I had an extremely disappointing experience with Dr. Nicki M. Sayani at the North Texas Center for…read moreSight in Denton. Her attitude toward patients is unacceptably rude, and she lacks the basic courtesy one would expect from a healthcare professional. Many of her patients are dealing with vision challenges due to aging or medical conditions, and the last thing we need is added stress from a doctor who is dismissive and difficult to communicate with. A visit to the eye doctor should be reassuring and professional, not frustrating and uncomfortable. I do not recommend her services to anyone--there are far better options in the area where patients are treated with the respect they deserve. Seek care elsewhere.

I found Dr. Sayani very rude and condescending .Having been referred to her by another specialist,…read moreand having a medical background myself, I am familiar with most medical terminology. However, when I used a term used by referring physician which she had also used earlier, she rudely told me there was no such thing and she didn't know where I came up with that . Needless to say, I went to another specialist to perform the needed procedure.

Eye doctor appointment today was the day they asked me for my ID at front + gave me a tablet with a…read morequestionnaire, didn't wait more than 10 min in the lobby when they called me. Once they take you back they verify your information & do the eye test & dilated my eyes they send me to take pictures after they send me to a waiting room for doctor to check the pictures taken + check my eyes or answer questions about my eyes. The Staff very professional. One lady said I looked very young which makes me feel very happy. The only thing is that in the last room I waited a long time but doctor did say thank you for your patience then took him about 10-12 min to check my eyes & ready to check out.

Dr Sharma is fantastic. he performed my cataract surgery and it turned out great…read more My poor experience is with what happened with my yearly diabetic exam. My appointment was with Dr Sharma however he could not perform it due to being on vacation. I was asked if another Dr could do it, I said yes. after paying my $183 as usual I was sent a bill for additional $110. only to find out the Dr I seen was not on my network. I fought this because I was not the one to change things, they did and now was penalized for it. I payed this and am now looking for another Dr. this wasn't right.

I went to Dr. Elieff for cataract surgery in both eyes in Dec. 2018. My experience with Dr…read more Elieff and his entire staff has been remarkable. He has his own staff that works with him in each office and the surgery center. Everyone that I have been in contact with has been extremely courteous, helpful and always has a smile on their face. This is why I have given Dr. Elieff and his staff a 5 Star rating. He has been so wonderful and my vision is phenomenal. Thank you Dr. Elieff!!!!

I had my first cataract surgery yesterday. I was dreading the experience. Surprisingly it went…read morebeautifully. Everything was well organized. I was well cared for. The staff gave me great instructions. As near as I could tell, Dr Sayani did a fine job. My postop exam went great and Dr. Sayani said everything looked good. I'm looking forward to having my other eye done. I have no fears now. I'm happy.

Do not visit this place!! It was the worst experience I've…read morehad at any clinic ever. Dr. Neda Vatanpour is terrible to her nurses, and forced extra exams on me after I refused. I chose the basic exam which resulted in verifying I have 20/20 but suffer dry eyes. She scared me into extra exams and ensured me the insurance would cover after I told her I did not want to pay out of pocket for exams I did not feel were necessary. Once i checked out, my bill was extremely high due to the extra exams she forced on me because my insurance declined to cover. She is money hungry is not looking out for the best interest of the patients or her staff. Additionally, the wait times are really bad. I was in the office for this eye appointment for over two hours.

The eye Dr side is horrible, waited in lobby over 30 mins while the techs were in a room chatting,…read morefinally when he come out the door he says let's see which one you are ?? Wth? So unprofessional not only did I try calling the over multiple time and there phone is not working. I still have to reschedule my appointment after sitting over an hr because there machine not working!! Why didn't they call ahead and let their clients know they were having issues. . no recommendated hust left me sitting around waiting for for nothing !!!

I purchased glasses in February, didn't like them, requested a refund and have not received one…read moreyet. It's impossible to get the right "manager" on the phone and even when I do, they need to follow up with someone else in order to process the refund, and it just never happens.

I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

This this ophthamalogical practice is the best I have ever experienced. I had cataract surgery on…read moreboth eyes and the results have been amazing! Dr Haq and his whole team are professional, friendly and skilled. So thankful that I have found this practice!

I went in for cataract surgery at that time I was not wearing glasses. Doctor suggested for more…read moreclarity I upgrade to the Vivity lens. First day after surgery my vision was 20/30 - was told it would only get better. The next visit the lens "moved" and my vision is actually worse. The doctor was matter of fact and stated this doesn't happen very often. Gave me a prescription for glasses, I reminded him that I was not wearing glasses before the surgery. Before the surgery, I could drive at night, now I am unable to do so.

