I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

Quick service and good prices. This is a small shop located in a small strip mall off of 267 in…read moreBrownsburg. The owner is friendly and great with communication.

I was having some issues with my iPhone XR charging port, and talked with Tony over the phone and…read morehe said they could clean it or worst case scenario replace it. 30 minutes later I was at the store, Tony cleaned the port and presto, it was fixed. Great guy to deal with, won't try to upsell you on anything you don't need and is wonderful to talk to and with. Thanks for the fix man, you rock!

good product selection, but horrible lady at the counter. no customer service skills.read more

Steve was very helpful in assisting me, over the phone in clearing my print queue on my printer;…read moreso, that I was able to continue using it to work from home. Very patient, as well. Would definitely recommend him, and will keep his name/number in my phone in case I need his services, again!

Steve has been my computer doctor for over 10 years. Steve is the most knowledgeable and…read moreexperienced in Indy! I don't know what I would do without him. I highly recommend Steve for any of your computer needs. He's the best around!

After a horrible experience at UBreakiFix I found Fix My Cell. Great service, short turn around…read moreand much better price.

Just simply the best choice. I shopped around although the this was by far the most affordable…read moreoption. The tech, David was so polite and professional. He is much more competent than anyone else I had talked to. They have consistent service for all types of devices as I have taken an array of phones there over the years. They are there for you for any broken tech (within reason of course) that you may have. It's unlucky to have your device break but it it very fortunate that someone like fix my cell is there for you without trying to completely annihilate your wallet like their competition.

Knowledgeable and quick service. I would shop here again. Good supply of accessories and parts.read more

These guys are great - Phil and Team always provide fantastic customer service, speedy execution,…read moreand are extremely knowledgeable. As a PC building hobbyist, this is where I go every time I screw something up or hit a wall when troubleshooting. They've earned my business for all future issues as well.

The services with the Internet and phone plans are a rip off. I have not been able to receive any…read moreof my calls for over a month. My Internet has went out several times already and I have only been in my new home for two months. I can't wait until the payouts start coming for the data breach. I'm going back to Boost mobile. I have missed job opportunities and family emergencies. But they want there monthly bill. I can't put a value on it.

I'd leave a 0 star is I could. Scheduled an appointment on line for 5 pm today. Get there and its…read moreclosed with a sign be back from lunch at 5:30.

After 30+ years of loyalty with ATT, I'm done fighting with them…read more STRIKE 1. My phone had been paid off for a while and needed an upgrade. Was told I could get good trade of $900 on my old so my bill would only go up by $12. Sounds good, I thought. But! My phone trade in is a monthly credit of $25/month over 3 years!! So, if I want credits they pay out through 3 years of my installment payments of $12. Locked in for 3 years! Pay off early and miss the trade credits. Oh, nobody said that part out loud. I always try to pay off balances early, but penalties with ATT. STRIKE 1 STRIKE 2. When I upgraded my phone, I mentioned how my mom has issues with her cell phone and uses it primarily for reading and games. The rep then menioned that I could get a tablet for free since I got the phone. Then said I could forward her phone number to the tablet and use as phone. I thought, perfect! After a week of messing with the tablet I went back to ATT to have them set phone. That's when the other rep said it can't work as a phone. He talked about work arounds. This is for an 85 year old with a brain injury, no work arounds! STRIKE 2 STRIKE 3. Also found out after a couple billing cycles that my tablet wasn't free as rep told me. Its only $240 off the $600 which is given back in monthly credits of $6.68/month over 3 years!! Those 3 years have the remaining installment payments of $34.97/month. Again, pay off tablet early and miss out on credit. STRIKE 3 STRIKE 4. Oh, and there is a $20 service fee/month for the phone line even though the tablet cannot be used as a phone and only used within her apartment wifi. STRIKE 4 Today, I have moved our other 4 lines to a different vendor. Still trying to figure out these 2 that are hung up in 3 year contracts for the $credits. With my husband on disability due to injury this year and being financially responsible for my parents, I manage our budgets closely... no thanks to ATT Corp either.

The area AT&T Store moved into a new building in Heartland Crossing this summer, and offers a wide…read morerange of services. Located across from the Meijer Store, you can only get to it by taking the access road (Heartland Blvd) even though you can see the store from the highway (SR 67). Once there, you can find parking in front of the store with additional parking in the rear. Going inside, I was greeted right away on both of my visits. The staff person who assisted me was very knowledgeable about the different services (phone, cable, internet) and even help me understand a bit about streaming services since I am not the most tech savvy guy. I will say that there is a bit of disconnect between the information the store personnel have and that of the customer service people for AT&T. Both the Manager and the staff person told me about a discount on a premium channel but were unable to set it up for me (which required contact Customer Service). The Customer Service rep let me know that the offer cited by the store was obsolete which is a bit annoying. However, the rep found other discounts that could be offered to offset the lack of the discount I had been promised when I switched from satellite to cable. So, even though it wasn't the quickest and easiest switch over, the folks at the store did a good job (and customer service followed through). Just wish AT&T could get the store information up to speed to avoid the confusion. Side note: If you switch from the satellite (DirecTV) to U-Verse, the store can get you scheduled and signed up, but you still have to cancel the DirecTV on your own. It makes no sense when they are both AT&T companies and share the same billing and Customer Service. Seems like they ought to know that customers don't need both satellite and land lines. Seems like they could have less customer complaints if they did. Review #2937

Would honestly give five stars if it wasn't for their customer support. The operation of the…read moreservice is great and I enjoy no contracts but dealing with their customer service is a nightmare. In particular just trying to pay your bill each month. This company should fire whoever they are using to automate their system. I have used straight talk for years and years and I would guesstimate at this point I have a month of my life tied up with trying to pay my bill each month. As there is no excuse for a company of this size to have such a flawed system with all the advances in AI technology. It is awful and the moment I find a company with a better support network that operates with no contracts I will switch at this point.

I ordered a phone 2 weeks ago. It did not show out of stock like several others. I checked on the…read morephone a week later. I was told I would get a shipment notification that very day. Nope. Waited a few more days, checked again. It will be expedited she said. Nope. Today, I'm told the phone not showing out of stock online is in fact out of stock. If I don't receive it in the time they think I should, they will cancel the order. Can I cancel the order now? My local walmart has this phone in stock. Nope. Can't cancel. Ok, Can I choose a different phone? Nope, can't alter the order at all. Can't cancel, can't choose a different phone. Just have to wait on a phone that says it is in stock but is not that I may or may not get in a month or whenever they decide to actually send or cancel the order. How can you not cancel an order that has yet to be filled with no ETA on when it even will be filled?