I came to Dr. Snooks office with an eye infection due to poison oak exposure. My eye was swollen and red. Dr. Snook was repulsed by the look of my eye and was apprehensive to touch it due to the obvious infection. He couldn't see a scratch or object in my eye, and handed me a few samples of lubricating eye drops. He said nothing about prescribing antibiotics. I left the office frustrated because I felt I needed antibiotics (eye cream and oral antibiotics) My eye continued to worsen over the next week and my vision was starting to be affected. I made another appointment, but Dr. Snook was on vacation so I saw Dr. Elias instead. While at this appointment Dr. Elias confirmed that I do have a severe eye infection. He prescribed oral antibiotics and an antibiotic eye cream. He said Dr. Snook did call in an antibiotic eye drop medication at my initial visit. What's so frustrating to me is that Dr. Snook did not mention to me that He was prescribing an antibiotic. If he did, I would have picked it up at the pharmacy and used it. At that point my eye infection was so inflamed. I have been dealing with this for five weeks now. It is taking a long time to get the infection and bruising to clear. Although Dr. Elias is very nice and professional, I'm not impressed with Dr. Snook and some of the staff.
This morning I called to confirm my follow-up appointment. (I still have a bruise on my lower eye that looks like a black eye.) I gave my appointment time and name to the employee. She said in a snippy tone of voice, "I do not need your name, I need to know which city your appointment is at!" (This group of doctors have offices in Denton, Lewisville, and Flower Mound). I answered, "Denton." When she confirmed my appointment, I asked her what her name is. She again brusquely replied, "Theresa!" I responded, "Theresa, you don't have to be so rude to me." She immediately apologized for to me. I accepted her apology.
When I arrived at the office the front desk staff notified me they can't accept our insurance as we need a doctor's referral. I told them our insurance did not require a primary care Physician's referral and if I wanted to see Dr. Elias today I would need to pay 100% out of my pocket. I asked them to call my insurance company. They did, and found out that I do not need a primary care physician's referral. They apologized for the error. read more