I went to this store after an appointment that I had ordered glass and a contact training for my…read morechild. I received a text message stating my ordered items were in. However, upon arrival I wasn't notified that once the trial contact for my child arrived that I would need to make an additional appointment for training not only that but when the contacts did arrive no one at the Denton Tx University location bothered to call and set up an appointment for the training therefore I had to set the appointment up well after the contacts arrived. From there the asst manager Trey set the appointment for June 25th. I arrived at the store only to find out that although we "set an appointment" the technicians couldn't find it within the appointment book. Thus far the 2nd miscommunication amongst the staff. Trey tells the technician he set the appointment so we could be seen. My child went through the training but wasn't able to take out one of his contacts so Trey stated that the dr Ronald Barnabei would have to take the contact out. Ronald Barnabei is a nasty individual to use gloves that he touched his equipment, the office doors and who knows what else then proceeds to put his dirty gloves in my child's eye and throw away the contact. The technician stated that my child would need to contact to practice taking them in and out and reschedule another class, which is totally fine but for Ronald Barnabei to touch his equipment with the same gloves then put them in someone's eye is unsanitary, unacceptable and unprofessional. Along with him throwing out the contact that the technician said to use and when questioned his response was we'll order more as nonchalant and as dismissive as can be. When confronted about using gloves that had been contaminated Ronald and Trey had nothing to say. When I addressed this issue with Trey telling him there has been too many miscommunications between staff members he tried to twist the narrative to save face. I spent well over 600 dollars at Americas Best 2 weeks ago and paid for trial contacts only for them to hold onto them. If that's the case where's my refund? Also, Trey telling me that I would have to get another eye exam for a contact prescription, that's not needed if I already paid for the appointment and prescription. Trey then said that my child's needs to practice touching his eye (pupil) without contacts and he would be able to be better at using contacts. Per the Americas Best Website the trial contacts were suppose to be sent home for a week and then a follow up appointment should occur. I've used contacts since my early teens and have NEVER been told to just touch my eyeballs when practicing to wear contacts. In order to learn one must be able to have the product to practice with. Aside from Trey and Ronald negative customer service experience the technician was friendly and patient. I tried to give this location a chance but I can still seen why he didn't come back after several years. This is unacceptable, Trey and Ronald need customer service training and need to communicate with their employees so miscommunications don't occur. I wouldn't have ordered my glasses and contacts for myself nor ordered glasses and paid $119 for CL Exam and trial contacts for my child if I knew this would happen and be such a hassle. I either need a refund of the exam or my child's contacts prescription and the trial contacts. Do not go to this Denton Tx location avoid Ronald Barnabei and Trey if possible. It's a reason Ronald's private office/business closed in Fort Worth as he's EXTREMELY UNPROFESSIONAL along with Trey making up policies without fact checking.

Assistant Manager, Terry Burts, was possibly the least helpful manager I have ever had the…read moremisfortune of encountering. My exam was quick, I showed up early to my appointment, and then waited while the Asst. Manager spent 20 minutes trying to upscale a lady who was ordering contacts on glasses that she repeatedly said she did not want. They continually helped people who came in after us in front of us. When I said I just wanted to pay for my exam and leave, I was told that I would have to wait in the waiting room for them to call me. I was there over an hour!! I have used America's Best for years but I will NEVER BE BACK! This place is horribly mismanaged.

NOT IMPRESSED! And NO DESIRE TO EVER RETURN and would NOT RECOMMEND to my Worst Enemy!…read more HOWEVER, Nursing Staff was Wonderful, Friendly, and Concerned about this Patient! HOSPITAL DID NOT CARE AT All! LAST Involved Doctor, Issued an Order that he was concerned about possible Stent Blood Clotting that might be taking place! So he was NOT going to Release Me UNTIL he conducted ONE last Test "Just to be Sure". (Patient greatly Appreciated his Professionalism and CONCERN!) HOSPITAL MANAGEMENT, I'd give a "0"! After installing a Drug Coated Heart Stent, I was having some Negative Issues. Doctor told COMPETENT Nursing Staff that HE, due to Negative Symptoms Patient was Experiencing, that BEFORE I was to be Released, he wanted to conduct a last Test to verify I was NOT having any Blood Clotting Issues in new Stent. Had me NEEDLESSLY STAY, and PAY FOR, another 2 days! Day of Scheduled Test, later in day, 2 different CONCERNED Nurses came in and Asked if I had heard WHEN the Doctor was going to do his Test? Told them I have NOT HEARD ANYTHING! Later in day, another Nurse came in and asked the same question as the other 2. AGAIN, told her I had NO IDEA! She went to check on my Scheduled Heart Imaging and said she WILL FIND OUT and let me know! SHE NEVER RETURNED! Obviously, SOMEONE gave a "STAND DOWN ORDER" to let the Patient PASS. NEVER Told Nurses, nor PATIENT, that My Best Interest Concerns had been CANCELED! I was, and Still Am, Concerned about my Health and having even MORE Negative Issues that Appear to be related to New Heart Stent. Based on what I have read, I AM LIVING IN FEAR of having ANOTHER, Possibly FATAL, Heart Attack!!! GIVEN NO CHOICE but to Meet with a Personal Injury ATTY next week in case my Heart FAILS and for my Family to consult with!

Treated with kindness and respect, excellent care and communication . Staff went above and beyond…read moreexpectations.