2 Stars for good oil changes. -3 stars for bad repairs. After an oil change a few months ago, I was told that there were several things that I should have repaired on my car in the future. When I asked what would be the most important, I was told that a Cylinder Misfire my car was having could lead to my car breaking down and that it should definitely be repaired soon. A few weeks later I took it in to have it diagnosed so they could figure out how to repair the issue. After their diagnosis, I received a call saying that they could fix the misfire for about $750. I wasn't sure I wanted to put that much into the car as it's older and will be replaced soon, but then Bob said he would give me a first time customer discount, since it was my first time having repairs done with them. It knocked off about $100, and I told him to go ahead, grateful for the deal. One week after getting my car back, the check engine light came back on, and with a little help from O'Reilly's, I found out that the Cylinder Misfire was back. I also noticed that I was getting noticeably worse gas mileage. I took it back in to Bob, who hung his head and chuckled when I told him that the code had been triggered. He told me to bring it in the next week and they'd look at it. The next week, they kept it for about a half hour before telling me that they couldn't figure out why it was misfiring because they couldn't get it to misfire for them. I was told to "just drive it", and that it wouldn't break down on me. After spending $650 on repairs that didn't end up repairing anything, and being coerced into agreeing to the repairs in the first place, then told afterwards to "just drive it" has left me extremely disappointed with this shop. I think the saddest thing is that when I had brought it back in to let Bob know that the check engine light had been triggered after the initial repairs, I overheard him telling a different customer that he should "just drive it", also. The group that works here can come off rude and sarcastic. When I mentioned that I was getting worse gas mileage, one of the repair men said, "Well that's nice." And that was it. My recommendation, if you just need an oil change and this shop is a convenient location, go for it. But stay far away if you need repairs. read more

In and out with oil change - I'll be back. Ambiance: It's hard to talk about ambiance with a garage - but...clean lobby - tastefully decorated with Americana car theme. They have 2 comfy chairs there. Smells like a garage though - can't get away from that. Service: Got a simple oil change - great service! I actually got the date wrong for the oil change - was a day late. They fit me in an hour later and Bob actually drove me to a nearby cafe. They didn't seem pushy about extra services, just mentioned a couple that seemed valid. Really feel like this place is run with integrity. This is definitely a place I'd recommend. read more

This is the worst experience I had while repairing my BMW for a simple oil leak. To begin with they charged me $1200 to fix oil leak. The fix didnt work from day 1. They kept delaying the fix for actual root cause. My garage floor has oil leaks all over place. Its been couple of months back n forth and they are conveniently blaming some other part for oil leaks and asking for $1100 more Never heard of $2300 for an oil leak. Either the owner/technicians dont know what they are supposed to fix or duping customers or both. Avoid this place if you love your car. read more

Bob and BWG performed some serious structural repairs on my New Beetle, and treated me fairly and with respect. They came recommended by another mechanic that doesn't do frame-work, so I felt good going in. And I wasn't disappointed. The cost was exactly as estimated and the car was ready when promised. When I got home and discovered a center-cap emblem was missing from one wheel, I called back to ask if it was still at the shop. Bob said no, that it probably fell off en route, but replaced it for free without hesitation regardless. Three months later, part of the lower grill was separating from the bumper, and BWG put it on the lift & re-attached it, no charge! In a world full of self-interested business-people looking a today's quick revenue, Bob Nelson understands long-term customer satisfaction and relationships. Like another reviewer said, "I don't want to visit any garage", but if I have to, I can't imagine going anywhere else! My fear and dread of auto repairs are gone! read more

My car died on the on-ramp to the 405 on a Friday night. Fortunately I have AAA and they arrived in :25 minutes (an early Christmas miracle!). I selected Bothell Way Garage to have my car towed simply because it was closest to my home. What a blessing! My husband and I were so impressed with BWG from start to finish, from their kindness, to their responsiveness, to their trustworthiness - we knew we were in the best hands. It's never fun to have a car break down - and, I am grateful that the silver-lining is we have found an auto shop we trust. Thank you, Mark and crew! read more

QUICK SUMMARY: Great customer service. Fair rates. Honest work without feeling pressured to get unnecessary work done. FULL REVIEW: Going to Bothell Way Garage feels like you're dropping your car off at a friend's house. Bob Nelson is so easy to work with and honest about what I need to get done and what is not a necessary expense. I always know my car is in good hands and that the work done is top quality. Their rates are fair and they offer 15% discount for first time clients too. read more

