I purchased a bag for my husband and he didn't like it because it's cheap materials, especially the metal buckle is very thin and slim for a Laptop bag. The salesperson didn't tell me it's the final sale and no return. We went back within 7 days and was told we can't return it. After a long unfriendly talk, finally the store manager allow us to do an exchange. But nobody would even help us with the different items. We had to spent another thousand bucks to exchange to another bag. Prada used to be a very high-end brand that provides very good quality and very good service, it's so sad to see the way they handle their business and treat their customers poorly. The quality and the service are simply not commensurate with their high prices. read more

Unfortunately, manager did not offer assistance and lacked empathy when problems were raised. I was hoping for more support from the manager, but that was not my experience. Zero rating. Worst Prada outlet. read more

Additional 10% off purchases as of 2/24/24 SA was helpful, and not pushy. Like any outlet store, merchandise is usually off season - not the current popular items. Miu Miu items also offered inside Prada location. read more

Prada - Shoe Stores Near Me - Cabazon, California

The staff are unnecessarily rude, however the staff in non outlet boutiques are polite and friendly This location could use an attitude adjustment. I don't suggest shopping there unless you are willing to g to he treated disrespectfully read more

Prada - Prada Cabazon CA - Shoe Stores Near Me - Cabazon, California

Prada Desert Hills? Girl, No. I'm from L.A. and stopped by the Prada outlet in Desert Hills on my way to Palm Springs, thought I'd do a little shopping and maybe treat myself. Big mistake. One of the sales ladies (a Mexican or Maybe an Armenian woman working there) had the nastiest attitude. I tried to speak to her, made full on eye contact and she just looked away like I was invisible. I literally had to say "excuse me" just to get acknowledged, and even then, she acted like I was bothering her for daring to ask a question. Like babe, you work at Prada, not running the place. A little customer service wouldn't hurt. I came ready to spend, but the energy? Cold, rude, and completely unnecessary. Honestly, I get better service at the gas station. Walked right out. If this is how they treat people, I'll stick to shopping in L.A. where the luxury actually comes with some respect. read more

It's too bougie to have to stand in a line just to enter a store, but Hey I don't shop to often so other people may find this to be Normal, other than that I'm not a fan of this at all, but hey it's just me. read more

Prada - Show for men - Shoe Stores Near Me - Cabazon, California

10 out of 10! I am a big big Miu Miu fan and they had soooo much! Shoes, bags, accessories, all those little mini skirts I love so much. Everything was 50/60 percent off!!! The people were nice and helpful. Chloe helped me and she was very sweet, not pushy and super helpful. read more

Ah, the Premium Outlets in Cabazon - where dreams of designer discounts come true. And when it comes to Prada, it's like a fashion frenzy takes over. People swarm the store like it's the last cappuccino at Starbucks. It's always amusing to see the lengths people will go to for a label, isn't it? But hey, who can resist a good deal on a purse that costs more than a month's rent? And let's not forget the shoes - those shiny, red-soled works of art that make you feel like a million bucks (even though they cost about that much). The best part is watching people parade around like they're on the catwalk, flaunting their new purchases like they just won the lottery. It's like a scene out of Zoolander, with everyone perfecting their Blue Steel poses. Also, this Prada location is always out of a lot of items. I find that this store lacks many of the elements that make a high end retail store .. good. read more

Prada - Great seats outside of Prada. The perfect place to sit during the day ... - Shoe Stores Near Me - Cabazon, California

Bad service and attitude from store manager. Went in on Thursday afternoon and told the associate we would be back over the weekend. Came back on Saturday morning and the price of the item we wanted had increased by 5%. Manager would not honor price quoted by the associate two days earlier. Didn't buy the item just on principle. I will never enter that store again. Manager said it was corporate policy not to honor the previously quoted price. They can keep their policies and their products. read more

115 degrees out and they want people to wait in line outside the store front in the sun. Store Security and Prada need to get over themselves. read more

the staffs are super rude, a elder hispanic lady with pony tale has serious attitude problem, she came over to me and waved her finger at me to tell me not to eat in the store like a preschool teacher educating a five year old. and then when i ask her if they have my size in other color she have nasty attitude and ask me which one when there was only two options, i told her there was only two colors and she relied me by saying " well i can't see done there" well girl then bend over and look!!! and the younger girl working at men's shoe section decided to be her ally by giving us dirty looks and purposely delay our request, when i ask her if someone is getting my size she snapped and told me to be patient because she is the only one working, but no she wasn't the only one there she just wanted to get back to me for her friend. i'm writing an email to Prada customer service, and whoever runs this shop needs to be train employees about customer services. read more

