I have been doing business with Mail Plus in Covington for many years now and I find them reliable,…read moreefficient, and friendly. Good people make for a good business and these are good folks. I'm very pleased to give them a 5 star rating. Will Cummings Kent WA

Girl seemed annoyed when she had to help me this AM. She mentioned to me she had been trying to…read morecount a stack of money for 20 minutes now which I equated to " thanks for interrupting me"

I don't know why this place gets low reviews and marks. I have used this service numerous times and…read morehave always been happy. The line may be longer than I like, but that's not something that I can control. Are you one of the folks that's ever had to return a package to Amazon? These folks will handle the transaction very easily for you. If your package is all set, there is no need to wait in line. Just bring it up to the counter and leave it. If you need a receipt, they will print one quickly for you. The staff here is very courteous and friendly and always great about answering questions. Plenty of parking they are directly adjacent to the Safeway store in Maple Valley.

These people have no idea how to do their jobs. I had to help the employee figure out how to enter…read morea standard address. Then was told that I could not send a letter to New York ground delivery because "its the system. Its not giving me the option but you can send it 2 day for $60." Wtf?

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

What is going on at this place???…read more I have lived in Maple Valley now for seven months. No matter where I have lived before. I have never had problems with postal deliveries. That has all changed. In a short period of time. By mail, tracking software, shows packages and mail delivered on a daily basis, but that is far from the truth. For example, I am showing that two packages were delivered earlier this week. Yes, you guessed it. They are nowhere to be found. Local media has been alerted to this and has even done a story recently. The back room of the post office is packed wall-to-wall with packages that have not yet been delivered. Good thing it's not the holiday season when people count on things they bought being delivered. SMH.

I am writing to express a concern regarding an employee at your location, Merna, whose conduct I…read morehave found to be consistently rude and unprofessional. I recently visited the post office to inquire about whether I had any mail. Due to my circumstances, I receive general delivery mail at no cost. I presented my identification at the counter, and Merna responded, "You do know general mail is not for the public." I explained my situation, but this is the second time she has made a similar comment to me, and both instances occurred in front of other customers waiting in line. I understand that there may be policies regarding general delivery mail, and I am willing to follow those policies. However, I believe they can be communicated respectfully and professionally. I found the manner in which these comments were made to be unnecessarily rude and embarrassing. This location has generally been kind and helpful, with the exception of this particular employee. I previously had a P.O. Box at this location years ago, and unfortunately, her behavior has not changed. I would appreciate it if this concern could be addressed. I am not asking for special treatment, only to be treated with the same courtesy and professionalism as other customers.

I like the people that work here they are always greeting me when I go In. They are very efficient…read morewith their work.

They have the best jams and dog treats. My husband gobbled both right up!…read more Would recommend to all

Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

For awhile new management improved service but it has reverted back to sh%t. There were two young…read morewhite boys working. Both were sitting when I entered. Neither greeted me nor stood up to help when I approached the counter. After some staring the curly haired boy with blonde hair stood up to help. I brought in a Happy Return and he asked me to put the items in a bag and put them in a bin located behind me. That is his job and these were not Amazon returns and shouldn't be placed in the same bins as Amazon Returns. I was in the store for about 10 minutes total. I processed my own actual Amazon returns, while the curly haired boy whined the entire time that he couldn't wait for his Mother to pick him up. When a white man came in the store both not only greeted him, but stood up to assist him. I am a woman of color. They did not treat me with the same respect as a white customer. These two employees exhibited racist or sex discriminatory behavior. They are probably doing other inappropriate things when there is no adult present.

I get great service from this location In Snoqualmie! This is my local store and I go here for…read moreeverything.

It's a UPS store. They ship stuff right? Why would someone bother taking the time to write a…read morereview about one of these places? Well, my wife came home from this store quietly sobbing last night because of these people! My wife is a saint and is a very young and beautiful 52, but the young woman at the UPS Store counter asked my wife "if she had her AARP card with her to get the discount". I'm sorry, but that is totally out of line! If it were up to me, this would be a zero star review, but my wife begged me not to do that because she's that nice and was afraid of hurting *their* feelings! So, five stars it is I guess, but please - do better! Women can be very sensitive about this stuff.

The only one of these stores that wasn't slammed was the Issaquah highlands location. Every other…read morelocation I've been to has long lines and insufficient staff