Shawn with their quick lane auto center was awesome - my battery died, and I had few options on a Sunday. Even though they were very busy, and I was originally quoted a two hour wait, Shawn grabbed a cart, a battery and some tools and came right out to install battery from my parking space. My kids and wife were with me and we are now a very grateful family. This place is awesome, thanks Shawn!! read more

Don't Buy from this Dealership. Have been looking at a 2010 F-150 for three days. My wife and I went out in the rain storm last weekend. The salesman person I normally work with kept on being away from work referred me to another salesman. He also said the truck was as is. So I wanted to be sure there wasn't any major issues with the truck. So I picked up the truck took it to Beaver Toyota today 12/18/23 to have a pre-purchase inspection. I spent $155.00 for this inspection. This is what Beaver found 1. Tires weather cracked 2017 2. All fluids were discolored Brake, Power Steering and Coolant. 3. Pinion seal 4. Oil Pan leak 5. Front crank seal leak 6. Exhaust Leak 7. Backup camera lens foggy 8. Re-Charge air filter 9. Drive Belt weather cracked When I returned Frank and Bob were not there or were busy with other customers. So I got stuck with some putz of a salesman person, then they gave me some guy name James. So I did discuss my concerns about the tires it is a safety issue. They did agree to replace them. I advised James I need to discuss this with my wife. I also want to check with the insurance company. They sold the vehicle before we could get to the bank and get the money I have had other Dealers call me and asking me if I was going to buy the vehicle, however they did not care if I spent $155.00 to make it road worthy. Simply common sense would indicate that they had some one very serious about buying about "AS IS"' after spending the whole day working and spending $155.00 to make sure this was a safe vehicle I asked for a business card and I had to scan well I scanned it but didn't save it no way to reach out to James. They have lost over 12 years 7 cars to Beaver, 1 Gary Yomen, 4 car to Atlantic Dodge. Not to mention 4 cargo vans. In essence even tho it was a 11k car deal but the sale it go towards dealer allocation, part, service, accounting Department. In summary they are willing to sell unsafe vehicles and class them as "AS IS". Unless you carry 10k they want the deal done on there term. While Bozard put out the illusionary front on how they are community focused, however they are primarily concerned about a sale not customer service and selling unsafe vehicles. In addition Ford Garage is having 4 less customers as well. They are your typical car dealership all of the salesmen are like vultures don't want to let you get in the door and they follow you around. What's truly amazing is that one of my family members have known the Bozard family since they had their location downtown. One more thing I am associated with one of the leading customer service consultings firms in the country. They truly failed. Will be sending people in to evaluate them and send the results to Ford Motor Company. Don't WASTE YOUR TIME read more

Gotta love taking your vehicle to a dealership for technical issues. Car chargers not working, back wiper fluid and gps having no signal get it back only for problems to continue days later and swirl marks all in my top black part. Then waiting another week just to be seen again. When telling Colby he says. I've put 100s of cars threw the wash and never had scratches.( pretty much calling me a liar. Real nice) funny thing is EVERY vehicle dealer has ever washed my flex gm washed our old dully same problem. You'd think company making that much money would pay professional car detail company to wash cars. Unbelievable we spend SO much money on these cars and take them to be fixed just to leave with more problems..... I hand wash this car myself so believe me when I tell you it was in PERFECT condition when dropped off. read more

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I was looking for a new Explorer for my wife, and I had looked around and talked with several dealerships in Florida and Georgia. It might sound cliche, but I had a much better "vibe" when I talked to and eventually walked into Bozard Ford. The showroom is in great shape, everyone is smiling, and the dealership just felt like a nice place to be in (aside from the fact they had a brand new Ford GT in the showroom!!). I started the haggling process over the phone and emails, and I know a lot of dealerships will toss and turn over having to do the negotiating, ad just tell you to get lost. However, I was pleasantly surprised how flexible the sales team was with what I wanted. Specifixally, our salesman Seth Evans was absolutely amazing! He helped us get the perfect vehicle at the perfect price (2018 Ford Explorer XLT sport), and even spent an additional 45 minutes explaining and demonstrating all the new safety features for the Explorer! This really made my wife happy, and it made me feel good knowing that (not only was I getting a great deal) but that the Seth was so knowledgeable and courteous throughout the entire process. Seth was also very patient, very communicative, and was extremely professional! All around I would HIGHLY recommend Bozard to anyone looking for a new vehicle, and tell them to go directly to Seth Evans!! I sincerely appreciate the help bro, thanks! read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

