Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

I went in requesting a new charging port be installed in my iPhone 11. To my surprise, the young…read moreman saved me a small fortune by informing me that a new port wasn't necessary. He could have easily sold me a new port and charged me to install it, instead, he simply gave my existing charging port a deep cleaning. This type of honesty is rare these days. He denied himself the profit's to save me money. God Bless Thank you sir. Larry Coffee

Got my iPad "fixed" a few days ago. Never coming back here ever again. The screen keeps popping out…read moreof the iPad and I have to pop it back in...not great

Normally I enjoy visiting Phone stores about as much as I like going to the bureau of motor…read morevehicles or going to the dentist. HOWEVER, I believe this little T mobile store in Beech Grove charged my mind ... I had a lot of trouble with my iPhone iCloud password and my service representative SAM went above and beyond to solve the issue. Her level of professionalism and patience is exemplary. This is definitely the store I'll be going to from now on. SAM you are the BEST ... and I had the opportunity to meet JOSH the store manager. JOSh is always thinking three thousand steps ahead to ensure everyone is receiving the best service and attention. He is also an outstanding artist ~ next time your in the store ask to see some of his art and it's always important to support your local artist. Long story short ~ we always feel like our world is over if something happens to our phones ~ and these two save lives everyday in the friendliest manner possible. Congratulations on the best store in the Universe. My guru in India always tells me "service to others is service to God" ... I love my guru and I love this store. ps thanks JOSH ~* I never thought I'd like a green phone but OMG I love it Hari Om and go visit JOSH and SAM THEY are simply THE BEST I'll include a photo of my new phone and the big blue cloud SAM helped me with and check out the new song by EMOTIONA and SWARM ~ ( synchronize ) : https://youtu.be/-ZND0WEkAB8

I really had a love for my tmobile service nd the tmoible Tuesdays.but my recent interaction with…read morecustomer service definitely changed that. Bck in April of this year a rep contacted me and lied to get me to upgrade a phone that I had just recently upgraded. When the lie was brought to my attention I contacted Tmobile right away to see how it could be corrected and they gave me the run around for months and then on Spet 19 finally told me that the only thing they were willing to do is let me return the watch and they would adjust my bill once the watch is received a returned to stock. Which was u acceptable so I told them that I will be moving my business to Verizon or maybe Ill see what kind of deal Sprint will give me to come back over there.

HORRIBLE PLACE. DO NOT GO HERE AND GET SCAMMED. Ripped us off, drove 3 hours and backed out on the…read moredeal we had through text. Shut our phone off illegally and blamed it on speaking broken English

Got a great deal on a like new Google Pixel phone. Great local phone store with a knowledgeable…read morestaff.

Great quality and value of replacing the back glass of my iPhone. At a really good price. Better…read morethan any other phone repair place in my area

The people at iRepair Indy were honest and very helpful in the diagnosis of my device. The price I…read morepaid for their service was more than fair. I highly recommend these people for your electronic needs!!

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

I came into this location today as an existing Verizon Business customer intending to BUY 1-2 new…read morephones and add additional lines to my business account. Instead, I left without purchasing anything because this was genuinely one of the worst customer service experiences I've had. Before coming in, I had spoken with Verizon Business customer service multiple times over the past couple of weeks about the plans, pricing, and deals available to my business account. When I explained what Verizon had told me, the representative immediately disputed it and essentially told me he knew better because he worked on the sales floor. He even took me over to the large display to "show me" that what I was saying wasn't correct--only to initially pull up consumer plans. He then admitted they don't deal with many business customers. Eventually, he found the business section, where the pricing actually started showing the per-line changes I had been trying to explain. But being wrong wasn't even my biggest issue. His attitude and communication were. He repeatedly fast-talked me while I was simply trying to understand exactly what I would pay each month. I asked him multiple times to slow down. I even said, "Explain it to me like I'm stupid," because I genuinely just wanted a clear breakdown of what I was purchasing and what my monthly bill would be. Instead of simply slowing down and answering my questions, he became increasingly condescending and combative, repeatedly interrupted me, and then accused ME of being combative. While I was calmly explaining that I had been nothing but kind and was simply asking questions, he interrupted me yet again. I spoke louder for the final couple words of my sentence so I could actually finish what I was saying, and he immediately told me I could leave if I was going to raise my voice. So I left. I walked into a Verizon-branded store prepared to spend money and add recurring lines to my existing Verizon Business account. I walked out because a salesperson somehow turned basic questions about pricing into an adversarial interaction. I don't expect a salesperson to know everything. I DO expect them to be willing to listen, slow down when a customer asks them to, verify information they're uncertain about, and treat someone attempting to give their company money with basic respect. I hope management reviews this interaction because this was completely unnecessary and cost the store a sale.

Thought my phone's USB port was broken but it was just dirty. 2-minute diagnosis and fix!read more

Everything! Great prices and fast service!…read more They even called to advance the date of my repair since they had received the part! Great and kind employees too

Super friendly and helpful, amazing customer service. He will make sure you are taken care of…read morebeyond expectations! Fast, and very efficient.

From the owner: We specialize in making your lives easier where we can. Whether it’s remote services to protect…read moreyour health, and keep you from having to leave the comfort and security of your home to installing the camera systems to help you feel safe being away from home.

i love coming here because of the customer service and the young ladies at the front are so sweet i…read morebought a phone for me and my son at a very affordable price i would come here again

Im not a Karen at all Im a 16 year old girl worried about my family's safety. My mother went to…read more8067 Madison Ave Indianapolis, IN 46227 United States to get her new phone set up, there was something wrong with it and no one could really figure out what to do other than go back to the store and get it done, customer service told her she could get it done for free and so she went in and got it done, well after getting it done the lady in there told her it would be $25, my mom had explained to the lady working what customer service had said and this lady started cussing out my mother. When the other lady working asked what they we're going to do about the phone (that my mother bought at a different store, not at this store) she said they were going to keep it, my mom grabbed her phone and the lady proceeded to tell my mom that she couldn't do sh*t because they had her SIM card and she started waving it around in my mothers face and so my mom grabbed it. After my mother grabbed her SIM card the lady started calling someone and screaming about how my mom "hit her" and that they needed to "pull up" now. My mom is a 5'4 ft, 115 LBS, vegan, spiritual woman, she does not have a violent bone in her body. This lady then proceeded to tell my mom that they had all of her information and then listed that she had our home address, our phone number, and HER CHILDREN'S INFORMATION, and then told her she "had people". My mother began to exit the store and they began throwing things at her like pencils and really just everything they could get their hands on. As soon as my mom got into the car and dialed 911 they started getting out of the store and locked it up, so my mom drove away and they started following her. The police said there is nothing they can do because they didn't put their hands on my mother, but I truly think these women need to AT LEAST lose their jobs. Do not go to this location.