Love this location the clothing is amazing. Accessories pretty good to and handbags lots of options. I much prefer the clothing here though it's obviously a higher price point than the bags etc. I got some amazing pieces recently they oddly had very recent seasons stuff- got a great dress and sweater. I love love love their miu miu selection too always SO good usually better than the Prada clothes. GO EARLY. I was there when it opened didn't wait a minute had three kids w me zero problem! read more

The worst service. Do not buy anything until you are sure. My wife and I bought different bags and shoes. One bag I did not like, and when I tried to return it, they showed an extremely rude attitude. If I can give them zero stars, I will give them 0. read more

Great service. Great products. Will definitely come again. I had a business meeting in Palm Springs, so the Wifey asked me to swing by the store to pick up a few items for her. Great service. Friendly staff. Excellent pricing. Wifey got everything she was looking for at a fraction of the price from the regular Prada store. read more

Service sucks. Long wait to purchase the bag. And another long wait just to return the item. We had our baby on the stroller when we came for the return because who would have thought they would make us line up again. The worst part is how the customer service treat you, Somebody needs to remind them they are hourly wage. And the customers pay for their wages!!!! It's ridiculous read more

I'm really not a fan of the brand but my daughter was interested in something she seen online as I walked in I spoke and smiled and was not greeted back I didn't take it personal because maybe they encountered someone rude before me I asked could I show the guy at the counter exactly what I was looking for he stated if you don't see it we don't have it and didn't say anything else again I didn't take it personal and left would I return unfortunately no read more

Jonathan is amazing and was the reason I came to the store! Upon arrival, my daughter and I were followed around the store. I ignored the behavior initially because I understand how ignorant people are at times. One employee made it very obvious he was watching; he turned to his colleague and said, "Watch them." The colleague then approached and told me I wasn't allowed to "look at the stuff in the drawer." In fact, we had not only looked at the items we wanted to buy but also through all the drawers, and nobody said anything until the guy said "watch them" At that point, I said, "Don't profile me." The guy who claimed to be the manager said, "I don't believe they said that." Instead of apologizing, the manager made an excuse for the behavior. This exchange was unwarranted. I am a professional, not a thief; to be treated as such is unacceptable. You can't be high-end with low quality service. read more

Today 02-04-21 Prada Outlet you came through. My God Daughter was quoted a price over the phone for a pair sneakers. When she arrived to the store the sneakers were priced $60.00 over what she was quoted. My God Daughter immediately FaceTimed me so I could speak to a manager. The sneakers are a birthday gift for her. After speaking to the manager she granted the price as quoted over the phone. Thank you so much for your awesome customer service!!! read more

Prada - Shoe Stores Near Me - Cabazon, California

Service is great! Selection is amazing ! And value is so good! I love these outlets ! Omgggg and this Prada was amazing !

I received great customer service with a smile and done efficiently. They have a great selection at this location. You will not leave dissatisfied. You also cannot beat the prices. Worth a visit and hopefully a sufficient purchase that'll leave you satisfied. The leather used for their bags is definitely subpar compared to other designer bags. Worth every penny. read more

Service not that great. I called the store to see what styles they have available I'm my size. The person was rude and not helpful. I took 2h drive for nothing after I was giving the wrong info. Not happy with the service. read more

Great service by the front, back staff checking customers out could be friendlier, but overall have found some really great deals here. I was looking for a black handbag for my mom for her birthday, and found the perfect one for her with a matching wallet. I checked online and a similar purse was selling for $700 more, so basically a 30% discount here! Such a steal if you're able to find what you want here. read more

Terrible store / which sells flawed Prada products / I bought a flip flop here - which after 3 hours of wearing cut through my foot - when I brought it back to exchange for another flip flop- Same one - was rudely treated by the manager Lee Brazil/ who basically told me that he couldn't do anything about the flawed flip flop and the fact that it had a loose leather piece that was cutting through my foot and that he would not accept and exchange for the same shoe that was not flawed and cut through my skin- do not come to this store and if you do- make sure to convey to the overall manager Kim O'Connor / that this staff Lee Brazil needs to be moved to another job at another store / and not representing this high end brand read more

Prada - Damaged Prada flip flop - Shoe Stores Near Me - Cabazon, California

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This is the worst store to visit when visiting the Cabazon Outlets. First of all it's an OUTLET for Crying out loud and second the workers have NO ownership yet act like they own the store! This workers are super rude, you can stand around for 30 mins before they decide they want to notice you and when you ask them for assistance, they hesitate to even move and whisper amongst themselves as if that's not obvious. I've come in here several times in hopes that things would be different and sadly, it's all the same! Not leaving my money here, that's for sure! read more

Went in the other day to browse. Staff was so helpful and welcoming. Allowed me to try on pieces as I pleased. Prices are still a little high for the rtw, but they do have beautiful pieces in stock. Great for anyone who loves to collect the eclectic pieces from Prada and Miu Miu. Will definitely go back to pick up 2 skirts I was eyeing during the next sale season. read more

