New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

I came into this location today as an existing Verizon Business customer intending to BUY 1-2 new…read morephones and add additional lines to my business account. Instead, I left without purchasing anything because this was genuinely one of the worst customer service experiences I've had. Before coming in, I had spoken with Verizon Business customer service multiple times over the past couple of weeks about the plans, pricing, and deals available to my business account. When I explained what Verizon had told me, the representative immediately disputed it and essentially told me he knew better because he worked on the sales floor. He even took me over to the large display to "show me" that what I was saying wasn't correct--only to initially pull up consumer plans. He then admitted they don't deal with many business customers. Eventually, he found the business section, where the pricing actually started showing the per-line changes I had been trying to explain. But being wrong wasn't even my biggest issue. His attitude and communication were. He repeatedly fast-talked me while I was simply trying to understand exactly what I would pay each month. I asked him multiple times to slow down. I even said, "Explain it to me like I'm stupid," because I genuinely just wanted a clear breakdown of what I was purchasing and what my monthly bill would be. Instead of simply slowing down and answering my questions, he became increasingly condescending and combative, repeatedly interrupted me, and then accused ME of being combative. While I was calmly explaining that I had been nothing but kind and was simply asking questions, he interrupted me yet again. I spoke louder for the final couple words of my sentence so I could actually finish what I was saying, and he immediately told me I could leave if I was going to raise my voice. So I left. I walked into a Verizon-branded store prepared to spend money and add recurring lines to my existing Verizon Business account. I walked out because a salesperson somehow turned basic questions about pricing into an adversarial interaction. I don't expect a salesperson to know everything. I DO expect them to be willing to listen, slow down when a customer asks them to, verify information they're uncertain about, and treat someone attempting to give their company money with basic respect. I hope management reviews this interaction because this was completely unnecessary and cost the store a sale.

Thought my phone's USB port was broken but it was just dirty. 2-minute diagnosis and fix!read more

Everything! Great prices and fast service!…read more They even called to advance the date of my repair since they had received the part! Great and kind employees too

Our third visit, and always have had great experiences at this store. Mrs D's phone screen was…read morecracked and my charger port was damaged and not always connecting. Josh presented several repair and replacement options. We were elated to hear from Josh that Mrs D's screen was not cracked and that it was simply the clear protective cover that cracked. This allowed me to upgrade from my iPhone 7 to her Xs and for her to upgrade to the 12 Pro Max. The trade in for my 7 and a better monthly plan resulted in keeping our monthly bills at the same cost. We both walked in with broken phones and each walked out with new working phones for the price of 1, both fully synced with our back up data.

I went to this store twice because I was getting overcharged. It took about an hour each time to…read moreget my bill fixed and I was told I would get a refund. The refund never showed up and they even raised my bill. Save yourself some grief and use another carrier. I would rather send smoke signals then go back to ATT.

I had a very good experience at this particular store location when I was looking to purchase a…read morewireless Bluetooth speaker. A Verizon Solution Specialist by the name of Arlene Gonzalez assisted me. She quickly came over to assist me when I arrived at the store and was very knowledgeable about all of the wireless speaker products. Not simply trying to make a sale and rush me out of the store, she inquired about the type of location setting and purpose that I was looking to utilize a wireless speaker system for and targeted our research accordingly. Arlene was patient and enthusiastic in her explanation of what each speaker system could be used for and how to pair more than one speaker system together for an even better and richer sound experience. She again displayed that high level of patience and professionalism when informing me about the different purchasing options available to me and even connected the speaker system to my phone for me. In the future whenever I need to visit the store again for any more phone or speaker systems I will ask for her by name.

We purchased flooring through Home Depot in Greenwood IN and they had their installers install it…read more After about a year, the floor is separating and peeling up and they are refusing to repair it because it's been over a year since installing it. Home Depot sent all non English speakers and we had to use Google translate to communicate when it was installed and they raised the price by over 2,000.00 over the quoted price. We will never use The Home Depot again, please see the attached pictures of the damage.

Was just in the store and Ben was awesome. Wanted to upgrade and he explained what I could do very…read moreclearly. No hidden issues to get me to do it and then the ....... He also reviewed my account and told me there was a special and he could add 5 gb to my data. This was wonderful since I usually go over every month! So stop in and ask for Ben aka as Seth Rogan! Thanks Ben.

Worst customer service ever, made an appointment, arrived on time, the 1 associate working took…read moremore than 5 minutes to even acknowledge I arrived, he was working with someone else which is fine, but at least look up from your tablet sometime and say hi, welcome, anything. I was there to upgrade my iPhone, however this store is a 3rd party vendor and not a corporate store so they have none of the iPhones on display, I asked where they were and the guy said what do you want, I told him I wasn't sure and wanted to see the mini, the 11 and the 12, he said he can't show me anything unless I purchase it and If I want to see it maybe i should go to a corporate store. He obviously had no interest in helping me, told me he didn't see my appointment scheduled (even tho I got multiple confirmation texts that it was scheduled) understaffed and the one person working couldn't care less to try to help me. They could learn a lot from the Avon locations! Got 3 new phones the next day from Rockville road!