience at Discount Tire and believe their handling of my situation demonstrates a clear lack of professional responsibility and accountability. After spending over $700 on tires and an alignment, my vehicle was returned with a damaged component that was not present prior to service. Jake, the store manager, explicitly acknowledged that the damage occurred during their service. He then took possession of my vehicle and transported it to a repair shop of his choosing, where a claim was initiated through Fleet Response. After nearly three weeks of review, I was informed that the claim was denied and that Discount Tire would not accept liability--despite the prior admission of fault by their own manager. This contradiction raises serious concerns regarding their internal processes, credibility, and commitment to ethical business practices. Based on the circumstances, this appears to constitute negligence in both the handling of my vehicle and the subsequent refusal to take responsibility for damages incurred during service. The prolonged delay, lack of transparency, and ultimate denial of liability have resulted in significant inconvenience and loss of trust. I strongly urge potential customers to proceed with extreme caution, ensure thorough documentation of their vehicle's condition, and be aware that accountability may not be upheld if an issue arises. read more

Terrible service. I popped in right at closing time for a simple tire pressure check. There were employees Mailing about doing work and the garage bay doors were all still open. But no one ever came to talk to me or check my tire I finally after about 10 minutes of waiting, got out of my car and walked to the front and the door to the lobby was closed, but I found an employee fixing a tire and I asked if someone could check my tire pressure for me. He very rudely said we're already closed. Even though they were obviously still working. No one in the entire time that I sat there ever came up to tell me they were closed. I would not have sat there for 10 minutes if they were closed. And I think it is very poor customer service that they didn't come tell me they were closed and let me just sit there that entire time or taking the five minutes it took to check my low tire. I used to buy all my tires from this location, but I will not be shopping here ever again. read more

Eric and his team are absolutely PHENOMENAL. Called with an issue regarding an almost stripped lug nut from a previous tire rotation that the impact gun chewed up. Said to come on by and they removed the semi stripped lug and torqued free of charge and with the best customer service ever. Genuinely appreciate you guys. Bought my previous set of all terrains here and will be a customer for life here. Cheers! read more

Great place to take your car. Always great customer service. We have taken several of our cars there for tires and service.

Fantastic service!! The manager is hands on and these guys work really fast! I walked in with a nail in my tire. The manager had tires transferred to the store l and still had me out of the store in less than an hour... read more

Great bunch of guys at this location! Took our 2010 RAV4 in for 4 new tires and they had me in and out in 30 minutes. I even brought in my own TPMS sensors and they were happy to install them for $10 a tire. That's great customer service in my opinion. I love this location; I always feel like I'm treated fairly and honestly. And I always leave feeling like I got the best value in tires for my money. Will definitely shop here again whenever I need new tires. Thanks, Discount on George Bush!! read more

Back to replace tire TPMS, Mr.Kerry,manager ,take care everything very well,very friendly associates and very quick repair. Great management. read more

Always great. These guys are the best! Always on time, always friendly. My go to tire store.

Well air pressure kept dropping in my tire. I looked at the clock it was 4:15pm... discount tires does not close until 6 pm. So there I went... I walked in and was immediately greeted. I then was asked to wait (30 mins). They found the small hole, patched it up, and rotated the tire. No charge. I like that there was no hassle or attempt to sell me anything. I wish that they would have put the wheel lock back the way the got it, and not just tossed it on the seat. I love this location and will be back if need be. read more

Discount Tire - Tires Near Me - Dallas, Texas

I telephoned this location today and Aidan was super helpful. He went out of his way to locate tires for me, even calling warehouses and such. Thanks, Aidan! read more

I recommend DT for the overall service value and product variety. The road hazard and replacement certificates are best in business.

Love this location best customer service EVER Honest technicians and good customer service read more

Great customer service one of the best discount tires in town, highly recommended, I got a free TPMS reset

This is the place to go to have your tires replaced. It came highly recommended. Staff there is courteous, friendly and patient.

This location has awesome staff members... Always informative, friendly, and considerate of your time during a busy workday.

