Bottega Veneta has been one of those aspirational brands that I will always hold near and dear to my heart. I love the leather and how every single one of their exquisitely crafted handbags (and sunglasses) always stand out from the sea of luxury brands and in a good way. To me... Bottega Veneta is more quality driven than even Chanel and Gucci... (and Fendi). Gucci and Fendi have become quite watered down in their branding and have experienced too much of the worldwide knock-off phenomenon. But Bottega Veneta somehow stands out and above the rest in such a classy way. I love Bottega Veneta. read more

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Don't bother wasting your money here. Absolutely horrible experience at Bottega Veneta. The customer service was shockingly rude, dismissive, and unprofessional. The moment I mentioned that I wanted to visit another store before making my decision, the staff's attitude completely changed. They treated me as though I couldn't afford to shop there and wasn't worth their time. For a luxury brand charging luxury prices, this level of arrogance and disrespect is unacceptable. Customers should never be judged, belittled, or made to feel unwelcome--regardless of whether they purchase something immediately. I left feeling insulted and disgusted by the entire experience. Beautiful products mean nothing when the service is this ugly. I will gladly spend my money somewhere that knows how to treat customers with basic respect. You're better off spending your money at YSL, Prada, Gucci, Versace. read more

The first store I went in this outlets is BV. I was so excited as it is my first time in a BV outlet and I have always been shopping at the boutique. However, my experience with a sales associate wasn't that great. I felt like I am not well assisted. Everyone was so nice, the security and other SA are approachable, except for the one assigned to me. At first he obviously scanned me twice from head to foot while others are smiling (I don't really mind the stare. I encountered a lot of them in other luxury boutiques) but when I ask for sizes, he is so cold, passive and he keeps on saying no to everything. I thought of asking for another SA but I want to be respectful. I also thought if I did something bad that offended him but I know I stayed calm and quiet during my stay. If he could send me out of the store, I am sure he already did. I just started shopping that day so I decided to visit other designer stores. Hours later, I think they noticed me passing back and forth at their door with a bunch of shopping bags. He came out of the store and asked me if I wanted to try the items I asked for hours ago, this time, he said they have all the sizes I requested but I politely declined his offer with a fake smile. I have decided not to shop at any BV outlets or boutiques unless it is in the usual store where I buy my stuffs. BV should be more careful in hiring people. SA like him should not be working in these kinds of boutiques if he does not have an accommodating attitude. Buyers come in this kind of places to shop expecting an ethical approach just like other shops whether it is luxury or not. What a great disappointment from BV. I hope managements pay attention to this. Clue: the SA is an Asian guy with, I am not sure if he has some skin allergies or a disease but it looks unpleasant. read more

I had a feeling that the white old doorman was very racist. Some stores usually the luxury brand they don't want you to open the door by yourself when you want to leave the store the doorman always opens it for you if they wasn't busy doing anything and I don't want to be rude I just slowly walk to the door, and he saw me. I was nicely slowed down at the door to let him know that I was going to leave, and he acted like "Yeah! That is the door, just opened up". He wasn't busy at all, just standing still with a racist feeling. read more

Emily is fantastic!!!! She made my experience better than the actual non outlet store locations. She made me feel like I am her only customer and I felt heard and catered to. Much appreciation for how much above and beyond she went for me. read more

Love the brand! Bought from this store numerous times and each and every single time ALL absolutely ALL staffs have a stick up their butt! 100% never helpful and if you don't ask them to add stuff like a simple shoe bag they won't even put it. Absolutely zero customer service!!! I'd rather shop at Loewe next door where people are attentive . read more

I don't know why sales associates put themselves on a pedestal and act all snobby -- especially at an outlet! I walked in to snoop what men's items they had and the worker was very snobby with me. I've purchased several items from the retail store but even if I didn't, we all deserve to be treated with dignity. Won't be returning. The selection was mid. read more

I guess it was wrong time with so much stress snowing upon staffs. Which may have cause not a good experience. Recently, staffs on the floor were treating customers in very nice/gentle ways. Hope customers act gentle as well and be the baller instead. read more

