Friendly Automotive on Ina Road in Tucson is a GREAT place to take cars when work is needed! The…read morestaff there are "FRIENDLY" definitely, and they always do a great job maintaining my car! So glad that I have found this wonderful automotive facility!

The extent of my knowledge of automotive repair is how to check fluids, change my oil or a tire…read more Beyond that, I turn to Friendly. Over the last 7 years I have tried a number of local & national chain repair shops, but once I tried Friendly, I stopped looking. If the name of your business boldly implies how you treat your customers, you best do it & they do! Their quotes are fair, yet comprehensive, their attitude is (you guessed it) friendly and their work is prompt and well done. What more could you ask for? This year on Yelp I want to find all the good businesses in the area and highlight them and Friendly Automotive is one of the first that came to mind. Find them off of Ina Road, not too far from I-10. They're tucked into a hodge podge of small businesses. In business for 25 years in Arizona and take care of all makes & models of cars. Don't you wish all businesses were named for how they treat their clients? Life would be so easy. TLDR: Honest, friendly, stress free auto repair at fair price. Family yowned for 25 years.

We called ahead days early to schedule a tire rotation and when we showed they had failed to…read moreschedule us. We came the next day for an "appointment" and we had a 1.5 hour wait. Poor management and poor execution. We'll go somewhere else which is literally across the street from them.

It's not "free" if I have to pay for something someone else fucked up. The tpms and that specific…read moretire wasn't an issue before I went to see you. Now it is. Going back would make zero sense

I went in to have maintenance that we've been whittling away at done on my vehicle. Their prices…read moreare very, very reasonable. And everything is always top quality. They double-check their work before the vehicle is even given to their customer. They're very kind and they are happy to help us get our vehicles in tip top shape without charging an arm.And a leg. They are the nicest mechanics I have ever worked with. Because they don't treat me as a woman. They treat me as an equal, and I very much appreciate that.

I am a longtime customer and will continue to be cause of their reliability, honesty and overall…read morecustomer service.

Had great pricing for the work that was done for my Truck! was nice and friendly made me feel…read morewelcome was my first time getting a tire repair fixed the problem and got me took care of . I would definitely recommend anybody going there if they need any work done!! They are tremendous at everything they do. I will definitely be back.!!!!!!!! :)

These guys earned my business…read more We originally went to another shop that confidently told us we needed brand-new brakes and rotors on all four wheels. JT Auto took one look and basically said, "Yeah...no." Turns out we only needed the front brakes and rotors. Saving customers money instead of inventing repairs? That's a refreshing change. Now, they weren't perfect--and that's okay. The first hiccup was with our appointment. We were told to come in the next day at 10:30 a.m. because we planned to wait while the work was done. Somewhere along the way, the wrong day got written down. It was a little frustrating, but they got us back in the same day at 1:30 p.m., so it wasn't the end of the world. The second issue was the bill. I was quoted $380 cash for the front brakes/rotor (or $580 if we did front and rear). Since only the front needed to be done, I sent my husband to pick up the car. Somehow he ended up paying $540. One phone call later, they checked it, admitted the mistake, and immediately refunded the difference. Honestly, I think it was just that, a mistake. If they were trying to nickel-and-dime us, they could have simply agreed with the first shop and sold us rear brakes we didn't even need. Instead, they were honest about what actually needed to be fixed, and when a billing error happened, they made it right without any arguments. As a Consumer it's okay for a buissnesss to Error but a true moral factor of a business when brought to attention. We sure will be using them again. Thank JT Auto! Nobody's perfect, but honesty and standing behind your work go a long way. I'd definitely use JT Auto again.

To start, I cannot say enough about how well this business is to deal with. All of the people you…read morewill deal with Peter the owner, Melissa the office person and Mark one of the technicians are noting but super dealing with their respective roles. I have doing buiness with them for two and a half years, and several vehicles being serviced. They have performed the necessary work with top quality parts and services, and have also saved me a significant amount of money over what other auto repair business have quoted for the same repair issues. They have even on several occassions come to my home and picked up a vehicle rather than have me drive one with a potentially serious issue. They have also picked me up at home and driven me back. I highly recommend them for any auto repair issues that you may have

I called them this morning and asked about a tire fix for a slow leak and emissions testing; while…read morethey don't do emissions testing, if ever I have a problem I am confident they would be able to fix it! The staff were professional, efficient and knowledgeable. They told me to come in asap bc they had a window of opportunity to look at and repair my tire, and they kept their word;even showed me the culprit of my slow tire leak. I was so relieved and grateful; they are a great value and I will be back for any and all future repairs I may need. They check all my boxes! PS. They also recommended an emissions testing place that was impeccable as well!

