Small, family owned local business that really pays attention to detail. Jeff, the owner, came out…read moreto do my a/c summer service. Was very punctual and very neat!! Took the time to really explain things to me. It's obvious that really cares about his customers. And his office staff are great to work with. Great pricing as well!! Finally, a reliable, skilled, trustworthy company to service my a/c!!!

This is our second time calling this company. Jeff was a hero again. Our thermostat stopped…read moreworking (just went blank), and I called him. He helped me troubleshoot the problem over the phone and when that didn't solve the issue, he came out to our house the same day. He was able to get us up and working by replacing a fuse. So happy with his company. I would happily recommend, and we will be calling him any time we have issues with our AC system. Thank you...

Roy wanted to replace my 5-ton air conditioning compressor with a 3-ton compressor, but then he…read moretold me that the 3-ton compressors were out of stock. So, he could not actually repair my broken air conditioning unit. I agreed with his statement that he could not repair it because I've learned not to argue with stupid people. This guy just wants to take your money. He does not know what he is doing.

Just the facts, here's our experience with Roy himself! He was 2 hours late to our first…read moreappointment and didn't call or text to communicate. We called him to ask where he was at, and only then did he tell us he was running behind. We had him scheduled for a preventative checkup that day, which he wound up doing for free. I thought it was very nice of him to do that. I would've paid him anyway, he was informative and efficient. Just wished for better communication. Less than a month after he came, our AC stopped working. This is a 2 year old machine in a brand new home. He found that all the freon is gone. If you're unfamiliar, freon doesn't get used up- it stays in the system to cool the air. So if it is gone, it means it leaked out. Kinda strange to me, since we had no problems for 2 years and then all of a sudden it's all gone? I had a friend who's tech accidently caused a freon leak during a visit and he came back to fix it for free, which makes sense to me- you break it, you buy it. So I asked Roy honestly if it was a possibility that he did something during the checkup to cause this, whether intentional or accidental didn't matter to me. I asked him if it wasn't him, what else would cause such a new system to have no freon? He said "just a leak"... which we already established so I asked "well yes but where would the leak come from out of nowhere?" In our other appointment he was more than willing to teach and explain...well not today. He immediately got defensive, said "I can see what you're insinuating, and I created my own company so I don't have to deal with people like you" and he packed up his stuff and started walking out the door. I asked him for just a simple line of communication and some knowledge as to why it would happen. He kept interrupting me and didn't give me any answers. My inquiry was of honest concern, but he took it as an attack on his character. It's understandable, but not a reason to say those things to a customer and not even be willing to come to an understanding. I told him it wasn't my intention to insinuate he did it on purpose but I was wasting my breath. He said "I'm sure you'll write a bad review but I don't care, I have way more good ones". Whether you do good work or not, it's highly inappropriate to have an attitude like that, especially as the business owner himself! Communication, humility and accountability are just as important as good work. I was willing to move forward even after all of it, so I asked him to help us get it fixed, but he refused and left. I'm sure all of the good reviews are from people who never had concerns or issues like mine, and that's fine. At the end of the day, any company should be willing to have an open line of communication with customers when they have real concerns or questions, not just when they're blindly handing over their credit card. I gave a star because our first interaction was somewhat fine, but I would never recommend him to anyone.

Jason made replacing my AC straightforward and stress-free - he quoted a fair price, had the new…read moreunit installed just over a week after my first call (unheard of in Phx during busy season), showed up on time, followed up a week later to be sure everything was running smoothly, and I'll be using him for all my future AC needs. Also loved that I could support a local small business in the process.

Jason gave us a great price on a new HVAC unit (Trane). From quote to install only took a few…read moredays, he arrived on time , replaced some bad duct work from the original build that was done 20 years ago and was actually causing bad air flow, installed the new unit, tested and cleaned up after himself. I'd recommend Hox Air to anyone who needs AC work or a new unit.

Update: I just had Cooling Specialist change out my 27 year old AC unit. They were on time and…read morecompleted the job in 3 hours! They changed out my 3.5 ton unit with a 4 ton unit and furnace. They cleaned up after themselves. I shopped around and Cooling Specialist was by far the best deal, beating everyone by several thousands of dollars! I highly recommend Cooling Specialist, they're Honest!

Had a wonderful experience when I booked online to have my AC tuned up. Booking was easy, the…read moretechnician showed up on time and was super knowledgeable. The pricing was very fair and way under what a lot of other companies were quoting me. 100% would choose them again.

I heard of these guys through a friend, and was told they do great work.They were quick and got my…read moreAC working faster than expected. Great customer service they explained everything to me in a manner I could understand they told me exactly what i needs to fix my unit,no BS and extra sales stuff

Thanks Chris for coming out very quickly to diagnose our unit and repairing it quickly. 100%…read morerecommended.

Polar Bear Heating & Air Conditioning came out a week ago and my family and I are still without AC…read morein 115 extreme heat because Polar Bear is wanting more $$ for labor then American Home Shield Warranty Company is contracted to pay. Question- why would you contract your company with a home warranty company if you don't agree with the fees. The only one that is affected is the homeowner ... My family (3 kids) and animals are the ones paying the price. Hope you sleep good in your air conditioned home!

I had around the sun heating and cooling come out for a routine maintenance. I have never had a…read morebetter experience than I did today. The technician Jeff was top notch. He was on time, extremely professional and detailed all of the things the company that put my system in had cut the corners or doing. I will definitely be having them come back and finish the job the other company claimed to have done, and will be signing up for their maintenance membership. Give this company a try, they get it!!!!

We have dealt with many A/C companies over the years. Around the Sun was very responsive, caring,…read moreand honest about the repairs that we needed. Their pricing was also very fair compared to other companies we have used in the past. I'm not the easiest customer, and I can honestly say, they were very impressive!

Called about a laundry washer spin timer malfunctioning. On the Phone they said about $119 to look…read moreat it but it should be covered by the repair cost. They knew it was A very old set. So whatever guy comes here for 2 minutes to tell me the same info I told him...cool he wants $500 more for the repair with 0 warranty?? Absolute scam I should've never agreed for you clowns to come look at it. Hope this greedy business actually shuts down that was wrong. $620 can get you a brand new washer that'll damn near rub my back and has a warranty.

If I could put negative one star I would have. This company…read morerobbed me blind. They had an air conditioner unit installed for me which has NEVER WORKED. I have had several contractors from outside companies tell me there is an issue. my unit is still under warranty and valley.Refuses to service it correctly.