Prada doesn't stand by its quality . Bought a pair of shoes turns out they were defective . Brought them back for repair at no cost because they were defective. They told me it would take anywhere from 3-5 months for repair because they need to be shipped out . Turned out that they were repaired in house and it's my fault that the soles were coming off the shoe . They were BRAND NEW! And were sold to me like that so they charged me an additional $85. Apparently this is how Prada does business . They sell you damaged goods for you to bring back and pay an additional fee for their error. read more

Zero stars would be better. Wife bought a purse on 4/19. $1,239.00. Impulse buy and tried to return it but we were 15 days after purchasing it. Refund declined because it was one day late. Crappy store and crappy policy. Staff were not interested in my wife at all and could care less that she was out a boatload of money. read more

I've never had any bad service here but I'm disappointed with where their goods are manufactured these days. Several years ago Prada leather goods were made in Italy. I loved their nylon and saffiano leather items. I still have a black nylon messenger that I've had for almost 10 years and it looks fabulous. Now none of their items are made in Italy; most (if not all) of their items are now made in Romania or China. Ugh. Now, I know many of you are thinking, "So what? If it's made with the same materials and using the same methods, the end product should be just as good." Yes, maybe, but my issue with this is that Prada is only trying to increase their already high profit margins by using factories in China and Romania. I mean, let's face it, when you buy anything designer, you are buying into the name, there's no way around it. These bigwigs are already suckering me into buying their stuff. But when I find a Made in Romania paper tag hidden behind your infamous Prada Milano tag, I feel doubly suckered. Pros: the store is huge, a lot of the items are heavily discounted, and the staff is nice. There are always a ton of Asian tourists here; one time I came there was a line out the door. If you are a label whore and like Prada, come check this out because the deals are rather good. Unfortunately for me, I can't justify spending money on something that is made in China. If I wanted a high quality Made in China bag, I'd rather go to Coach, Dooney, or Kate Spade. At least the prices are much cheaper and there is more leather. read more

Such an embarassed shopping experience, wifey and i waited 40 mins in line in order to get in the store, once she got in, our baby girl needs diaper change that caused me went to family room for it, wifey asked me to meet her after family room, amd the awkward incident happened, security guy - Victor refused to let me in and asked me to reform back to the waiting line while wifey in the store waiting for myself n baby, i told him what if my wife needs to make a purchase and im the one gotta pay, Victor answered " show me the chat history that indicates your wife is at register otherwise get back to the line, i told him that hes being super rude and not performing any professionalism in terms of customer services" i then asked for his name, he answered" what? You trying to report me? I said YES i WILL, he acted like he wouldnt care anyways" Super bad experience, i will never recommend any of my network friends make purchase at PRADA since this is how they train the staff, Pft ! read more

CONSUMER BEWARE. This store sells PRADA" MADE IN CHINA AND TURKEY" see my photos. ( and they don't tell you and no money back on your buys. So if your naive and find out days later, your stuck with PRADA FROM CHINA. Let my experience help you be a smart consumer and not a naive buyer at this Prada store. Before I tell you what happened let me say. Prada to me has always meant " Made in Italy". Never did I believe I could be deceived by Prada..... Well, I was wrong. Here is my story. I live 30 minutes from the outlet stores. My weekend plan was Gucci and Prada for a new Handbag. Prada was my first stop. I found a Miu Miu handbag $892 on sale, retail $2,500 per Kim the store manager. Prada sandal's $300 and a beautiful Gold Prada wallet for $380. Total $1,697.76 I was informed no refunds on sale items and store credit on the shoes or wallet. I accepted and initialed the receipts. Here is where it goes South very fast. My next work day, I pull out the shoes to confirm the size. I had this gnawing feeling something was wrong. I even made the sales person confirm the size before I bought them. So, back to my work morning. As I search, my Prada shoes for the size, under the strap is stamped "MADE IN CHINA". Need I say anything more? A fast 911 call to Kim the manager and she states she must email her boss in New York. I also needed to return the purse as I could not carry the heavy leather on my shoulder ( medical issues) once all my goods were in the handbag. Anyway, she calls back, an exception is made they will take the shoes back and credit my credit card. But not the handbag. I agree. When I got home from work I thought I better check everything. Yup! My handbag for $892 was "MADE IN TURKEY" This time I was not agreeable. I called the store ASAP. My point was this... If PRADA has no shame in having their goods made in other countries, then the retailer, i.e., PRADA Cabazon should have a disclaimer sign that says... We sell PRADA MADE IN CHINA AND TURKEY. And my guess is, they don't do this because 90% of buyers if not ALL, would put their potential buys back on the shelf. PRADA made in China is also where knock off's come from. I'm a snob shopper maybe, but I also value my dollar. Get a knock from CHINA for $100 bucks not over a grand! So I called American Express and filed a dispute, that PRADA CABAZON deceived me as a consumer by with -holding where the products were made and refusing to give my credit back on my card. Wish me luck. AND BE SMART.. Search your items for the label or stamp on the leather for where it is made. BTW, my Gold wallet is stamped, MADE IN ITALY. Kim is a nice manager, but she should work for a better company, like Nordstrom. I wanted zero stars but that was not an option. See my photos... read more