They are the best! I'm a very senior citizen and my Honda Civic was ailing so I called for an appointment. I was seen the next day and the repair was completed by the nicest mechanic I've ever met. In fact all employees at this garage are courteous, professional, knowledgeable and committed to providing an A Plus customer experience. I would recommend Bothell Way Garage without hesitation - guarantee you won't be disappoint read more

Mark and the guys were awesome and friendly! I didn't feel like I overpaid, I definitely feel like their customer service was stellar. Very convenient and easy to get to/out of considering it's on a busy street. I learned about them from Yelp and was NOT disappointed. read more

When it comes to customer service, our experience at Bothell Way Garage was first class. When my alternator stopped working just a couple of days before an important out-of-town trip, we called Bothell Way Garage and spoke to Bob, who promised to try to squeeze it in before we went out of town. We dropped off the car the same day with only slim hopes that 1) They would get a chance to look at it and 2) it would be fixable in time for our trip. Not only did Bob find the time to look at it, he stayed several hours past closing to complete the repairs. That would have been more than enough for a positive review, but we also received very fair pricing and the car has never run better. In fact, in addition to my alternator Bob was able to fix a squealing belt issue that other places had attempted and failed to correct. We are thrilled to have found a new go-to repair shop that offers such convenience and services. Thanks Bob! read more

Have been going to this shop for many years. Very friendly owner. Always have competitive prices and and never had any problems with the repairs. read more

You can't ask for a more honest mechanic. Reasonable and great at figuring out what you actually need. They helped me get a car ready for my son and I couldn't be happier. I didn't get off cheap but I know that it's completely squared away for the near future. I highly recommend them! read more

The Short: Brought my car in before they opened. The parking lot was packed with cars, but when I picked up my trusty old tin can near closing that lot was barren. These folks at Bothell Way Garage are hard workers. Even if not fully staffed, the mechanics here are going to get the job done, and be fair about it. The Long: My heater was blowing cold air, and while I had a basic idea of what the problems could be (not enough coolant, wonky thermostat) there were some fixes I did not feel comfortable with (such as checking for water leaks, or if the heater core was plugged). I was curious to see what BW Garage would say the issue was, and was relieved when they did not say "you need a new heater core" or something else horribly expensive... turned out the lever to turn the heat on/off was disconnected. Go figure, haha. The mechanic also took liberty and checked my brakes, saving me a trip to Les Schwab. I was called and informed that the brake pads and front rotors (measurements included) needed to be replaced, asked if I would like this service done, and the work was finished same day. The cost for these services was definitely reasonable, and there was a warranty (at least a year, but I don't recall the exact months for this) that would also apply to a shop they have in Port Angeles, WA. These are the second mechanics I've come across that I trust, and even if I move a little out of the way I will be returning to Bothell Way Garage. read more

I recently had my car worked on at Bothell way Garage. They did a great job, were very professional and I thought the price for the work was fantastic. Most importantly the car worked and is still working. It's great to know that I have someone I can trust in the car repair business. I am someone who knows very little about cars and I have really come to trust Jared and his team. Thanks Jared you guys rock...dan read more

A good mechanic shop is worth the weight in gold. These guys diagnosed our car quickly and kept us appraised every step of the way. We were worried some electrical issues meant we needed a new alternator, but the culprit was a wonky, mostly-dead (but not all dead) battery, which was replaced. It also turned out the other issue we had would require an expensive and involved repair (thanks, Volvo). There was no pressure to have the work done until we are ready, and we got honest advice on how to limp along until the repairs are unavoidable. Bob was fantastic beginning to end, and even gave me and the kids a lift so we wouldn't have to walk when we didn't have other transport. Earned our future business, for sure. Thanks, guys! read more

Best shop hands down! Had probably the worst situation you can imagine with my 2011 Mustang gt. Had to get a new motor, Dave did a amazing shop got the job done in less then a week and it was all perfect. Mark helped me with everything and very reasonable pricing. Some of the best customer service ever! read more

Best customer service, top-notch car service, hardworking guys. Couldn't ask for a better mechanic.