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Best Ford experience i've ever had. Angela in service was the most attentive, communicative, and helpful service advisor i've ever had the pleasure of dealing with, and this was even my first experience at Bozard. Will definitely be taking my vehicle here for all issues (hopefully none) in the future and for routine service. Shuttle driver Bruce was also incredible, timely, and had great conversation on the ride to pick up my vehicle. Highly highly recommend Bozard for any service needs. read more

Nice friendly place too bad they did not have a truck available at the time. But they called a week after we got a truck. Oh well! the next time we are looking to buy a Ford we will come here :} read more

I have bought 2 new cars, one new truck , and one new transit vann here in the last 4 years. I initially came because my friend worked there. But Rick Garcia won me over. He's the finance manager. Straight up, no bs., and will do everything he can for you. This last deal for the f-150 was followed up by a guy named Adam that has been absolutely amazing and always went above and beyond. Definitely the best experience in buying cars read more

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The service department at Bozard Ford in St Augustine constantly puts a minimum of 25 miles on my 100k dollar truck for a typical brake job service and has put almost 50 miles during one scheduled brake service repair? They have replaced the wrong brakes, done a horrible job on the brakes and had to shave down the rotors so much based on accidenral mistakes? I was forced to pay for new rotors??? I bring it in with a full tank (always kept full) and comes out with a quarter a tank? if you put premium in your truck (I do)? That's no laughing matter. What repair shop puts 25-50 miles on your car/truck when replacing anything? Watch out when you visit this dealership! Take photos of your mileage and gas level. it is nonstop and something is seriously wrong with how they do business read more

This dealership robbed my daughter who's 20 years old and enlisted in the Navy. The car was overpriced by $2K. They made her pay $4K down and financed $7K at 17%. Pure evil!!!!!! Our daughter went through eight weeks of military boot camp, had her wisdom teeth pulled raw, no-nothin'. She serves your country. You all made her first time car purchase a grave she'll never be able to dig herself out of. She paid you $4K down, which was her entire savings and $198 a month for five years for a 2015 Ford Focus w. 100,000 miles to a 20 year old navy sailer is pure evil. read more

I personally dread the car buying experience BUT Bozard Ford made this the absolute BEST experience ever. From finding the auto I wanted to negotiation and finance, it was an awesome experience. Simple, professional and I was treated extremely well. Cannot recommend Bozard Ford enough. They truly appreciate their customer and listened to my needs. Thank you!! read more

This was our first Florida car buying experience and it was a great one! We've purchased many vehicles, and this was the easiest transaction that we've ever experienced! I'm not a very patient person and hate the car buying experience. There's usually a dog and pony show, which makes me crazy, but not at Bozard Ford. There was no bringing a manager to give you some bull line on why they can't give you what you want. That did not happen here! They presented us an offer, we countered and the deal was done. We were in and out of there in a couple of hours, wow! I'm use to having to pull up a cot to take a nap because it seems to take them so long to do everything. While we're not planning on buying another vehicle soon, we would definitely go back and recommend this dealership! read more

Best Truck purchase EVER....Nathan and everyone at this dealership were super awesome and amazing, they make you feel so welcome, I have never had a dealership take the time and worry about my best interest first. I live 40 minutes away but it was well worth the trip, I encourage if your considering a new car or truck, Bozard Ford Lincoln in St Augustine is the place you want to go. There selection is HUGE bar none, if they don't have it, you don't need it......Thanks Nat. And Bozard see you soon for my next purchase...... read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

