They get a 1 because there is not a 0 option. I have…read moreused this store on two occasions. Unfortunately on both occasions, it was just a mess. The only word I can truly use is incompetent. The employees are either poorly trained or being improperly guided by management. The first time was resolved in a month. This last time, I am going into the 3rd month and still trying to get this resolved. This is not a true Verizon store, it is just aN authorized dealer store. I will never ever use it again. Take a drive and go to a true Verizon store and deal with people that actually know what they are doing. This stores incompetence has cost us approximately 400 dollars, and approximately an accumulated 2 1/2 hours in phone time on 3 occasions. Verizon is working to get this resolved and I am sure they will and we will receive the lost money back, but the Greencastle store is just total mess and completely clueless.. A returned MiFi that they should have never even sold us because they are no longer supported by Verizon, is stiff yet to be returned and credited to my account. Go anywhere except there.. My suggestion would be Avon or Indy, Terra Haute any place in the world but the Greencastle. They genuinely have no clue and truly seem to not give a damn. AUTHORIZED DEALER. NO TO BE CONFUSED WITH A VERIZON STORE.

I love that this store is AUTHORIZED RETAIL not an actual Verizon outlet, that is what keeps me…read morecoming back! They care MORE about their customer service and experience!! the only time they couldn't help me is when Verizon wouldn't let them. Justin came in on his day off to help us out and spent over two hours in the store getting us setup what new phones. Now that is what I call excellent customer service!!!!!!

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

This carrier network is goo if you want to have 5G cellular data. Also I got a new phone from there,read more

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Terrible,service for customers ,only care about money for them ,they dump extras you don't need on…read moreyou.Go to consumer cellular,or t mobile and save ait of money and get great honest service . Verizon corporate is all about money,no customer service.they do t care .

Haven't dealt with this specific store. Either go to the Brazil or Greencastle store and have not…read morehad any real issues with them. Are fairly knowledgeable and willing to help. Is the only network that we can get reliable service from in the area.

Cricket's system is very outdated, switching from Verizon was a major pain for us. We saw online…read morethat we should be able to keep our numbers but that was not an option at all. Calculated an immediate savings for our family of five of nearly $300 a month vs Verizon however that was nearly a decade ago and times have changed. I have noticed the price differences for unlimited everything between carriers is seriously reduced. Cricket is still a decent carrier, offering good service with a top value compared to all other options. Going on 10 years with Cricket now, here is my verdict: Best wireless option for North America and doesn't dumb down to consumers or act like a snob like Verizon. Prices and coverage are fair, probably the only network with this balance. There is zero difference between what I notice currently everyday being with others on other networks. Every network has random dead spots, have yet to be with anyone on AT&T, Verizon, T-Mobile, or others that consistently keeps more coverage than I do. My sister has gone to Montreal and was glad to get great service and data at no additional costs or tweaks to our plan. The online account experience is smooth and intuitive for maintaining, tracking, and adjusting each part of our family plan. I am not happy with a five line limit. This is probably the biggest issue with Cricket. There's also no business or professional options offering faster speeds, enhanced 5G WIFI hotspots, or international coverage. I really want to see Cricket maintain its head ahead of the others in the next couple years as competition continues to evolve and bring in smarter better values options.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lafayette store today.