If I could give more than five stars, I absolutely would. This shop is not only incredibly knowledgeable and professional, but also genuinely kind and compassionate. They've helped me with routine maintenance and went above and beyond to fix an issue caused by another repair shop. What really stood out to me, though, was how they treat people. While waiting, I saw firsthand how patient, attentive, and respectful they are with every customer that walks in the door. In a time when finances can be stressful, it's so refreshing to see a place where people can be open about their situation and be met with understanding and support, instead of judgment. Jordan especially goes above and beyond, and it truly shows. I highly recommend this shop. read more

I've taken multiple vehicles to Brake Masters over the years for brake work and even recommended them to my son for an oil change on his BMW. Unfortunately, this last experience completely changed my opinion. My son brought his BMW in for a simple oil change. They told him the drain bolt was stripped and that the car would need a new bolt and possibly a new oil pan. If that was truly the case, they should have never touched the bolt in the first place. Instead, they returned the car to him in worse condition than when it arrived. The car was not leaking oil before, but after their service it now has a major oil leak. I even have oil pooling in my driveway because of it. When I called to speak with the manager about the situation, he was extremely arrogant and dismissive. His solution was for us to bring the car back so he could "tighten the bolt." That raises the obvious question -- why wasn't the bolt tightened before they gave the car back? This situation could have been avoided with basic care and accountability. Instead, we're now dealing with a bigger problem than what we started with. After years of being a customer and even recommending them to family, this experience was extremely disappointing. read more

I've been needing to replace the air filters on my BMW for a long time and when my son told me it's time, I agreed with him. I've been calling around and it was difficult to find someone to do the job. I already have the air filters needed on hand. I prayed before looking for an auto shop that can do the job. The search led me to Brake Masters. I spoke with Derrick and from the get go he was very professional and so pleasant to talk to. Brian worked on my car. I can truly say they are an answered prayer. God bless you all! read more

I had a very disappointing experience with Brake Masters in Tracy. I scheduled an appointment in advance for 11:00 AM to replace the O2 sensor on my Nissan Pathfinder. Over the phone, I was quoted $212 including parts and labor, and I was told the job would take approximately 1 to 1.5 hours. When I arrived for my appointment, the price suddenly changed from $212 to $299. After that, I was informed they didn't even have the part in stock--despite the appointment being scheduled ahead of time for this specific repair. I waited while expecting them to get the part quickly (especially since they are located right next to O'Reilly Auto Parts), but after another 20+ minutes with no work started, I went to ask for an update. That's when I was told the part wouldn't arrive until 1:30 PM, meaning they hadn't even begun the repair and wouldn't be able to start for several more hours. At that point, I had to leave because I had planned my schedule around the original timeline they gave me. Poor communication, inaccurate pricing, lack of preparation for a scheduled appointment, and complete disregard for the customer's time. Based on my experience, I would not recommend this location. read more

I really like brake masters! They are friendly, knowledgeable and very professional. They recently did some front suspension work on my 2004 z71. I will be taking other vehicles here for service. read more

I took my 2022 Hyundai Palisade to them to check my brakes and check my car to see what services I might need. Unlike the dealership, they did my brakes and said your car doesn't need any additional services. They did an excellent job! The service tech Jordan is a top notch , ultimate professional. This will be my place for future services ! read more

Brought my car in to the dealership recently who told me that my rear brake pads were down to 3 mm and they recommended that I get them replaced. They were charging $$$$$ to do so, so I figured I'd bring it to a local mechanic instead. Brian helped set me up with an appointment and Christian inspected my brakes the day of. He told me that they were actually still at 4 mm and recommended that I only change them once they get down to 2 mm. Plus, he said that they were still able to be resurfaced--that wasn't even an option at the dealership. Highly appreciate the honesty here and will definitely bring my car back for the brake repair once they're worn down a bit more. read more

Brake Masters - Auto Repair Near Me - Tracy, California

Top notch service . This guy Derek is a wonderful human being . Come see them for any of your needs . You'll be writing your own review

I had my breaks and oil change done, they did a awesome job. Customer was great they explained what job has to be done. Pricing was fair. I would recommend to make an appt. It tends to get busy. Thanks guys!!! read more

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I came to Brake Masters when an engine warning light on my ABS and traction for my STI. The place is large. Staff member Logan stated his schedule was full and recommended that I drop off my car the following day. I dropped it off, and in less than two hours, they determined it was a faulty module and sent me on my way. They did not try to upcharge or be aggressive, and I came in the morning. I do recommend this spot , though some reviews stated they are shady or rude was not the rxpetience I had during the two days read more

Came in today to get brake inspection. Upon inspection found out pads were worn out. I purchased them only 6 months ago so was a bit confused.oreillys replaced them because of warranty. And gave me same pads as before. when Anthony L. At brakemasters was installing them and they did not fit in the caliper but he thought it had to much of a gap. He talked with Nathan his supervisor and together they got oreillys involved and found out I had the wrong pads for same car but manual transmission instead of automatic. Long story short. I should've came to brake masters from the beginning. Thanks guys for taking that extra time to get it done correctly. I'll definitely back read more