Wow!! Where to start! These guys are my go to place for my 2004 jeep. They have done everything…read morefrom tune ups to fixing and welding the frame. I've trusted these guys from the beginning! If they can not do something (which is very rare) they know where to send you. George along with Chris at the front has always been very helpful and friendly with exemplifying great customer service. They are fair price and know what they are doing. As long as I'm here I will always go to Rita Ranch Automotive when I have an issue with my jeep or car!

We've used this place for everything from oil changes to tune ups to gasket issues. They are honest…read moreand charge fair rates. I recommend getting there early if you need same day service, as they are popular. Highly recommend for honest mechanics.

They were friendly and give you an out-the-door price. No surprises. They take photos and send…read morethem to you to show you exactly what they are looking at. No work is done before your approval. Did it come to more than their original price? Yep. They replaced the harmonic balancer (crankshaft pulley) and serpentine belt. It wasn't till then they would know the power steering pump was 'belly-up'. They topped all the fluids off and were taking the car to the carwash. The fluid all leaked out before they could even get to the corner of the building. Oh, I could have said, "Don't fix that.", but have you ever tried to drive a car when the power steering isn't working? It's much different from the older cars that had no power steering to begin with. It takes 3 men, a boy and a small dog to turn the steering wheel. In addition, it probably would have destroyed the new serpentine belt in a hurry.

I chose to take my car to Borst Automotive because of the excellent service I received last year…read more Unfortunately, that level of service has completely disappeared. The little touches that made them stand out are gone. They no longer provide a complimentary car wash after service, they let go of the driver who used to take customers home, and none of the management team that was there last year is still there. The entire atmosphere of the shop has changed, and not for the better. I explained to Fernando, the general manager, that my vehicle had mostly been sitting in my garage since July and that I wanted a routine service along with an inspection of a specific issue I had asked them to evaluate. Instead, I was sent an estimate for nearly $5,700 that didn't even address the repairs I specifically brought the car in for. Several items were marked as "critical," and the estimate instructed me to call with any questions. When I called to review the estimate, Fernando immediately responded, "Didn't you get the report I sent?" I explained that I had, but I'm not a mechanic and wanted someone to explain what the findings actually meant. He told me I needed both my front and rear suspension replaced because of the control arms. However, when I pointed out that the inspection report only said the manufacturer recommended the rear suspension and didn't identify it as a problem, he suddenly backed off and said it wasn't necessary at this time. The conversation became increasingly frustrating. His tone was pushy, dismissive, and argumentative. He accused me of having the vehicle serviced somewhere else in November and implied I hadn't maintained it properly. I explained that the car had been sitting in my garage from July until March and that the only reason it was seen elsewhere was because the battery died and needed to be replaced. He then insisted that I had been driving the car extensively because it had accumulated 2,000 miles. I had to explain that those 2,000 miles were driven over an entire year, which is actually very low mileage. At that point, I realized I was arguing with the person inspecting my car about facts that he could easily verify from the service records. That was enough for me. I sent the inspection report and estimate to a trusted friend who is an experienced mechanic in another state. He immediately told me that the quoted prices were roughly double what they should be and advised me not to have the work done there. I have since found another mechanic who treated me with respect, took the time to explain what my car actually needs and quoted much more reasonable prices.

Great experience. This was my second time here. Fixed the issue for a very reasonable price and…read morefor less work than I thought was needed. So great to find a nearby mechanic that I can trust. They clearly want to do right by customers and understand that trust means future business.

This is for my daughters service 2019 Honda Civic…read more Complaint: transmission shifts poorly in the morning. A/C not that cold. Resolution: service A/C system with some freon, little low. Remove pack rat nest and voila trans shifts fine. The reason for this post is that my daughter's experience was so pleasant because of the management's honesty and the positive interaction she had with everyone. Potentially the trans problem could've been sold as a clutch problem or cable problem. The A/C problem had been taken to the local stealership and they wanted $2500 to fix the problem. BLUF these guys will be our go-to guys from now on.