Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build,…read morealthough it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney.

As a contractor myself, I am always looking for great companies to refer my clients to when it…read morefalls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out.

Pool build started out good. Communication was good. Build time was good. Happy with design…read more Problem occurred after completion. Whatever stone they used for the coping WAS NOT what I was suppose to get. Pool is two years old and stone with just washing away. I ended up getting some very cheap form of limestone which is not suppose to be used for pools/water. I've had other pool companies come out to look and give me quotes, only to agree that I got ripped off. Upon talking with Backyard Lagoons about how we resolve this. He immediately back peddled and put the blame on me and said it's my problem. The other pool builders and masons I've had out, said there is no way pool coping is suppose to do that, especially after 1-2 years. I personally know 2 other customers who are having major issues with their BRAND NEW pools , that are having trouble getting fixed due to poor craftsmanship. I've asked the owner to come out and look for himself at the stone before pushing blame on me. He did not come out. He was not around when stone was delivered to make sure it was correct. Haven't heard from him since.

From the owner: Welcome to Backyard Lagoons. We specialize in designing, building, and…read moremaintaining stunning pools for your private sanctuary. Dive into perfection with us.