I brought in my car to request service on the AC, $69.90 to get it checked. They found what was going wrong with my AC, which has not been working for a while. They waived the fee and I paid for them to fix the issue. Nathan has been straight up for the fees and the cost of the parts, and where they are coming from, and cost of labor. I have been in another shop in Tracy, and they wanted 2K to fix it-they were guessing what what's wrong with it. Brake Masters figured out the issue, they are honest! The quality of the service and the value of fixing the car is worth it! I am coming back for more services in the future! You should give them a try and ask for Nathan! Comfortable chairs for waiting, it is clean, and you can see them working on your car! read more

Everyone solid except crocodile Dundee, that foos a clown . Probably last time I come here read more

I went to O'Reillys to get a replacement battery but because they couldn't change it they recommended going next door to Brake Masters. I'm so glad they did because the guys over there were great!! Christian helped me right away and the battery was replaced in under 30-45 mins! They were so kind, helpful, and fast! Would definitely go back for other car issues. read more

Great customer service. But forgot about my windshield wiper fluid when paper says that everything was filled up

I've been in this place twice already and i have nothing but best service. Manager is very honest. I am very happy to recommend this place. I took my car today for squeaking but told me my break is fine and told me possible reasons why my break squeak randomly. He didn't charge me at all. Awesome people so hard to find honest people nowadays. read more

Went to this place with a ABS and Brake warning light. The manager got me in right away and tested my truck. I found out that the rear ABS Speed Sensor was bad. The mechanic took it out and showed me the metal shavings all over it. I then talked to the manager and made a next day appointment to do a rear differential service, oil change and brake flush. These guys are top notch. Very friendly and help you with everything that is needed. They do not up sale you things or BS you. They also spend the time to give you all the information you need to make a decision to repair. The best experience I have had in a long time. Thanks Break Masters for helping me get my truck safe to drive. read more

Came in to get brakes changed. Read great reviews. It's a little after 10am, guy sitting on the right - not sure if he's having a bad day but he's blaahh. Asked about price for brake change and not very helpful or welcoming. $219 for front and $219 for back. Also there's a 1.5 hr wait for inspection. With that attitude, I'm happily going to O'reilly and fixing it myself. Nexxxxxxt. read more

Christian is definitely the man to go see at Brake masters. I went to get new tires at Americas tires and the studs got broken in the process in one of the tires. I immediately call brake masters and Christian told me to bring the car, he made time to fixed it on a Saturday and did not even charged me. He made my day. Thank you for your kindness Christian!!! Generosity and humanity still exist and Christian is proof of that. read more

These guys were great. Brought my car in at 10:30 on Friday and they had my brakes checked, replaced Rotors/Pads, and had my oil changed by 1:30. I must say their full synthetic oil change is probably the best price in Tracy. read more

Henry was great! From the service call to completing the service on my 2010 Hyundai Sonata. If you want great service Brake Master Henry is the MAN!! I usually travel to Pittsburg CA to get all of my service needs met, but did not want to risk damaging my rotors. Henry was very helpful and Sweet!!!!! Thank you for a great experience. read more

Today is December 28th, 2023, and I just picked up my vehicle. I had taken it there on December 21st, 2023, to have the Brake Fluid changed. There was a problem with the Bleeder Valve on the front passenger side Caliper, which cause it to break and become unusable. I am sorry I am bad with names, though the Staff at Tracy Brake Master are good at Customer Relations. I was given, an update that afternoon when I drop the vehicle off for service, informing me of the damage Bleeder Valve and a new Brake Caliper had to be order and the part would not arrive till the following Wednesday, which I was not happy with, though I wasn't in need of vehicle, and I could wait for the repairs to happen. I have to say I am very pleased with the service provided and greatly appreciate the professional courtesy. I was truly surprised on the cost for I was not charged for the part and the great value of the repairs completed are above standards. I have been taking my vehicles to this location for many years and will continue to do business with them. I recommend Brake Masters of Tracy, Ca for all your Brake needs! Thank You! James B. read more

Brake Masters - Passenger Front Caliper - Auto Repair Near Me - Tracy, California

I have had excellent experiences with the Brakemasters here in Tracy. The people in the office are friendly and professional. They have worked really hard to get and keep my business by only recommending work on my vechicles when it is absolutely needed. I have been treated fairly and with respect and kindness each time I have visited. read more

Their customer service is very good. The guy at the counter was extremely helpful. I think their prices are fair and I would definitely go back for other car needs. Highly recommend! read more

Took my car in for squeaky brakes and they quoted me $1,800 and said I needed work on my front and back brakes! I ran from there and got a quote from Big O and D and M Auto and they both said new front rotors and pads only needed! What kind of scam operation is this place. read more

