Brandon was very helpful with my bill and all the extras on added to my account. I came in because the new update has me confused so he helped me navigate som wood the updates as well. Customer service was incredible. Thank You Brandon! read more

Jeremiah has always been awesome every time I come in to upgrade my families phones! He is very personable and does his job well! Very grateful for this location and have always been more knowledgeable whenever I leave! Great and dedicated staff who explain things well and make sure we are taken care of! read more

Have shopped at TCC in Shelbyville often with excellent friendly service, and they have made account changes on their computers for me quickly and easily. I came to this store to meet a friend and transfer one of his phone's onto my account. The skinny guy said they may need to get a new SIM card depending on phone type, and that they can do the transfer on the computer no problem. Just let him know when my friend arrives, and he'll get it done. So when my friend arrived with the new phone for me, the big guy was available on the floor, so I asked him if he could do the transfer. He said no, dial *611 and have Verizon do it. We were the only customers in the store with 30 minutes until closing time. I then asked the big guy where the skinny guy was because the skinny guy said he could do it for us. So the big guy went to the back room area where the skinny guy was doing some work, and tried to quietly talk to him, but since me and my friend were standing by the door we could hear the big guy telling the skinny guy to say they can't transfer phones and for us to do it ourselves and to call Verizon. So the skinny guy came out and told us they couldn't transfer the phone now. I said how come 10 minutes ago you said you could do it on your computer here in the store with no problems. He kinda stuttered and said they just can't do it, and we need to call Verizon. My friend has the new Galaxy S7 Edge, and he was giving me the same phone, so we were going to buy 2 cases, and maybe a few other items. But since they thought they weren't going to get a sale, they did not want to do any type of extra work / customer service. So we went outside in my friend's truck and called Verizon and made the ESIN transfer and I got my new phone activated in about 10-15 minutes. So all went well. Probably would have only taken the store 5 minutes to do it. Not very friendly service here if they know you're not buying a new phone from them. My family has purchased several phones from the TCC in Shelbyville, and accessories, but after this incident, maybe we will follow the big guys advice and go directly to a real Verizon store for all future purchases instead of buying from their dealer chain of stores. The skinny guy was helpful and nice, but the big guy influenced him to not waste his time helping us since we're not buying a new phone there. The Cable TV salesman was also very polite and nice too. Their Galaxy S7 Edge cases are $45 at TCC, and I checked Amazon and the same cases are $14, but I'll have to wait a couple days for delivery, but hey, I saved over $30 by not buying from TCC. So maybe it was meant to be this way. I DO NOT recommend going to this location to make a purchase, because they might be nice to you then, but if you have any issues, they will tell you to call or go to an actual Verizon store, not a dealer like they are. And there are 2 actual Verizon store's near them. So take the extra 10 minute drive and buy from a place that will provide friendly customer service, after the sale. Sorry, I did not get their names, but they are slightly visible in my interior store photos posted on Yelp. This took place at 7:30pm, Thursday, April 7, 2016. read more

See all

Austin W. With Verizon on South Emerson Avenue gave me a 5 star experience! I love my Verizon!

Terrible service. Needed help with a prepaid activation and was sent away. Do not go with Verizon.

This is the only verizon I will go to they are awesome. They set me up with a tablet, phone, home phone, and a wireless internet box for $100 and my bill is only $150 for all of it. These guys will hook you up they do every time I come in. read more

Verizon Authorized Retailer, TCC - This team is awesome - Mobile Phones Near Me - Indianapolis, Indiana

Needed information on iPhone 12. Both customer service reps busy when I walked in. Waited to ask question on available colors. Larger rep with facial hair too lazy to remove himself from chair, pointed to phone section and was short in responding. Never offered additional information or asked about my personal usage preference. read more

Amazing Staff, they treat you like family. Everyone was extremely nice and helped everyone in the store within a timely manor.

I have always been impressed with the service I receive at the Verizon store on Emerson Avenue in the Beech Grove area. Yesterday, Austin F. was very helpful and friendly as he helped me re-establish mobile phone service in my truck. Thanks again Austin. read more

Horrible service. Waited 35 minutes to make a purchase only to have them help someone who had just walked in the door...for a return. They seriously have me considering going back to AT&T. Spending $750 a month with them just doesn't merit basic customer service. read more

See Lance when you go in to check out new phones. He has helped us several times over past two years. He gives you the straight talk.

TCC gets the customer taken care of! They are phone doctors. They keep us informed, protected, and secured! I wouldn't go anywhere else!

This is one of the worst Verizon stores I've been to. I've been a Verizon customer for over 20 years. I have a Note 5 and I stuck the S pen in upside down. I took it in to see what could be done, one guy was very nice and explained he really didn't know what to do. Another guy just piped up and said it can't be fixed. There's nothing you can do. Mind you I've only had the phone 5 months and it's a $700 phone. Nothing can be done?? The first guy ask about insurance and the second guy again says insurance won't cover that. WTH. I went to the Greenwood store and they told me in fact it can be fixed but not there, they have no techs to do so. He gave me a name of 2 places to take it. They got the pen out. BG just wanted to sell me a new phone. Very poor customer service. I'll never go back. This isn't the first time I've had issues at this location either. read more