Horrible customer service. I wish I could give zero stars. The employee was rude the whole time and…read moreending up arguing with us before we left. Total jerk!

I ordered a phone and it was supposed to be shipped by UPS and guaranteed to be here in 2 days…read more.. It is STILL at the AT&T store and now my child's Christmas is a freakin bust... How hard is it to put a box in the hands of the UPS man... At&T is amazing but I would NEVER do business with this store... EVER... So glad I live in NC where they know how to conduct PROPER BUSINESS...

The services with the Internet and phone plans are a rip off. I have not been able to receive any…read moreof my calls for over a month. My Internet has went out several times already and I have only been in my new home for two months. I can't wait until the payouts start coming for the data breach. I'm going back to Boost mobile. I have missed job opportunities and family emergencies. But they want there monthly bill. I can't put a value on it.

I'd leave a 0 star is I could. Scheduled an appointment on line for 5 pm today. Get there and its…read moreclosed with a sign be back from lunch at 5:30.

Our third visit, and always have had great experiences at this store. Mrs D's phone screen was…read morecracked and my charger port was damaged and not always connecting. Josh presented several repair and replacement options. We were elated to hear from Josh that Mrs D's screen was not cracked and that it was simply the clear protective cover that cracked. This allowed me to upgrade from my iPhone 7 to her Xs and for her to upgrade to the 12 Pro Max. The trade in for my 7 and a better monthly plan resulted in keeping our monthly bills at the same cost. We both walked in with broken phones and each walked out with new working phones for the price of 1, both fully synced with our back up data.

I went to this store twice because I was getting overcharged. It took about an hour each time to…read moreget my bill fixed and I was told I would get a refund. The refund never showed up and they even raised my bill. Save yourself some grief and use another carrier. I would rather send smoke signals then go back to ATT.

Was just in the store and Ben was awesome. Wanted to upgrade and he explained what I could do very…read moreclearly. No hidden issues to get me to do it and then the ....... He also reviewed my account and told me there was a special and he could add 5 gb to my data. This was wonderful since I usually go over every month! So stop in and ask for Ben aka as Seth Rogan! Thanks Ben.

Worst customer service ever, made an appointment, arrived on time, the 1 associate working took…read moremore than 5 minutes to even acknowledge I arrived, he was working with someone else which is fine, but at least look up from your tablet sometime and say hi, welcome, anything. I was there to upgrade my iPhone, however this store is a 3rd party vendor and not a corporate store so they have none of the iPhones on display, I asked where they were and the guy said what do you want, I told him I wasn't sure and wanted to see the mini, the 11 and the 12, he said he can't show me anything unless I purchase it and If I want to see it maybe i should go to a corporate store. He obviously had no interest in helping me, told me he didn't see my appointment scheduled (even tho I got multiple confirmation texts that it was scheduled) understaffed and the one person working couldn't care less to try to help me. They could learn a lot from the Avon locations! Got 3 new phones the next day from Rockville road!

After 30+ years of loyalty with ATT, I'm done fighting with them…read more STRIKE 1. My phone had been paid off for a while and needed an upgrade. Was told I could get good trade of $900 on my old so my bill would only go up by $12. Sounds good, I thought. But! My phone trade in is a monthly credit of $25/month over 3 years!! So, if I want credits they pay out through 3 years of my installment payments of $12. Locked in for 3 years! Pay off early and miss the trade credits. Oh, nobody said that part out loud. I always try to pay off balances early, but penalties with ATT. STRIKE 1 STRIKE 2. When I upgraded my phone, I mentioned how my mom has issues with her cell phone and uses it primarily for reading and games. The rep then menioned that I could get a tablet for free since I got the phone. Then said I could forward her phone number to the tablet and use as phone. I thought, perfect! After a week of messing with the tablet I went back to ATT to have them set phone. That's when the other rep said it can't work as a phone. He talked about work arounds. This is for an 85 year old with a brain injury, no work arounds! STRIKE 2 STRIKE 3. Also found out after a couple billing cycles that my tablet wasn't free as rep told me. Its only $240 off the $600 which is given back in monthly credits of $6.68/month over 3 years!! Those 3 years have the remaining installment payments of $34.97/month. Again, pay off tablet early and miss out on credit. STRIKE 3 STRIKE 4. Oh, and there is a $20 service fee/month for the phone line even though the tablet cannot be used as a phone and only used within her apartment wifi. STRIKE 4 Today, I have moved our other 4 lines to a different vendor. Still trying to figure out these 2 that are hung up in 3 year contracts for the $credits. With my husband on disability due to injury this year and being financially responsible for my parents, I manage our budgets closely... no thanks to ATT Corp either.

