To Whom It May Concern:
Saturday, November 17th around 8:00PM, me and some friends decided to come to your establishment for some appetizers before catching a movie. Since I live in the neighborhood and have visited The Brake Pad several times, I thought it would be good to catch up with girl talk and cocktails. It was very clean, and empty, which should have been no problem with being served in a timely manner. When we arrived, we were greeted RUDELY by a server. We waited patiently for her to clear off a table so we can sit and begin enjoying our evening. She cleared the dishes off of the table, went in the kitchen area and then went behind the bar to serve drinks and take shots with the patrons. When we asked if she was coming back to wipe of the table, She yelled over the bar, "I'M COMING" as she rolled her eyes. One of my friends stated to her, we did not expect you to get an attitude, we only want to sit down. She did not respond with an apology or anything, she angrily wiped off the table and stormed off. At this point, I felt we should have left, but my friends were very hungry so we proceeded to order. I don't know her name, curly brunette with unnatural red highlights, husky girl. With this description you should have a clear idea of who I am speaking of. When we thought the "Nightmare" was over, we were then cursed with having your evening server. In the beginning he seemed like he could be a nice guy but he was not! After taking 5 minutes to receive our drinks (2 glasses of wine, Apple Martini and Water), he took our order and after waiting 20 minutes, we asked him, How much longer before receiving our food and that's when he went to the kitchen to retrieve it. He never came back to see if we were Ok and to make sure their were no complaints. Once we were done eating, we had to call him from behind the bar for the ticket in order to pay. When he came to the table, he had an attitude. I told him, I have visited this establishment several times, and this has to be THE WORSE service I have ever received. He then looked at me with a smirk and said, "Ma'am, I am so sorry to hear that" and walked off. When he came back to bring the change, I asked for a manager's name and he stated, "Casey". I asked for a last name and he shouted, Ma'am, I don't know his last name and I wish you would stop being Mean to me"!! and walked off. My friends and I sat there in total shock, because not once did I raise my voice and we were patrons of this establishment. He had received 17% gratuity and, I was not Mean to Him. He was medium height, white and had on a hat.
I have never encountered a problem at The Brake Pad until Saturday evening and like I stated previously, I have dined here several times before. I would love to give it another chance, but your staff really turned me against your establishment. I love the convenience of the location because it is walking distance from my home, but please consider hiring professionals.
Hopefully, this complaint will go to heart and necessary changes will be made to regain or to maintain your customer base that you have, and will hopefully obtain in the future.
Best of luck, read more