To start, I cannot say enough about how well this business is to deal with. All of the people you…read morewill deal with Peter the owner, Melissa the office person and Mark one of the technicians are noting but super dealing with their respective roles. I have doing buiness with them for two and a half years, and several vehicles being serviced. They have performed the necessary work with top quality parts and services, and have also saved me a significant amount of money over what other auto repair business have quoted for the same repair issues. They have even on several occassions come to my home and picked up a vehicle rather than have me drive one with a potentially serious issue. They have also picked me up at home and driven me back. I highly recommend them for any auto repair issues that you may have

I called them this morning and asked about a tire fix for a slow leak and emissions testing; while…read morethey don't do emissions testing, if ever I have a problem I am confident they would be able to fix it! The staff were professional, efficient and knowledgeable. They told me to come in asap bc they had a window of opportunity to look at and repair my tire, and they kept their word;even showed me the culprit of my slow tire leak. I was so relieved and grateful; they are a great value and I will be back for any and all future repairs I may need. They check all my boxes! PS. They also recommended an emissions testing place that was impeccable as well!

Everything went really well! I had to get my splash shield fixed, and they were able to just fix it…read morewith zip ties and not buy any parts!

One word for this business and it's SHISTERS I took my truck to this place to add AC coolant and…read morethey charge me for the service with dye, the next day it came out so they said I needed a AC line have it fixed and I'll put add the coolant back in he said 2 weeks later I came back and then he said No they wanted to fix the problem he said and I left I don't recommend them run I believe they busted my line on purpose to try to get more money.

I have been to this location two times so far and I must say they were fantastic. The first time…read morewas for A/C service that wasn't working. They recharged it and checked for leaks. It has been working great ever since. The second was today and I had multiple things done. I had the oil changed, the tires rotated, the front differential serviced and the left front wheel bearing changed all in about three hours. they did a great job and it was worth every penny. I really appreciate all the work they did and now my Toyota Tacoma is purring again instead of growling like it was. Thank you guys so much.

Update 2024: I'm due for oil change and Firestone is open on…read morea Saturday. Just what I need not to have to squeeze it in next week. Full Synthetic on the Prius. All good.

Update The free car wash with every oil change has been…read morediscontinued. The car wash is next door, but the 1500. a month plus in a wash fee was not in the future for the new owners. They bought all 5 locations , 3 in Tucson and 2 in California. I am hopeful the service quality will remain n

After having a really good oil change here and enjoying my experience, I went back to them when I…read morehad AC problems and paid three grand to have it fixed and was assured that everything would be fine and two months in it is broken again and they told me it would be $450 for one hose that wasn't part of the AC kit. If you're going to assure someone that their car will be fixed, you should replace all of the hoses in correlation with that. I most likely will not be back to this location specifically.

I have chosen these guys over the last 4&1/2 years of living here. They are honest (most important…read moreto me), reliable, and produce quality work. I've had them do the following to my 2019 F-150: cold air intake, 4 shocks, alignment, spark plugs, ATF replacement, brake fluid flush, partial coil replacement (the Ford dealer I know would have done all six), reset my transmission. I an positive that the local Ford dealer would have hammered me for what turned out to be a $650 job. Probably over $2000. Highly recommended, I will not go anywhere else.

I bring my car here for a variety of reasons, they have fixed my ac, my breaks, my deiver side…read morewindow more that even kept breaking, they kept repairing that for me free of charge after the first time. I also have the do my oil changes and whatever else I need done with my car, they always step up and just do it. This is my place I go to for all my mechanic needs. soon, I will be bringing my 4Runner here for service as I am interested in all the upsells and the mistakes they make when doing a simple oil change or a battery exchange. amazing shop that has proven to be reliable and very honest.

They fixed my A.C and did an amazing job. Then a couple weeks later I ran into a curb and messed a…read morebunch of stuff up underneith and they fixed it again. They also have good deals on tires and are a fair priced for the good work they do. Good crew of guys that work there friendly,professional and good mechanics. Will definitely use this place again. Thanks for your help.

