Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

Best Buy, AT&T and others could not resuscitate my iPhone…read morestuck in an apple logo start up loop- but Dustin came to the rescue and had my phone up and running in about 5 minutes. Priceless data and photos were salvaged for $25. Thank you ishop - you are 3 for 3 on device repairs for us !

Great service from Ashton! They got us in got us out quick and easy! Helpful and answered all our…read morequestions!

I spent 2 hours trying to get resolution to an additional line and phone which I was charged for…read morebut was not ordered. I was transferred a minimum of 6 times to different agents and the bill is still not resolved. They apparently cannot figure out who should help settle this

Everything! Great prices and fast service!…read more They even called to advance the date of my repair since they had received the part! Great and kind employees too

I dropped off my ipad two weeks ago (on a Thursday) to get the screen, back camera, and new…read morebattery. They said it would be fixed that following Tuesday or Wednesda and when I went up that Wednesday it was not finished. I've called them EVERYDAY since then and they say the same thing "We JUST got the parts in and will call back at the end of the day with an update" THEY NEVER CALL BACK !!!!!! IT SHOULDNT TAKE THAT LONG !

Our third visit, and always have had great experiences at this store. Mrs D's phone screen was…read morecracked and my charger port was damaged and not always connecting. Josh presented several repair and replacement options. We were elated to hear from Josh that Mrs D's screen was not cracked and that it was simply the clear protective cover that cracked. This allowed me to upgrade from my iPhone 7 to her Xs and for her to upgrade to the 12 Pro Max. The trade in for my 7 and a better monthly plan resulted in keeping our monthly bills at the same cost. We both walked in with broken phones and each walked out with new working phones for the price of 1, both fully synced with our back up data.

I went to this store twice because I was getting overcharged. It took about an hour each time to…read moreget my bill fixed and I was told I would get a refund. The refund never showed up and they even raised my bill. Save yourself some grief and use another carrier. I would rather send smoke signals then go back to ATT.

Everyone in here appears to be on drugs. crunching their teeth and chattering. they aren't…read moreinterested in helping their paying patrons, and this was the worst experience I could have imagined. I genuinely want my time back.

If I could give this store and one of its managers "Dal" a -5, I would. She's rude and has no…read morebusiness working with the public in ANY capacity, let alone as a "manager". I've spent 40+ years in marketing, sales, and business ownership and I have put her in the Top 5 of the rudest, least customer-centric retail store employees I've ever encountered. I filled out a formal complaint with Verizon corporate. The other employees there are nothing to write home about, either. After I threatened to file a claim in small claims court, she kicked me out of the store. AVOID THIS STORE! I will drive 100 miles before ever going there again. Advice for Dal... go work in a dark factory, far away from any customers!

Was just in the store and Ben was awesome. Wanted to upgrade and he explained what I could do very…read moreclearly. No hidden issues to get me to do it and then the ....... He also reviewed my account and told me there was a special and he could add 5 gb to my data. This was wonderful since I usually go over every month! So stop in and ask for Ben aka as Seth Rogan! Thanks Ben.

Worst customer service ever, made an appointment, arrived on time, the 1 associate working took…read moremore than 5 minutes to even acknowledge I arrived, he was working with someone else which is fine, but at least look up from your tablet sometime and say hi, welcome, anything. I was there to upgrade my iPhone, however this store is a 3rd party vendor and not a corporate store so they have none of the iPhones on display, I asked where they were and the guy said what do you want, I told him I wasn't sure and wanted to see the mini, the 11 and the 12, he said he can't show me anything unless I purchase it and If I want to see it maybe i should go to a corporate store. He obviously had no interest in helping me, told me he didn't see my appointment scheduled (even tho I got multiple confirmation texts that it was scheduled) understaffed and the one person working couldn't care less to try to help me. They could learn a lot from the Avon locations! Got 3 new phones the next day from Rockville road!