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Waited four hours for the cash register to have my change for my return that was $300. The SA was very rude and condescending her name was Kimberly. I have never really liked the customer service at this outlet boutique. In my personal opinion feels they are nice to you when you are buying some thing but different when you are returning. I don't think I will be returning due to the bad customer service and poor management. By the way a lot of those items in the Prada outlets are made in China or Vietnam... read more

If you don't look a certain way they won't even acknowledge you. We had to ask for help by an employee who clearly saw us looking at shoes. We had a few questions and he seemed really bothered to answer them. We decided to leave and let the the employee at the front of the store know that the gentleman that was "helping" us was not very friendly. She then condescendingly asked if we would like to speak to the manager. Apparently the guy who was supposedly helping us was the manager!! They clearly don't pride themselves in customer service. And if your not buying 10 items or more to probably re sale they aren't interested in your business. read more

Going to have to write another review for my second visit. Lets break it down. 1) Smaller selection of shoes. The options for heels were pitiful. 2) Snarky staff. My friend and I walked in with casual clothes. My friend was dressed in a very "laid back" outfit. As I was looking at the shoes, I heard a staff member go "Who are they?", and another goes "Spring Break". First of all, who the fuck are you to ask who we are. How often do celebrities come to this outlet? Oh right basically never. So why do you even care who comes here? Second, its an outlet, so you better expect some "average" looking people like us. You are a sales associate at a Prada outlet, please give me one good reason why you are above anyone else. Now I see why there were so many poor reviews pastime. Heres a couple tips: 1) Stop gossiping and snickering along the edges of the store. 2)Get the stick out of your ass and maybe someone will grace you and the store by making a purchase with no regrets. I'm telling you guys, your staff can make or break you. Sometimes great prices just arent enough. read more

Not sure why all the bad reviews, but the entire staff was super nice and helpful today! A few associates greeted me inside at different sections of the store and knew to give me room to browse. Bought a bag and wanted to know if the dimensions of a tote organizer would fit. They brought a measuring tape out to help me and offered suggestions on similar bags in different colors on sale. The only terrible thing was the long COVID line to get in, but for safety and that good of customer service I'm ok with it! read more

Nice variety and selection. Good size store. A few helpful staff members. Pretty good deals to check out.

guy at the cashier clearly didn't know what the heck he was doing- like couldn't answer a single question in a straight manner and had to ask another employee IF THE BARCODE IS WHERE YOU SCAN!!!!? store doesn't support Canadian debit cards even though they say they do. When I tried I use another card that I rarely use (so I didn't know the balance on it) the guy felt the need to loudly announce that it had insufficient funds. little tip if you're working in a luxury store, know what you're doing and don't insult consumers maybe???? read more

I love Couture, hate paying retail for it. That being said Prada is my one of my favorite designers and most of my dresses and shoes are Prada. They just happen to fit me best (casual, but chic, not too tight, perfect for all occasions) as for the shoes, they always stand out in design and win me over in comfort. This is one of the outlet spaces that does not get lines out the door which I appreciate, service is great, the finds excellent, I don't know if its sad or healthy for my relationship that I have to drive over an hour to get here.... read more

Poor planning for a re-opening following COVID-19! How can anyone enjoy their day out? Waiting in line for hours and people just cut in lin read more

After reading all the bad reviews my expectations were low and I was prepared for bad customer service. They check temperature but got in pretty quickly. I was looking around and some what not sure what I wanted. Until Bruce asked me what I was looking for and assisted me with such pleasure and amazing customer service. He showed me every possible purse and was so charming and detailed. I must say at least my experience was 100% good! I walked out with my purse and matching wallet!!! Happy birthday to me and thank you to my hubby for getting me my bday present and pushing me to go even with the bad reviews here my experience was perfect!! Thank you Bruce for helping me so much!!! I will be back!!! read more

I made purchase last night for approximately $2,000 and I paid CASH, the next day I came back to return the items I bought, around 1:30 pm and they're telling me they don't have money to pay me back? Like what kind of a bs is that a brand name store not having the money to pay the costumer back, and they have this one doormat thinks his hulk walking around, I mean doorbell, doorman * read more