I have spent a lot of money at this store in the past, Came in yesterday with a cup of water in my hand, as soon as I walked in I got barked at by the door man, he said" get out" I was so shocked, started screaming at him that he can tell me to leave my drinks outside but he don't get to tell me to get out. What a guard dog read more

I stopped in on 04/14/2021. The doorman kindly held the door for me, then politely asked if I would take some hand sanitizer from the touchless dispenser. Of course, face masks are also required. I'm so glad Bottega Veneta is doing it's part to keep customers and employees safe. They had a nice selection of ready to wear, bags, shoes and a few SLGs. Many of the bags included BV's classic intrecchiato weave in a variety of styles and colors. Since this is an outlet, not a regular retail store, it's important to manage your expectations. You may not find current season offerings, but will likely find items from recent seasons ... and save some money while you're at it. I look forward to visiting again! read more

Went to the outlet store a few days back . Had a drink in my hand and once entered in was rudely told to leave the store . Not even a greeting to the store or gently / kindly told that drink were not allowed in the store . Would have gladly disposed the drink if was told that was the store policies. Instead the sales woman behaved as if I had stolen merchandise or actually damaged any merchandise . From a high end luxury Italian boutique , I would have expected better hospitality and kinder words. Love the company but that experience hard to shake off . read more

Grace was an amazing help, she tended to my every need to help me find the right handbag for my mom this Mother's Day. They have beautiful product and everyone is so helpful and nice. Amazing quality of bags and staff, I'll definitely be back. You must check it out read more

Yes!! BOTTEGA VENETA!! this is one of my favorite brands at OUTLET, every single time I come here I can found the wallets, and so far I bought at least 15 wallets from BV outlet already!! The SALEs NICK & RJ are really nice and friendly, they reallg help me a lot!! Finding wallets, sending photos, holding items, Sales event!! Omg really appreciate what they did for me!! Nothing much to say A++++++, good services!! So please ask for Nick or RJ to help you for the items you need!!!! read more

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I love Couture, hate paying retail for it. The outlets are therefore PERFECT for me. This is one of the few spaces that does not get lines out the door which I appreciate. Service is fantastic and in the back area is where the deals are at (75% off) Bottega Veneta can be a bit one sided, but for simple and elegant accents such as belts and handbags, they are perfect. The woven leather sandles are comfy but run a bit small, I have managed to score shoes for under $200, nothing else has popped out to me as a must have so far, still enjoy stopping by every time. read more

Very friendly service!!! This is the nicest and most organized store in the outlets. Everyone was very welcoming and helpful. Thank you Erin! read more