Called in beforehand to confirm how much brakes would cost for both front and rear. Confirmed the pricing and came in about a week later and they said the price is for each axle only. Looks like they misquote you over the phone to bring you in. Not the best business practice. read more

I called the day before to change my oil and I was advised to come the next day before 10 am. I arrived around 9:40 am, and I was told "we're booked and cannot take any more cars". You were hired to run a business, yet you cannot manage to schedule your customers accurately. Incompetent and unorganized. They definitely lost a customer. read more

The guy who works in the front has a horrible attitude and when I got my brakes done here they didn't even do it right and left them loose. Don't come here read more

Had a good experience here with hungry he gave me a quote over the phone had me schedule an appointment to be ready by Monday morning when i came in they got to it right away very friendly explained everything that was being done to my car and why got my car back and it's running in perfect conditions i highly recommend them thank you Henry . read more

Competitive prices mixed with great customer service, is a reason why I've been going here for 23 years! Different management has come and gone yet they seem to always to put the customer above all else. read more

If I could give more than five stars I would! We are new to the area and my sister took her car in to get her brakes done the experience and price were great! Henry was the person to help and she told me right away since I needed a oil change. From the moment I walked in i was greeted by Ray a very nice person who said yes you can leave your car here no problem. I was then called later as they checked my brakes and explained to me that I was in need of getting them done and wasn't safe to drive. I was first asked when was the last time that they were done. My response was I don't think ever (2016) Ray took time to put numbers together I was pleased how he went above and beyond and his communication was on point! I picked up my car and overall Everything went smooth from start to finish I feel much safer driving. Thank you Ray for your kindness, informing me of details of what was wrong with car it was awesome talking to you as well. read more

Henry was very helpful and Jim was very professional when it came to replacing my brakes. Jim noticed many errors during the inspection from previous shop work and quickly mentioned them to me. The service was great and the braking feels very responsive now. Very happy! read more

Henry and his team are always friendly and helpful! I go there for issues with my odyssey throughout the years and always satisfied with their service and prices. Honest and helpful always! read more

My new GO-TO brake shop! My experience summed up in 3 bullet points. -Exceptional service by Henry the store manager. -Best Brake Pricing and Warranties in Northern California...by FAR. -Quick turnaround: inspection, quote and install within 2 hours. Look no further. read more

Called today to make an appointment with my favorite brake repair person Henry Lee Bayne and was told he no longer works there and wasn't informed that he is now in another Brake Masters location was disappointed that the person I talked to didn't care to promote the business in anyway he could! A great service manager who cares about my car is hard to find . read more

Best customer service ever!!! Came in at opening time, needed new brakes/rotor/calibers and they serviced me as fast as they could. Car felt like a dream to drive and will definitely be coming back every time I need my car serviced!! Everyone is so nice and polite! If I could give 10 stars I would. read more

The crew at Brake Masters helped me in a big way when I ran over something on the freeway. They provided courteous and quick service at an amazing value and made sure my car was safe to drive before I got on the road again. I would definitely come back here anytime. read more

I have a 2008 Lexus ES350, Henry and his crew have been servicing my car for over 5 years! He kept me from replacing my whole steering rack (2k+ fix) (another shop told me I needed to), went to Henry's shop to get a second opinion and he told me not to pay it and let him look at it first to make sure that was the issue. Long story short it was only a hose that needed to be replaced because it had a leak in it! Everyone at the shop is personable and knowledgeable. Any problem I've had with my car, henry has taken care of quickly and at a reasonable price, he also services my families other cars! All in all, I will never let anyone else work on my Lexus besides Brake masters in Tracy! read more

This is absolutely the WORST customer service I have experienced in a long time. Took my car in for a brake check, was told everything was good and 3 weeks later the problem didn't go away . I went back in just to find out I needed all 4 rotors and all new pads. I was told at the prior visit it was not inspected correctly?no apologies no discount nothing. How does this even happen? Not to mention the interaction i had with Christian on both accounts were awful. Im not sure how someone like that is in a position like that. Wow. I Will never return to this establishment. read more

Beware!! This place used to have a really great manager named Henry who is no longer at this facility. His replacement has a really bad attitude, especially in the morning for some reason. I took my wifes car in for it's first front brake job. After the pads were replaced and the rotors turned the brakes squeaked. I took her car back. They said that they took the brakes apart, found nothing wrong and just cleaned everything up. They still squeaked. Took them to another repair shop. They showed me three things as soon as the tires were removed. There were rotor mounting bolts missing, there was a shim that was installed incorrectly and the brake pads were all cracked in the center (probably caused by the missing hardware and mis-aligned shim). This stuff should have been obvious to anyone working at a business called 'Brakemasters'. It is also potentially dangerous. I would not even recommend this place to someone that I don't like... read more