After years of buying from Bozard I always thought that they had been fair, on prices of their vehicles and what they paid me every time I traded a vehicle in. This time around I was very disappointed! Not like it was my first time ever buying a car or truck from them! The lowest possible offer was made for my vehicle. All I asked them was to be fair! I will never go back to buy anything from them ever again. My advice is, always shop around Bozard is no longer a fair place to shop at. read more

If we could give them 10 stars, we would! They were so good to us! Our only regret was not coming here first when we needed service. We tried AutoNation at the avenues but the receptionist said they don't check rotors on Saturday and 12 Miles is too far for me to get their shuttle to work. AutoNation Orange Park said we could come on Saturday, but left me sitting in the lobby for 4.5 hours, starving, wondering what happened. My tracker showed three test drives, 69mph in a 55 mpg zone and a breakfast run to Burger King while I sat there. We reached out to Bozard for our battery and they were quick, efficient, conservative, warm, honest and friendly. They are stuck with us now! read more

Jon Dewar was very helpful in getting me information on a vehicle. He went out of his way to help me. I highly recommend him and Bozard Ford Lincoln. read more

On a holiday road trip our 2018 Ford F-150 overheated and spewed tranny fluid on the highway leaving us stranded. We were towed to Bozard Ford to have it checked out. The staff there was the best. Nathan Dippy in the service department gave us an honest accessment of what they would be able to do and a timeframe we could expect to be delayed. He coordinated with Mike the courtesy driver to get us a hotel room for the night. Mike also gave us a ride to downtown and gave us a quick tour of the area and some advice on restaurants and things to do to occupy our time. Our vehicle was ready within the timeframe as expected, washed and ready to go. Great service with smiles got us on the way to enjoy our holiday. read more

Again! Ed Roberts and his team continue to impress! Ed's knowledge is remarkable. Always gets me out of a jam and I so greatly appreciate! Like I've said I'll always be loyal to Ed and Bozard!!!!! read more

My family and I stopped in this dealership. We seriously were looking around in there for a while. My wife is wanting a new luxury SUV. Nothing for nothing, but we could have taken home any vehicle on this lot today. We came out planning to do just that. However, not a single sales person approached us. I have been going to car dealerships since I was a kid, and purchased many cars. Never had this happen, especially on a Saturday. We will likely find another dealer. read more

Great customer service across the board- sales, finance and service! Family owned dealership!

I filled out an online inquiry about a vehicle I saw over the weekend. A rep by the name of Andy Harris reached out via email and I called back to set up a test drive. When I set up the appointment I told him I was on a tight schedule and did not have time to waste. He confirmed that he understood. I called him back and told him I'm in route, he confirmed it was still a good time to meet. I arrived right on time to the dealership and Andy was no where to be found, once they found him he walked up I introduced myself and the first thing he said was "how do I plan on paying for the truck?" As a former car salesman and based on his actions I took that as a qualifying question to see ifbi could afford the vehicle. A question I don't even get asked first at higher end dealerships. I answered his question because I didn't have time to waste. He then searched for the key to the truck and then had to walk to the other side of the lot to get the truck. Now I'm infuriated because I communicated multiple times that time is of the essence. I was going to use my credit union but after finding out the vehicle is considered a commercial vehicle due to payload I had to work with Ford financing. Through the process my questions were not adequately answered by Andy and he would send other individuals to contact me not even have the courtesy of communicating effectively with me. Long story short I ended up buying a Bentley instead which was something I truly had no interest in but had I not had such a bad experience with Andy I would have purchased from Bozard. As the old saying goes "never judge a book by its cover." read more

They said they had a vehicle we want it then when We drove there from an hour away the vehicle had been reserved before we even inquired about it just liars trying to get us to buy something else I'll never go back read more

I wish I could select 0 stars Don't waste your time or money at Bozard bought a truck there and come to find out it had structural damage they never disclosed so now I'm stuck with a vehicle that's value dropped over 50% and not much I can do as I moved across the country and I can't trade it it without taking out another loan to pay this one off read more

Please do not do business with this company as they will take your money as a "deposit" not clarifying that it's "non-refundable." Then, if you change your mind they will keep you money. Please do not give this company consideration as a lack integrity and lack of communication, create bad customer experiences. read more