I have made a couple of purchase and the experience was quite pleasant since they were just simple transactions without involving the management. This month, I went back to purchase a wallet. The sales associate that I used to deal with was kind and nice and informed me that they were going to have a private-sale event a week later and certain items would be on discount of 30% off. She showed me 4 handbags in different colors but same style. Basically, if I'd like to buy any of them, I simply just needed to fill out a form and pay $15 for shipping. They would ship the purse that I chose to me. Very simple concept and process. After providing the required information, such as credit card, shipping address, contact phone number, I asked the store to give us some sort of the proof indicating the purchase and the amount. I was told that nothing would be given to me. It was their usual practice. I believed in the sales associate since this was not the first time I purchased merchandise from her. But it was a huge mistake. A week later, I called to the store to get an update on my purchase. Ms. May Vue who was the store manager told me the shipment already went out with signature required delivery confirmation. I asked her for the tracking information. She refused to give it to me by saying it was against their policy. I had no idea what she was talking about and when in the hell that tracking information became a top secret. After explaining to her that I probably had to contact the carrier since during the weekdays that nobody would be home to sign for the receipt of the shipment. After telling her to show me the policy that I was not informed at the time. After telling her that I paid for the shipping and I was entitled to have the tracking number. Finally, she gave me the tracking information acting like she's doing me a favor. When the package came, I was very happy. When I opened the package, I found a black wallet which I didn't buy in the package. When I checked the receipt that came with the package, not only they charged me for the black wallet but also I was overcharged for the purse. I immediately called the store and was connected to May again. I told her what happened. For the black wallet, she simply just said 'the assistant manager accidentally rang it up.' For the purse, in the beginning she denied that they ever carried a purse in that price range. After talking to her sales associate, she came back and told me 'yeah, we did have that one when you came in. We only had one and it was sold out afterwards.' And she insisted that the purse that they shipped to me was the one I wanted. Of course it became 'she says, I say.' She agreed to take the whole thing back and gave me a full refund. The nightmare didn't stop there. For the return, she said she was going to mail me an empty return box but it also required signature. I told her nobody would be home to sign for an empty return box. I told her to email me the return label like 99.99% of the merchants would do for the return in the States. Then, she sent me a photo copy of a physical shipping label. In the photo, the shipping label was not depicted in portion and both sides of the label were curling inwardly. She also said in the email 'please let me know if the carrier would be able to scan it.' I thought I was in a prank show or something similar to it. No joking. After 3 or 4 emails back and forth, she sent her assistant manager to come to pick the merchandise up. From the beginning to the end, there's no apology from her. I needed to fight and reason with her for every step. Bottega Venetta is a global luxury brand. Just because it is an outlet store, the customer service and satisfaction should also be discounted? I doubt that. I sincerely hope my experience would be just an independent incident. Just watch out when you deal with this store manager. Her mindset does not match her capacity at all. read more

One of the many stores at DESERT PREMIUM OUTLETS. The Security/"Bouncer"/Door Guy in the front was annoying, gesturing wildly like a mime. I guess they don't get paid to actually speak to people? Also I found the overall style of the clothing and bags to be very old-lady-ish... sorry. read more

I called in for a bag and the service was exceptional. She sent me pictures, told me prices and was very prompt. Very pleased with the customer service. Thank you read more

Such a well-known luggage brand, product quality some accidents, after-sales service is also very surprised. Buy a wallet, use a month, I found the edge of the open plastic, and worry about the continued use will be more serious damage, so contact the business hope that you can get help, the result because the wallet is a discount product, can not be returned, must wait 8-10 weeks, return Italian maintenance. anyway! I would like to know whether the brand image or after-sales service, discount the quality of goods because of the price discount and quality also followed the discount? No matter how the results of the maintenance, I am sure I will not buy any one item from this brand. read more

Unlike fucking Gucci at the Cabazon, I really love shopping at Bottega, corteous, warm and such a deal. They will conditioned your purchases if you asked them to. WOO HOO! read more

Yes....Its Blck Friday sale. I am so disappointed that the staff didnt seem to keep a close eye on the line thats being formed. When I began to line up were already occupied the area of Fendi and were told to to change the the direction of the line go towards Loro Piana. Suddenly there are people who began to cut from the side of Fendi. Shortly staff and security guards came out getting mad to form one single line. I find it so ironic that those waited shorter than I went in already. I have been to Gucci sale overseas and tip give numbers to your coustomers, call inorder of number. Another, limit the time of the customers spent inside the store. This is such a disappointment. Please come up with a better solution to accomodate your customers. What I found even dumber was that their staff watching the doors had the never to tell me it was not right I had called the those that were cutting in line out Really stupid move. read more

I don't know if I lucked upon an unusual day, but I arrived on a day where all the men's clothing was 60% off the outlet prices. I got a blazer, pants, and an amazing button down for $700, saving probably around 75% off retail. They even had normal people sizes! Bags appeared to be priced well, and the staff were courteous/helpful. I pieced together an outfit and when I came out of the dressing room one of the sales girls shrieked "OHMYGOD I LOVE THAT!" like she had never seen it before. I felt like I got the true Bottega experience at a fraction of the price. I just wish they gave out real Bottega garment bags, which are sturdy and beautiful. They give out plastic ones like your local dry cleaner instead. read more