The area AT&T Store moved into a new building in Heartland Crossing this summer, and offers a wide…read morerange of services. Located across from the Meijer Store, you can only get to it by taking the access road (Heartland Blvd) even though you can see the store from the highway (SR 67). Once there, you can find parking in front of the store with additional parking in the rear. Going inside, I was greeted right away on both of my visits. The staff person who assisted me was very knowledgeable about the different services (phone, cable, internet) and even help me understand a bit about streaming services since I am not the most tech savvy guy. I will say that there is a bit of disconnect between the information the store personnel have and that of the customer service people for AT&T. Both the Manager and the staff person told me about a discount on a premium channel but were unable to set it up for me (which required contact Customer Service). The Customer Service rep let me know that the offer cited by the store was obsolete which is a bit annoying. However, the rep found other discounts that could be offered to offset the lack of the discount I had been promised when I switched from satellite to cable. So, even though it wasn't the quickest and easiest switch over, the folks at the store did a good job (and customer service followed through). Just wish AT&T could get the store information up to speed to avoid the confusion. Side note: If you switch from the satellite (DirecTV) to U-Verse, the store can get you scheduled and signed up, but you still have to cancel the DirecTV on your own. It makes no sense when they are both AT&T companies and share the same billing and Customer Service. Seems like they ought to know that customers don't need both satellite and land lines. Seems like they could have less customer complaints if they did. Review #2937

Super friendly and helpful staff. Even though they didn't have what I needed, but the team members…read morewere able to provide some great information and recommendations. Note: I was looking for the Apple 16ProMax within just a week or two if launch so it wasn't a complete surprise.

At&t is worst service I've ever experienced. Way to expensive not worth it. Only been with them for…read morenot even 4 months and already having to pay over $1,000 for my service.

What a joke of a place!! U have ppl that "work" here and are goofing around! No actual help! This…read moreplace has a stupid wait time for the amount of ppl that are "working" there is a particular fat dude with glasses that literally has his headphones on at all times, is on his phone n not doing anything but look at u like he's stupid! And to top everything off they are no help at all!! Why have a store with clowns if they are supposed to be there to help!

My name is Nelly and I only speak Spanish. Today a wonderful young man named Marvin helped me with…read morenot only my plan issues but also understanding my phone. Great person, and worker :).

I have had more problems with AT&T in my lifetime that I care to discuss. There are too many to…read moreeven start. It is more fun to talk about the shining lights in the darkness of AT&T land. There are two people that are affiliated with AT&T and can help when you stumble in the AT&T craziness. They are Lauren and Kaylee. Kaylee is the manager at this store. Lauren used to work at this store as well. I was so sad and worried when they said she moved to a store in Greenwood. Now I am happy because I have two locations that can be trusted. Anyway, let me get back to the point. I have recently discovered that in order to call Kaylee's store, I have to go through AT&T land. I used to be able to call the store directly. Now when I call, I have to make the right number choice to get to her store. If I make a mistake and press the wrong choice, I end up in North Carolina where a gentleman that seems to be kind and polite will be happy to transfer me to her store. All of this takes precious time. Of course, I mentioned this to Kaylee. It is amazing how she can solve all things AT&T! One time I was talking to someone in AT&T land because I had a new phone, but my friends had to use smoke signals to communicate with me because this new phone could do everything except make calls, receive calls, take voicemail messages receive texts, or even send texts. That was kind of what I wanted the phone to do. The guy on the phone couldn't understand this. As I was talking to him, I pulled into Kaylee's store and she translated AT&T lingo for me and solved the problem! So, when I couldn't reach her directly and told her about it, she said that was a problem, so she gave me her cell phone number. Now I can call or text when I need her help! How awesome is that?

I have purchased a couple devices from this location. I've been an AT&T customer for over 15 years,…read moreso I am definitely happy with their devices and plans. The employees are very nice and helpful also. The reason for the 4 stars and not 5 is that the last two times I was in there, an upset customer came into the store. The manager (both times) brushed off the customer and did not tend to them in a way that I felt was needed. My recommendation for this place would be training on customer issues/solution. I believe this would easily make them a 5 star rating!

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.