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    AT&T Store

    1.0 (5 reviews)
    Open 9:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    1.8(4 reviews)
    5.5 mi

    Went in today and the young lady looked up my phone number and then says that I'm not on the…read moreaccount so my wife is going to have to come in. She stood there, not willing to offer any options. I asked how we can just add me as an authorized user and she said I'd have to call customer service and it would be up to 48hrs to complete. I then asked if she could look up an account that I used to have with FirstNet. She said if it's under your same number, I can't help you. I said okay and started to walk and she "Have a nice day" in a very rude manner. I nearly walked next door to Verizon to signup because of this lady. In the parking lot I called customer service, they said I can be added online and it's instant. After logging in and adding myself I went back in and asked her to check again, she was in disbelief that it would be on there already. When she confirmed that I was now on the account as an authorized user she asked for my ID so we could get started. I said no, that's all I needed now. I then went to Avon and they looked up my (closed) FirstNet account with only using my ID and fixed the issue there. Then assisted with my current family plan. Afterwards, I asked what they would advise someone to do if they found out they did not have authorized permission on their account. Answer, simple, login to your account, add user :) perfect, Avon ATT is the place. I explained to them my Camby experience, turns out a lot of customers experience the same problems with Camby and end up at Avon. Camby location is just an authorized dealer so they'll just give incorrect info and act how they want. If you really need help, go to the Avon location west of Dan Jones.

    The area AT&T Store moved into a new building in Heartland Crossing this summer, and offers a wide…read morerange of services. Located across from the Meijer Store, you can only get to it by taking the access road (Heartland Blvd) even though you can see the store from the highway (SR 67). Once there, you can find parking in front of the store with additional parking in the rear. Going inside, I was greeted right away on both of my visits. The staff person who assisted me was very knowledgeable about the different services (phone, cable, internet) and even help me understand a bit about streaming services since I am not the most tech savvy guy. I will say that there is a bit of disconnect between the information the store personnel have and that of the customer service people for AT&T. Both the Manager and the staff person told me about a discount on a premium channel but were unable to set it up for me (which required contact Customer Service). The Customer Service rep let me know that the offer cited by the store was obsolete which is a bit annoying. However, the rep found other discounts that could be offered to offset the lack of the discount I had been promised when I switched from satellite to cable. So, even though it wasn't the quickest and easiest switch over, the folks at the store did a good job (and customer service followed through). Just wish AT&T could get the store information up to speed to avoid the confusion. Side note: If you switch from the satellite (DirecTV) to U-Verse, the store can get you scheduled and signed up, but you still have to cancel the DirecTV on your own. It makes no sense when they are both AT&T companies and share the same billing and Customer Service. Seems like they ought to know that customers don't need both satellite and land lines. Seems like they could have less customer complaints if they did. Review #2937

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    AT&T Store - mobilephones - Updated May 2026

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