I'd give 10 stars if it was an option. There to get my F150 serviced. As usual, from the second i pulled on the lot I was welcomed like an "old friend". No sitting around here. In the past, at other car dealers, I had to sit around to get my vehicle out of service. Not at Bozard!!!!! Ed Roberts and the service team run as smooth as a new car! They have my loyalty! read more

I purchased a 2020 F350 Dually .Everything went very smooth on my purchase. My salesperson was Tischler he did a good job , he even came in on Saturday his day off to deliver my new truck. It was also my day off : ) 5 star dealer Thanks read more

Buyer Beware of this place!! I Brought my truck in for routine repairs and the mechanic ended up breaking something that later caused issues. They claimed they fixed the issue at no cost to me but 1 month later I have issues with the same part they broke and "so called" repairs. I brought my truck in to a different local Ford dealership for diagnostics and repair. They informed me that it is the same issue that they broke. Interestingly I was required to pay a $107 dollar fee. I contacted Bozard but the representative on the phone told me the managers and all supervisors were too busy to accept my call. I assume this is how Bozard Ford keep themselves in business by breaking parts on your car so you have to return for more repairs. Well Bozard Ford, if I can't get a response from you regarding reimbursement for damages that your dealership caused I will just contact Ford Corporate and let the rest of ST Augustine Floirda know about the poor quality of your services. read more

This is my favorite Ford Dealership to have service performed on my vehicles. The Quick Lane service has great customer service and awesome technicians. Every inspection they perform is thorough. Recently, during an oil change, they discovered the shocks and struts were failed in my wife's Mustang and the tires were separating. I thought the car just road poorly. They got the parts they needed and replaced all the shocks and struts. The car has been TRANSFORMED! Thank you Bozard for completing a complex, unscheduled repair the SAME DAY! Highly recommend if in the North Eastern Florida area! read more

The worst. Do NOT Take your car here. I will take my car anywhere but to the Bozo's at Bozard. They have no idea what they are doing. Bozo Colby failed to turn in the proper paperwork for the insurance supplement (he forgot to put what vehicle on his paperwork) resulting in me being without a car for a week & half. My truck had no prior problems before an accident but the Bozo Colby can't figure out why it does now. He states it was before the accident. Bozo Colby it was not. Ford saw my vehicle before the accident but they have no record. I have never in my life dealt with such bad customer service. We ordered parts and get the wrong parts. Son ordered paint and gets the wrong color. read more

The worst service ever. Tried to negotiate price on a car and salesman flat out said to get the price we needed he wasnt going to do anything to car. Not clean it so it didn't smell like a cigarette or nothing. Very rude. Left and went to Jacksonville and came home with same car, lower miles and excellent condition. Dont waste your time. read more

RAVE Bozard FORD. Great service. We dropped my wifes Ford Flex and I was treated well. Ive never experienced service dept. like this one. Ive had Bmw's, GM's, Fords, Audi and been to ALOT of service departments. Well organized and treat customer with respect. Also genuinely care about work being done and being covered by Ford warranty so customer has minimal cost! Special shout to Colby Clarke, Bo Bozard, John Douglas and Ed Roberts! read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

We went there to get a first vehicle.um the experience throughout the 2 days this emotional Rollercoaster ride was full of excitement then total dismay with the first car then they had a 2nd car still not what we wanted but ok we will.give it a go..yay so they let us take the car home "drive it like it's yours" instructions so naturally we think cool we got this car for sure . right? Well that will be a big fat No on a 2nd car that they actually let us take home. Pick out a tag.transfer insurance.And even showed us how to use the features of the car..Told us our down payment was enough that we can take this car home tonight. Wrong.plus 2 days of no work from being in limbo waiting for them to call to sign the rest of the papers.I know this experience has not been even a good one at that.And we are currently not looking for a vehicle don't want to go through that again. read more

