Left the Toyota dealership and never looked back. These guys are awesome and prices are great! Highly recommend.

Awesome!!!! Friendly reliable knowledgeable availability If you have a need for anything bring it here!!! read more

I took my GX into this shop for a pre-trip inspection, which cost $120. When speaking with the service tech, I pointed out several concerns I had with the vehicle. He noted them and told me I'd receive a call after the inspection was completed. Before bringing my vehicle in, I already knew there was a power steering leak--it was clearly visible. However, when the technician called to go over the inspection results, there was no mention of the leak or any of the concerns I had raised. I had to ask three separate times for them to check those issues. At that point, I had no confidence that my vehicle had been properly inspected. I told the technician there should be a leak coming from the power steering lines and asked how they could have missed something so obvious. His response was that they must have missed it. When I was told my vehicle was ready, I went in to pick it up and spoke with them in person. I was hoping for some kind of discount on the service bill, considering I had to point out an obvious issue myself, but the only response I received was, "I'll talk to my technicians about this." The cherry on top, when I opened my car door, I found a dirty rag and a screwdriver left inside. After spending thousands of dollars here, this experience was extremely disappointing. I doubt I'll be coming back. read more

Replaced both rear wheel bearing/seals and rebuilt rear brakes. Timing belt and water pump replaced

Competitive pricing and quick turn around time. Saved me $100+ when comparing to other shop's quotes. Would recommend read more

Bothell Toyota Specialists - Auto Repair Near Me - Bothell, Washington

We took our car in for front end noise. They said they couldn't find a noise and charged us a diagnostic fee of $99. When we drove home the noise was still there and we discovered a dent on the hood. This car is pristine, or was pristine and now it's damaged. We also went to a different shop who found that the lower control arm bushing was making the noise and that it's common with the Corollas. So Bothell Toyota Specialists doesn't know common issues with Toyotas? What a waste of time and money. read more

Great service less than their competitors. Quality parts are used. Busy, may have to schedule 3 weeks in advance. Highly recommend them over others. read more

Took my 2005 Lexus RX330 here for 180k service in August 2023. Only writing this review in May 2024 because it took that long to figure out what they did NOT do. In April, I took my car to a different shop to change the timing belt and found out the following: 1. Valve cover gasket needed to be replaced a long time ago, it was leaking oil all over the engine. 2. Power steering fluid was so low, there was almost no fluid in the bottle. The bottle is hidden away. They had to remove 4 plastic clips that hold the cover. 3. As part of the maintenance package, they should have advised us to take care of these two things in their report. I guess they didn't check. 4. They also lost one of the bolts that hold the air filter housing. They just put the nut back. A lot of 5 star ratings that were done a long time ago. It definitely is not a 5 star shop now. Shoddy work and pricing is not much cheaper than going to the dealer. read more

Thank you to Bothell Toyota Specialists for taking care of my RAV 4 before my road trip home. The customer service & experience from beginning to end was top notch. Tip: They don't do walk ins. Be sure to call and schedule an appointment a few days out. I called the office for a quote for new front & rear breaks along with the resurfacing of my rotors. Spoke to Hing on the phone and he mentioned the type of brakes used, brand name, and price. Very transparent & honest. I thought price for cost of labor & parts were very fair & booked an appointment a few days out. Day of repairs, I spoke to Yi at the front desk and he walked me through how long the job was going to take. He estimated ~ 4 hours / half a day. I was surprised that the tech, Gale, was able to get the job even faster. It took them no more than 2 hours max. Phenomenal! Thanks to the team for checking for other issues and topping off all fluids before I left the shop. Much appreciated! You guys have a customer for life! read more

Bothell Toyota Specialists - Needs new brakes & resurfacing of rotors - Auto Repair Near Me - Bothell, Washington

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They helped my mom who has an older 2003 camera with an oil change, tire rotation and multi point inspection. She's safe on the road now and they didn't take advantage of her lack of automotive knowledge at all. Very reasonably priced Would recommend. read more

They charged me almost a $90 diagnostic fee and couldn't pinpoint the issue. This "shop" is terrible. Their "diagnosis" felt like a shot in the dark and a potential journey down an expensive rabbit hole of who-knows-what? They literally said, "Try this. Or it could be this too." What?! I specifically asked them to road test the vehicle. They didn't road test the vehicle to accurately duplicate the issue, only running it on the lift. On the lift. Wow. If I could give lower than 1 star, I would. Waste of a "diagnosis" charge. Total rip off. Find another shop. read more

Let me start off by saying these guys have been doing me right for YEARS!!! But they did something that saved me $2600 that Toyota of Kirkland was trying to over charge for a seat motor and install.. brought my car in and paid 120 for diagnostic and they fixed the seat motor that Kirkland Toyota tried to over charge me. Times are hard right now and it's hard to find honest people. And let me tell you THIS PLACE BRINGS THAT!!!! Thank you so much hing and the crew. You guys rock! Please anyone thinking of getting work done come here to get help. read more

Bothell Toyota Specialist are the best around. They have great customer service and excellent communication. They will give you an upfront price estimate so you know close to what you will be paying right away. I had both my Lexus and Toyota pick-up services here. Both times I had my own parts and supplies so the services was for labor only. However, after dropping off my vehicle, I received a phone call advising me of an additional service/step that was required in order to complete the job. They called me promptly, provided the exact price of this additional service and went to work right away. The price of service is about 50% less than at your local Dealership and completed in less than a business day. I highly recommend and will be having my 3rd vehicle serviced here soon! read more