I heard about Bothell Way Garage from my manager at the time. He traveled across town from Mill Creek to get his cars serviced. When I needed help with my vehicle I thought I give them a try. Nice people, good service and fair prices. Mark takes the time to let you know what is important and what can be serviced at a later date. I'm glad I found them, too. read more

I am a 26 year old female who usually dreads any kind of car repair due to previous dishonest mechanics. Bothell Way Garage has made me enjoy the whole process. Mark is incredibly nice, straight forward, and charges a very reasonable price. I told my coworkers and family members about my car repair and the cost, they have all been converted. Highly recommend! read more

Our car broke down a few days ago and it just happened to be near this place. They have all our business and referrals from now on. They were kind, honest, integral, family owned and had great prices. Not to mention fast service! What I would give to have know about them sooner! It probably could have saved us many headaches and thousands of dollars. read more

I've been going to Bob Nelson for 15 years. It's always been a positive outcome, and I've been running older cars with high mileage for a long time. Basically Bob and his crew have helped me be safe, and thrifty, at the same time. I drive my car up from Kent (and there are 20 repair shops within 2miles of where I now live)but when you have a good mechanic team to help you, i think its very much worth sticking with them.Bob keeps records of all the work done and this has helped keep track of things over the years. Thanks Bob and the Bothell Garage crew! read more

I had a 2006 Infiniti G35 that had been sitting in my garage for a few years after I bought a truck and wanted to get it tuned up for my daughter who was turning 16. Its so hard to find a good shop without word of mouth. I looked at dealers knowing they were going to charge dealer prices and the reviews were horrible. As a result I found Bothell Way Garage online and thought the reviews were too good to be true (was actually relieved when found one that wasn't shining...can't make everyone happy). I'm so glad I found, the reviews are true! Mark did a fantastic job as car basically required a ton of normal maintenance work that I had neglected toward the tail end of me driving the car. New tires, flush all fluids, new belts, brakes, struts, windshield etc. They were quick and even brought back in to have them check a few things that were follow up items (as would expect on a 14 year old car) and the service I got was fantastic! Work like this is never "cheap", didn't shop the quote around, but was very satisfied with what I got for what I paid. I don't know if I would've gotten out of a dealer for same price, much less have a vehicle that runs as well as it does today. I trusted they did the right amount of work, pointed out a few things they could do after they got the hood open and started doing the work, but were also quick to point out not necessary for operation/safety of the vehicle and never felt pressured or like they were being dishonest about anything. Short of it is, I'm glad I found a shop that I can trust and go to with any vehicle mechanical issues. Would recommend to anyone/everyone. In full disclosure, car needs a little body work with some denting on door, and Bothell Way referred a body shop. I talked to them but that shop never called me back after they said were going to call around and price a new door. Was ok with it though as felt I had spent enough on this car at this point. :) read more

I can't say enough about Bob and his team! The day before my appointment for a headlight my brakes started grinding. I called Bob and he didn't have anything available to fix my brakes but said he would see if he could work me in, which he did the same day!!!! So grateful for the true customer care and service! Thanks Bob!! read more

First time going to Bothell Way Garage. Felt my car vibrating going freeway speeds. Called this location and Bob got me set up to take my car in the first thing in the morning. Received a call later that day to tell me my car was ready for pick up after diagnosing and fixing the problem (Tire filled with liquid from Fix-a-flat) and needed to be re balanced. I know this wasn't the biggest problem they had to solve but the service and professionalism is what I cared most about as a customer. I just moved to the Bothell area and can't be happy enough to have found Bothell Way Garage as a new home for any car troubles. read more

It was easy to get in the time I was available. They have great service and they are there to help you with all your needs and questions. The location is in a great area and easy to find. Thank you for doing my oil change! read more

We've only lived in Washington for 1 year so I did my research when I needed to bring my car in after it started acting funny. I'm so so grateful I found Bothell Way Garage. They were super friendly, quick & efficient, and absolutely fair. I hope my husband and I don't need our cars taken in for anything any time soon, but if we do we will definitely go here! Highly recommend. read more

This place was great! Took my Jeep in for a new clutch. They had it done in a day and what I was quoted is what I paid. Definitely would recommend this place. They also kept me informed during the repair and let me know how it was going. read more

These people were wonderful. Dropped by with an emergency with my car. They had it fixed and back to me the next day. Even offered to come pick me up so I wouldn't have to walk. I recommend them to anyone needing a good auto mechanic. read more

