Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Would honestly give five stars if it wasn't for their customer support. The operation of the…read moreservice is great and I enjoy no contracts but dealing with their customer service is a nightmare. In particular just trying to pay your bill each month. This company should fire whoever they are using to automate their system. I have used straight talk for years and years and I would guesstimate at this point I have a month of my life tied up with trying to pay my bill each month. As there is no excuse for a company of this size to have such a flawed system with all the advances in AI technology. It is awful and the moment I find a company with a better support network that operates with no contracts I will switch at this point.

I ordered a phone 2 weeks ago. It did not show out of stock like several others. I checked on the…read morephone a week later. I was told I would get a shipment notification that very day. Nope. Waited a few more days, checked again. It will be expedited she said. Nope. Today, I'm told the phone not showing out of stock online is in fact out of stock. If I don't receive it in the time they think I should, they will cancel the order. Can I cancel the order now? My local walmart has this phone in stock. Nope. Can't cancel. Ok, Can I choose a different phone? Nope, can't alter the order at all. Can't cancel, can't choose a different phone. Just have to wait on a phone that says it is in stock but is not that I may or may not get in a month or whenever they decide to actually send or cancel the order. How can you not cancel an order that has yet to be filled with no ETA on when it even will be filled?

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

I bought a new phone in Aug and traded in a phone and with the trade-in I was supposed to get $1000…read morecredit plus they had a promo that I should have received a free case.  The trade-in required a Samsung Galaxy S series phone which I did not have.  He suggested buying a cheap phone from ebay to trade in which I did.  Now there is no record of the trade in and I am out $1K plus $80 for the ebay phone.  The store clerk was supposed to order the free case when he ordered the phone, but he did not know that so I did not get the case either. The store mgr said nothing he can do about it.  the sales clerk is no longer there (naturally). This is not the first issue that I have had with this store, but it will be the last as I will never go there again. Well, I must update this. I found a receipt that was emailed to me which proved my trade-in so looks like I am good. But still, what an ordeal to go through.

Absolutely great help, transferring info from one phone to another! Great addition to customer…read moreservice!

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

This carrier network is goo if you want to have 5G cellular data. Also I got a new phone from there,read more