They did a great job when I purchased the tires but today, the tire rotation and balance was so quick and efficient. Very friendly staff and just an easy way to help maintain the tires. read more

Logan was professional and quick to help us get the best deal. I drove further from the Plano/tollway store because he was a strong phone communicator and wasn't so "salesy." read more

This place is phenomenal when it comes to service. Went here late last week because my tire was constantly deflating, figured I had a leak caused by a nail. Wanted to wait a few days after visiting here to see if the problem had be solved...it appears that it has. When I arrived I was immediately greeted and then given a wait time before my car would be looked at; he estimated two and half hours! Luckily I live in the area, so it wasn't a huge deal, but I chalk it up to the excellent, quality service this shop puts out. They were able to remove the nail and plug the hole for free! read more

Ordered my tires and made an appointment online, and they were ready for me when I arrived. Aiden came out to meet me and everything was done in about 20 minutes. Quick and professional read more

Great place in whole entire DFW area for any tires needs. Highly recommended them to Everyone in Dfw metro Area read more

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I went in Tuesday for a flat and was told the replacement would have to be ordered and would be there Wednesday. I got a call on Wednesday to come get my tire when I arrived they told me a 2hr wait to replace the tire. I made an appointment for Thursday and even with the appointment it was a 1hr wait. I asked to just take the tire and I would have it mounted elsewhere and was refused and made to wait. read more

I was met outside in the rain, like a VIP, very nice. Tires were rotated and balanced right away. They do business the right way. I greatly appreciate their efficiency. read more

Long story- I managed to hit a pretty nasty pot hole on my way to work. While changing my tire on the side of the road, I found out that one of my wheel studs had been damaged and I was unable to get on of my lug nuts on to secure my donut. The nearest repair shop that could find was Pep Boys, so I pulled in to have them help me. They charged me a pretty steep amount to get it repaired, but they did the job. I drove my car home, but little did I know they installed the wrong lug nut, which they denied when I pointed it out. Regardless, they put on the correct one the next time I visited. Because pep boys had been a bit stubborn and hard to deal with, I decided to have Discount tire install a new tire for me. After I drove off with the new tire, I got home and noticed that one of my lug nuts was missing and one of my wheel studs had sheared off. I thought that since just one stud had been damaged that it had to have been the one that pep boys installed. I took my car back to pep boys and yet again they denied, denied, denied. They were first to get in an argument with me before even considering that they may have been at fault. We finally got them to look at the tire after arguing for about 5 minutes and they came down to the conclusion that discount tire over-torqued all of the lug nuts. We went back to discount tire in really bad spirits because we had been going back and forth between shops and the problem was not getting solved. Finally, Jason at discount tire listened to our problem and immediately offered a resolution. He was very willing to help and admitted fault to the incident. He gave us some documentation to take it to Brakes Plus and get all of the lug nuts checked and studs replaced as needed free of charge. I will finally be able to drive my car again safely!!! Moral of the story, discount tire, although maybe they did not do the work right the first time, they care about their customers and their reputation and will do what they can to make their customers happy. Pep boys, on the other hand, may do the work right, but they will fight you, argue with you, and leave you feeling ripped off. Go to discount tire. read more

Great experience at this location today. Fast service and kind employees even on a icy winter weather day.

Wow, ordered my tires from tire rack, shipped to discount tire store and they installed in a timely matter. They didn't try to upsell me bunch of nonsense. Super friendly and fast. Thank you. read more

Stopped at this location 30 minutes before closing with 2 tires that had nails in them. I also opted to purchase windshield wipers. I was immediately greeted by Jason before stepping in the building. He was friendly and got my car in a bay right away and I left at 6:05. I had a little snafu with the new wipers when I hit the freeway and called the store, not expecting an answer since they would have been closed by then. Well.. they DID answer the phone and told me to come back, they would wait for me because they needed to make sure my car was okay. They patiently took care of the issue and I was on my way again. I always have great service at any DT but at this location, Jason and his crew were stellar even after hours. Highly recommend this location at PGBT and Marsh Lane in N. Dallas. read more

They are the best! I had a flat (nail) and Firestone said it was irreparable and wanted to sell me a new tire for 160.00. Discount tire on the other hand, fixed the flat on their recommendation when I actually went in to purchase a new tire from them. Ethical business practices versus taking advantage of my situation. Thank you, guys! read more

No bull just strait forward customer service. The only downside is no free wifi while you wait but that is not one star worthy. Free tire pressure checks Free tire rotation No state inspection read more

So happy they opened this new location. Same stellar service as the other locations I have frequented.