My experience with the used truck sales guy Bill H was great. I would recommend anyone looking to purchase a new or used truck to find him. Now with that being said, I did have a terrible experience with the finance guy Rick. The guy is a snake in the grass. If you buy used, do not purchase a warranty if the vehicle doesn't come with one. Don't listen to his speech on how you might need one and what could go wrong. also don't let him tell you that the warranty will go on the back end of your total price. He lies and makes money off selling people on warranties, all while taking it out of your initial down payment. moral of the story is save your money and tell them you want all the cash you bring in to go towards the principal of the truck. Also if you buy a 4x4 go and take it in the mud or have them throw it on the rack to make sure the four wheel drive works. Also take two gallons of water and pour it all over the sunroof if it has one. that way you can make sure it doesn't leak. Definitely don't count on the stealerships to honor their trucks after purchase. Hope this prevents any aggravation with someone. read more

We were on vacation when car started acting up. Found Bozard. Alex in the service dept treated us great. Brian Krull in the sales dept was incredible. Go see both of them. Had to use Enterprise, they have a counter there, they lacked personality and put five adults in a Ford Focus...how about a comparable car to my Five Hundred. Found Bozard Great! Enterprise was lacking! Michael Weiser read more

Great staff, friendly courteous and very honest. We recently purchased a truck from them and this was the easiest car purchase we ever made. Highly recommended read more

I could not be any happier when dealing with a dealer. Now grant it, I found the used truck I wanted on line, called and made an offer and they agreed with only a few hundred dollar difference. Not thousands, hundreds! I was immediately impressed with that. I dealt with Jim D. He was constantly professional and helpful. Always returned my calls when he said he would. He never tried to wheel and deal or set me up in anything I didn't want. When it came time to buy, he sent me to Matt T. He was also very efficient and knowledgable. The entire process took less than an hour. Although I already had all my financing pretty much done, it was still seamless and painless. I would most definitely recommend Bozard! read more

I purchased a used car from Bozard last month. These people are the best! The entire process was fast and painless. Trade in and finance was EASY. A day after I purchased my VW Touareg, a rear speed sensor went and cost me $450 at the VW dealer. The sales person, Bryan Wilson took charge and a week later i had a check for the full amount. Class act! Thanks Jim Luscombe Placida, FL read more

Do not sell a used car to this Dealership. We sold our 2016 Jeep on 12/3/2021 to Bozard. Was advised to wait 2-3 weeks to pick up our "equity" check. Didn't call until just before Christmas. No return phone call. Called after Christmas. No return phone call. Called after New Year. Guess what....no return phone call. Finally spoke to someone who pointed me in the right direction and guess what, left another message and no return call. I have no less than 10 calls into Bozard looking for my "equity" check. I even called my lender and they settled with Bozard on 12/14. Just left another voice message this morning and you guessed it...no return phone call. It kinda makes you wonder. Doesn't it? read more

Thanks to Jeff and the whole team at Bozard Ford. We had very specific requirements for the SUV we were looking for and Jeff did not stop until he found what we needed. The pricing and financing options were clear and up front with no surprises. We highly recommend this dealership and the team they have in place to support their customers. Since purchasing this vehicle we have been back to the service department several times for our other vehicles and they are spot on with the service as well. Thanks, T. read more

Our sales man was nice and down to earth. I purchased a used F250 king ranch and had to have it serviced three times already. I found out the hard way that the four wheel.drive didn't work while trying to pull my camper. Every time they delivered the truck back dirty after telling us they washed it leaving foot prints on the bumper. I like the dealership however am upset that I had to pay for part of my bill for two new batteries when I had my truck for two months. I feel like since I spent 40k that the issues I have had should have been changed or repaired prior to me purchasing the truck. A little dissapointed about that. I am not sure I would ever purchase from Bozard again. read more

Bozard Ford - This is my F250 pulling our fifth wheel!! - Car Dealers Near Me - St. Augustine, Florida

I bought a car through Ford Motor Credit in November and I paid it off the late December I bought a new truck the Ford F-250 and financed it. All of my payments are current I decided I wanted a truck with a few more options ...i stopped by Bozard Ford they claimed ford conditioned the sale and would call me back t....that was three days ago so I went to another Ford dealership and bought a truck Time wasting bastards. read more