I have been waiting for the next update until the situation had been resolved, but that won't…read morehappen for a while....I dropped my Honda off at a local dealership for a diagnostic, and lo and behold, they had the answer I was looking for! The A/C clutch relay was bad. A simple (and relatively inexpensive) fix! But wait, there's more! I was also told the newly installed alternator wasn't operating within spec and the battery that I had replaced had a weak reserve capacity. After I learned the main issue with my vehicle had been missed by Big Brand, and the new alternator and battery they installed were possibly as necessary as six fingers on my right hand, I decided to have the dealership replace the parts for me. The DM of Big Brand tried to contact me after my previous update (about the DM not contacting me) and Big Brand has made a call or two to my phone. At this point, I honestly wouldn't feel comfortable with handing them my keys again. "Luciano S" left two 5 Star reviews for Big Brand on Yelp. Coincidentally, the DM for Big Brand in my area is also a "Luciano S." Big Brand plans to quadruple in size in 5 years. https://www.moderntiredealer.com/retail/article/55286660/big-brand-wants-1000-stores-by-2030

I am writing this to warn the Tucson community about severe, deceptive service violations and…read morepotential vehicle sabotage at this location (333 W Valencia Rd). If you value your vehicle's safety, do not bring it here. I brought my meticulously maintained 2019 Hyundai Santa Fe here for routine oil changes using a Groupon. On my second visit, a manager tried to scare me into a $700 passenger-side CV axle replacement that I didn't need. When I returned for my third visit on April 11th, that same manager doubled down. After I confronted him with research proving CV axles don't magically fail between oil changes, things took a deeply alarming turn. I went outside and discovered my car was not on a lift or in the service bay, it was parked completely around the back of the building which the current manager, Joseph, has formally admitted on the record is a direct violation of official company protocol. Another manager, Angelo, checked the car, confirmed the CV axle claim was completely false, and the shady employee was apparently let go two weeks ago due to a pattern of dishonest behavior. However, the damage was already done. The second I drove off the lot on April 11th, my radio, dashboard presets, and vehicle settings were completely wiped and reset to factory defaults. Shady mechanics do this by disconnecting the battery or using a scanner to force-clear error codes and hide warning lights. Worse, they failed to even give me a new windshield mileage sticker and I had to go back to get one. Since that exact visit, my vehicle has suffered from a severe "dragging" sensation upon acceleration and odd shifting. It is highly probable my car went without oil, was refilled with completely incorrect oil, or was physically tampered with during that unprocedural time around back. On May 22nd, I took the car to the Oracle Rd. location to redeem my final oil change, only for them to put it on the lift and suddenly point out a massive, active turbocharger oil leak. The Oracle location may very well be covering for the Valencia site's liabilities. Corporate customer service (Case Reference: 4373693) has repeatedly stalled, and the District Manager, Mike, has failed to contact me. When I brought the vehicle back to Valencia for a manager walkthrough, a technician who was present during the April 11th incident conveniently pretended to have amnesia. They never offered to make it right or even to compensate for gas to come in. Because this business broke protocol, handled my car in an unmonitored area, and effectively compromised a major mechanical system, I am demanding that the corporate office immediately preserve the back-alley security camera footage. I am completely uncomfortable letting this company touch my car again. I am invoking my right to an independent, third-party diagnostic teardown at a certified Hyundai dealership, and I expect this company to cover the towing, direct dealership repair costs, and a rental vehicle. Until they take accountability for their technicians' deceptive and damaging actions, stay far away from this network. I am allowing for opportunity to make right what has been done by this company before I proceed with a lawsuit. I am a mom who is now out of a vehicle, at no fault of my own for trusting a company to perform a service that was paid for and I expect this to be resolved swiftly.

I appreciated the assistance I received from Able and Chris. Able, booked me in the same day…read morewithin two hours of my call. They were honest about the work I needed done along with a quote of the expenses. Give them a call; you'll be pleased with the work.

Carlos and the team is phenomenal! They go above and beyond my customer service expectations! You…read moreimmediately get greeted by the team and feel welcomed which is amazing. The team is very friendly and knowledgeable. I love bringing my vehicle here because I know they do great and honest work.

I went to a location a few months ago to get my spark plugs and oil change. When I picked up my car…read moreit sounded strange when it started. I went back two separate times to figure out what was wrong with my car, and they told me they do not do engine work, and I ended up going to the dealership. I was told the wrong oil; oil filter and spark plugs were put in my car. This resulted in me not having my car for almost two weeks and cost me over $2200 in repairs and other costs. Do not go here, I tried several times reaching out to get my car looked at before going to the dealership and even playing several videos on my phone with how my car sounded and they still refused to look over my car. If I could give this place zero stars I absolutely would.