Was helped immediately by Curtis, who was extremely helpful! This location has great staff! It was a busy Saturday, everyone was working but not one customer was neglected. The hour wait didn't seem to bother anyone as the staff efficiently notified customers and had us out rather quickly. Coming back here and getting my tires replaced. My new tire shop! read more

I took my car in to get a flat fixed. I get my car back and it's like a freaking monster truck how bumpy it is!!!! I have a new escalade and It's completely f'ed!!! My car was 100% perfect before taking it in minus a nail in tire! I took to a different discount to have them check things and as you can see in the pic dude didn't balance or Something and ruined my car!!!! Complete GARBAGE! read more

Discount Tire - Tires Near Me - Dallas, Texas

Had an unfortunate experience this last visit. My first visit to this location was MUCH better this past year. I was helped by Ezekiel. Ezekiel told me that they do price match on rims. I found other prices, that were lower than DT's price (since I was getting a basic factory wheel that is going to be behind a hubcap) and he then says that the wheel HAS to be the same brand. Ok, I can understand that...BUT the brand that was going to be put on my car, that seemed to be my only option for me here, was a Discount Tire brand. I wished Ezekiel knew this, because I had to do the legwork and figure that out on my own by calling the brand and asking. Anyways...the brand was exclusive to DT. They are the distributor for this brand. This matters because Ezekiel then told me that they do still price match, but it has to be that particular brand...well then that means that there isn't technically a price match if only Discount Tire sells that brand and all discount tire POS prices are the same! I tried to get him to understand that after lots of back and forth, but it seems like only me and the customers around me got my point. I still suppressed showing my frustration and calmly told Ezekiel my point and tried to explain how difficult he seemed to be towards a customer. Ezekiel, maybe ditch the nonchalant attitude and display better customer service next time man. Good day. read more

Great service, always flawless. Customer service here is great. I come here often for my car and my wife's car. Always happy with the service and quality of care they provide. Thank you!! read more

Excellent service and helpful staff! Our truck fell victim to some rogue roofing nails, and the folks at Discount Tire patched the holes and rotated our tires (originally purchased from the same location) free of cost. Service was quick - The folks at Discount Tire had us back on the road in about a half an hour! read more

I have been going here for year and I always had great service until yesterday. This little prick with dark shaggy hair was the worker at the computer. I went in for a tire rotation. It was cold and rainy and I had forgotten my mask so I stood 9 feet away. He sent me out in the cold rain even though I was clearly being safe and staying away. He was very flamboyant and I was a hot dude, he would be more than will to help me out. I think the other guy is the manager who came out (he had helped me before and is a super cool guy), he must have known what an idiot this little boy was and wanted to make sure a customer was taken care of. The little prick took my keys to look at my tires. He had NO gloves on to protect his hands from my keys (suddenly the "safety measures" don't play into effect.) He also did not sanitize them when handing then back to me. I had a good chat with the manager about my sensors and I thought they would have been taken care of last year when I bought my tires, but come to find I I did not pay any extra money. He explain everything perfectly and I'm not mad that I had talked about them last year and they were not added as an option. The little prick came in and said that my tires where worn, took me over to the chart, MANSPLAINED tired to me like I have not been driving for 15 years now and my father is a mechanic. I do most service and repairs to my truck myself. I'm not some idiot off the street. The tires are actually not bad either. He said they can't rotate them because of the wear in them. They have about 1200 miles on them and they are Michelin. I have been using discount tire for about 10 years now and I'm not going to give them anymore. read more

Walked in, waited 10 minutes in line and worker who was at a computer had his hands in his pocket...seeing that I was waiting in line to ask about purchasing a tire. The worker just stood there watching the computer, drinking water and did not bother to ask if I needed assistance with something. 5 minutes later, a man arrives and stands behind me in line. The worker skipped me and proceeded to assist the guy who arrived AFTER me. The worker still said, "Oh I'll be with you in just a moment." Great 1 star service. It is saddening that I could not get the workers name. read more

They did not put the correct tire pressure in my tire and when i came back they said the compressors were off and would have to come back tomorrow. It would have taken less then 5 min to correct the mistake. I paid for a service not half service. Just lost another customer. read more

Axel has always helped me out with questions and actual work and repair. Followed him from another store just because of that. He even reached out to me when I bought a new car and let them know that I could get coverage on my tires through them because it was a brand new car. All the staff at this store are great and deserve a kudos but especially Axel! read more