Brought my car into Bothell Way Garage for what I suspected was a problem with brakes. Bob and his team looked into the problem and diagnosed the problem properly. I am thoroughly impressed with Bob and the crew there. If you want integrity and solid work, look no further than Bothell Way Garage. read more

Bothell Way Garage is a a very trust worthy , is very competent and has great customer service. This is where we get our car fixed (myself, my husband and my son). Bothell Way Garage assess the problem and tell me in terms I understand what is wrong with the car. My son has had multiple problems with his car which was a 1986 and now has another car he bought which needs a new head gasket. My husband had to get his car repaired and instead of bringing it to Subaru we bought it to Bothell Way Garage where we trust the mechanics and the labor cost is much cheaper. Bothell Way garage fixed multiple problems (major and minor) in all our cars at a reasonable rate. They are definitely the mechanic we choose over any other with any problems with our cars. read more

Convenient, prompt, pleasant to work with, good explanations, no surprises. I'm very happy with the service.

We moved to Seattle about three years ago and quickly looked around for a mechanic as good as we had before. There were some good yelp reviews for Bothell Way Garage and it was right around the corner, so we tried it out with my lifted pickup. Maybe I just have good mechanic karma, as Bob runs a fantastic shop and now we bring all of our car maintenance to Bob and his crew. I was treated well and every single part of the bill was explained over the phone, when he there was still a sound in the steering (it's a lifted truck, it makes extra sounds), he took it back and fiddled with it until all was well. Basically, at every turn, Bob runs his business in a way that doesn't hide anything, and also leaves you certain that your car couldn't be running better than when they're done with it. read more

My car had a weird freak out moment right before a long drive so I brought it in to the shop where they inspected it and tried to get the same response I describe but everything checked out. Went in to pick it up and to my amazement there was no bill! These guys take the best car of you and have my complete trust. Customer for life! read more

Sputtering and check engine light happened yesterday. PANIC MODE. Was Sunday and everyone is closed, but called Bothell Way Garage first thing this morning, which just happened to be down the street. I called early this morning at 9, diagnosed by 1030, and repaired (new coil and spark plugs) by noon. Quick service. Friendly staff. I have never had a repair happen to fast. Easily itemized receipt. I knew exactly what I paid for. Good rates, especially on the parts. No bogus charges either. Very up front and I could not be happier. Thanks Bob and Dave. GREAT. read more

Great customer service! Brought my car in without an appointment,praying they would be able to figure out what was wrong and repair it all in one day,being my day off. They not only took the car,diagnosed the problem(s),but also repaired it right away! Found our family mechanic read more

It might be a ways to get there but these "greasers" take their skills serious. I've had my 99 toyota since I drove it off the lot with 300 miles on. It had this loud metal clank that had people stopping on the road to look. Les Schwab kept changing my breaks and told me I needed a tie rod and this and that. Finally a friend of mine:who also does his own car repair, recommended this garage. I've already passed out the cards to friends and coworkers and I'll be returning. this garage is like a little slice of "MN NICE". thank you for being honest and not ripping me off!! read more

These guys are fantastic. Highly skilled, honest, friendly. This is definitely my go-to shop.

I am upping my review to 3 stars due to Bob's follow-up, even though my initial experience wasn't the greatest. I am pretty confident these guys would have probably done a great job but just ended up choosing a different mechanic who was recommended by a family member and I trusted more as a result. read more

Great guys, great shop, excellent service! My Subaru started losing oil and I feared the worse (head gasket). I had some family issues going on and the timing of this potential vehicle disaster couldn't have been worse (is there ever a good time, though?). Not to mention my schedule for dropping off and picking up is not convenient. Bob could not have been more accommodating. Thankfully my vehicle only needed minor repair and I dodged a huge bullet. Less trustworthy mechanics could have taken advantage of the situation. Not this place. The price actually shocked me with how low it was! I'm very grateful and they have a new customer here, for sure. Thanks Bob! read more

Best repair shop experience for me in all categories- price, and service especially. Nice to feel I've got these guys on my side when it comes to keeping my vehicle(s) on the road. Eric read more

I have been looking for a reliable, friendly and reasonably priced auto shop for a long time, and it seems like I've found it. They are taking great care of my truck, and I don't feel like I am getting ripped off. Diagnosis is thorough and professionalism is high. The good reviews are accurate, as far as I can tell. Great job guys. read more