I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

I went to this store after an appointment that I had ordered glass and a contact training for my…read morechild. I received a text message stating my ordered items were in. However, upon arrival I wasn't notified that once the trial contact for my child arrived that I would need to make an additional appointment for training not only that but when the contacts did arrive no one at the Denton Tx University location bothered to call and set up an appointment for the training therefore I had to set the appointment up well after the contacts arrived. From there the asst manager Trey set the appointment for June 25th. I arrived at the store only to find out that although we "set an appointment" the technicians couldn't find it within the appointment book. Thus far the 2nd miscommunication amongst the staff. Trey tells the technician he set the appointment so we could be seen. My child went through the training but wasn't able to take out one of his contacts so Trey stated that the dr Ronald Barnabei would have to take the contact out. Ronald Barnabei is a nasty individual to use gloves that he touched his equipment, the office doors and who knows what else then proceeds to put his dirty gloves in my child's eye and throw away the contact. The technician stated that my child would need to contact to practice taking them in and out and reschedule another class, which is totally fine but for Ronald Barnabei to touch his equipment with the same gloves then put them in someone's eye is unsanitary, unacceptable and unprofessional. Along with him throwing out the contact that the technician said to use and when questioned his response was we'll order more as nonchalant and as dismissive as can be. When confronted about using gloves that had been contaminated Ronald and Trey had nothing to say. When I addressed this issue with Trey telling him there has been too many miscommunications between staff members he tried to twist the narrative to save face. I spent well over 600 dollars at Americas Best 2 weeks ago and paid for trial contacts only for them to hold onto them. If that's the case where's my refund? Also, Trey telling me that I would have to get another eye exam for a contact prescription, that's not needed if I already paid for the appointment and prescription. Trey then said that my child's needs to practice touching his eye (pupil) without contacts and he would be able to be better at using contacts. Per the Americas Best Website the trial contacts were suppose to be sent home for a week and then a follow up appointment should occur. I've used contacts since my early teens and have NEVER been told to just touch my eyeballs when practicing to wear contacts. In order to learn one must be able to have the product to practice with. Aside from Trey and Ronald negative customer service experience the technician was friendly and patient. I tried to give this location a chance but I can still seen why he didn't come back after several years. This is unacceptable, Trey and Ronald need customer service training and need to communicate with their employees so miscommunications don't occur. I wouldn't have ordered my glasses and contacts for myself nor ordered glasses and paid $119 for CL Exam and trial contacts for my child if I knew this would happen and be such a hassle. I either need a refund of the exam or my child's contacts prescription and the trial contacts. Do not go to this Denton Tx location avoid Ronald Barnabei and Trey if possible. It's a reason Ronald's private office/business closed in Fort Worth as he's EXTREMELY UNPROFESSIONAL along with Trey making up policies without fact checking.

Good service, didn't try to upsell, helped me pick out frames, didn't have to wait too long. Would…read morerecommend. Chao, Giovanni, Jackie, and Landon were especially helpful

Kathy and Total Eyecare and Eyewear Gallery staff in Cross Roads have beenboth professional and…read morecourteous during the 4 years that I have been visiting them. Exams are quick and specific to meet my needs. The vast array of modern and stylish eyeglass frames from famous designers have allowed me to select the exact frame that fit my face. I have recommended Total Eyecare to friends who value eye frame consultants that help a client pick the eyewear that is best for their lifestyle.

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

I needed to order several pairs of glasses and Keisha went above and beyond to help me get the best…read moreprices and help me with the tinting I need to night drive. She was very helpful and thoughtful in her approach to service.

Service was fantastic. Lima helped me out, she was super knowledgeable and answered all of my…read morequestions. Would highly recommend Stanton. Will be getting all of my vision needs taken care of here in the future. Update : 3 weeks later. Called in the next week, they told me they lost my frames. I gave them time. Another week passes I am told my glasses are ready, when I arrived at the store I get told that my lenses went missing. Had to wait 30 minutes for someone to find my lenses. They find the lenses and begin putting them in, they strip out the screws and break the frames. I requested a full refund, they obliged. Will not be going back again.

It is BAD or way BAD!! I am taking my yearly exam from this…read moreclinic form 2023,2024 & now in 2026. They did my eye exam as same they did in past years nothing new, whereas in 2026 they charge or claim to my main health insurance company UHC instead of my eye related insurance company named MetLife. Through MetLife my yearly eye exam is covered whereas through UHC I have deductible to pay. This is a purely a mistake of their insurance coordinator to make this claim to UHC and when I notify this to insurance coordinator, she starts making all false reason to convince me to pay. One of the reasons she gives me, they did my Diabetic eye exam in 2026 and that is why they charge to my main insurance company, whereas this is the same eye exam they did in past two time NOTHING NEW and in the past, they charge the same amount to MetLife instead of UHC. I am upset/ surprise instead of admitting their mistakes they are making all false statements with unprofessional way of handling their customer or clints etc.

Awesome Dr. Extrenely personable and understanding ! He's been seeing me my whole time as a college…read morestudent and every visit has been extremely pleasant.

They got me right in when I had a scary eye problem. Their high-tech equipment made the diagnosis…read morequick and efficient.

Fast, courteous service; accurate prescriptions. Pleasant people and conveniently located.read more

I have always loved how quickly Dr. Perry gets me in for my appointments. He is compassionate and…read morevery knowledgeable.

I would definitely not recommend this place. Their staff is rude and unfriendly. Slamming their…read moreglass reception doors several times. They get appointment times wrong. They are also very bad about returning calls. There are so many other great places to go for health care, NOT this place.

Laurissa was extremely friendly and knowledgeable in helping me choose frames that looked good on…read moreme. The staff was great with informing me about the lens choices as well. My glasses took seven days to get made. I had a great experience at the Denton Target North Optical!

From the owner: We make eye care easy at Denton Target Optical, located at 2755 W. University Drive. Get quality…read moreeye care, stylish frames, and great savings. We accept major insurance plans for a hassle-free experience. Shop top brands like Ray-Ban, Coach, and Oakley, plus Target favorites like A&A and Cat & Jack. Pair frames with specialty lenses or choose top contact lens brands. Enjoy our 90-day guarantee. Schedule an eye exam today with our Independent Doctors of Optometry.

I am so pleased with my eye care. Dr Bradley spent a lot of…read moretime making sure I was fitted properly. Having been to other eye care eye wear places who are in a hurry to add on exam extras and sell products DR Bradley was so thorough and I recommend his practice. I believe he is bi-lingual. The patient before me was Hispanic and he conversed freely. 5 Stars