Something has gone wrong, at Bothell Toyota Specialists. I know Hing, and Yi, quite well. Brought them my tan Scion Box van many times. But their prices are rising, and their interest in doing repairs is falling. I asked for a full brake job, all 4 wheels, with my checkbook absolutely wide-open to replace everything, and anything, that might be needed. This means I have to rent a car and do logistics for getting a ride etc. Paid $1650.00 and I picked up my car (and another $75 to rent the loaner, and another $15 for a Lyft ride). When I picked up the car, it drove fine, for 20 minutes. Then I notice the parking-brake is mal-adjusted and I cannot pull the handle high enough to get a firm stop. THEN all of a sudden the car isn't stopping properly anymore. I thought it was the rain and wet asphalt triggered the Anti-Lock, it went kabam, kabam, kabam. But another 20 minutes and I realized the brakes are no good, and my car is not stopping properly. This would have already caused an ACCIDENT if I was in traffic. Another 5 minutes after that and the brake pedal is sinking all the way to the floor. I took the car to Hing next day. He YAWNED with indifference and said "ok. yawn, leave it". Fact is I could NOT just leave it, because I had done my car rentals and logistics YESTERDAY and was not ready to do that AGAIN. He had ZERO concern that I had just paid $1,650 and other costs, for nothing more than to be screwed over. So I said I had better drive onwards and get help somewhere else. He just said "OK". I went to the dealer, Rodland Toyota Everett, and they said "Holy Cow, that is urgent, and we will look immediately, and we don't need an appointment because this is a SAFETY ISSUE". They found that Hing's lazy mechanic had not bled the brakes. BUT they said the reason is the bleed-screw on the back of the caliper, had rusted solid. So they would need to replace 1 caliper. I said replace both calipers, dealer said OK. This will cost ANOTHER $ 900. So that is why Hing's lazy mechanic sent me away with a dangerous car, and air in the brake lines, is the caliper bleed-screw couldn't be opened. BUT I had told Hing, my checkbook was wide open and to replace anything that needs replacement. The dealer also said there are delays on Toyota parts, due to supply chain issues, so I would be in a rented Toyota 4-Runner for a total of 5 days, at $100/day. I am still in the rental on Monday. And I asked the manager could he help me on that, he said, "no sweat I will waive all your rental fees". I will never return to BTS, unless its to receive a refund. I am also horrified that Hing never asked me, if I want genuine Toyota parts? Of course I do. I don't want to pay for imitation parts, and I would have paid the extra if he had asked, which he should have. I guess Hing has all his houses, collector cars, and tropical vacations all paid for, so he doesn't care about his customers anymore. read more

I needed the HID headlights replaced in my mother's 2008 Toyota Prius. Toyota specialists replaced both HID bulbs for the going rate of $440. They did the job in less than 1 hour. I don't lnow if they removed the front bumper like YouTube says must be done? I check the headlight operation. looked good. But when I opened the hood, they had broken plastic fasteners and left the plastic parts flapping. I brought this to the mechanic's attention. He said they must have been broken when I brought the car in. No. he went and checked with the technician that did the work, came back and said that the fasteners had broken. Then he tried to hand me some snap in faste from his back office, but they were too large and did not fit the radiator plastic cover holes. He didn't want to fix the loose cover that his technician left flapping there. I went next door, 50 ft away, and found some snap-in fasteners for $6. Fixed it myself. You would have thought for $440 they would go next door for some parts to do the job RIGHT. Who knows what else was left loose. read more

I always come here to get my oil change done. I prefer to go to a place locally owned and run rather than to the toyota dealership. Service is quick and efficient and reasonably priced. You're able to sit in the office while you wait for your car. If you have other things to do, they'll give you a call when it's tim to return. Each time I've had an oil change it's taken less than an hour! read more

Just brought my Highlander here for the first time. Great service! Trustworthy team. Will be back!!

The staff was friendly, the place was clean, and they won't charge you an arm and your firstborn for excellent service. The appointment website is definitely a plus so you can plan ahead. Most shops in the area force you to call them and they schedule you some vague time frame and then make you wait for two hours. Awesome experience. If my car breaks down again (I hope not), I'll be come back here! read more

Bothell Toyota Specialists - Bothell Toyota Specialists - Auto Repair Near Me - Bothell, Washington

This is the ONLY place I will bring my car for repairs. Hing is the best and the whole crew is stellar. Even the dealership was unable to fix my car but I finally found Bothell Toyota and they fixed it when no one else could. I recommend them to everyone....finally a car repair shop that I can trust. read more

They did an oil & filter change for me. It was done in a timely manner and even did an overall safety check of tires, brakes and fluid levels. I'm from out of state visiting and needed a service to my RAV4 while here so I chose this place to do the work because the dealerships are more costly and they (BTS) are proficient at what they do. They live up to their reviews. read more

Very genuine, honest and good work. What else you need from a car mechanic. I had been to this place when my car is not starting without jumper. Walmart guy told me, don't buy the battery it is definitely alternator issue. I went Bothell Toyota Specialists store at closing time like in 2 mins. They brought the battery tester in the rain out to my car and tested it. It is battery issue, not alternator. They saved me around $300 by not spending alternator and labor charges. Thanks guys! Jai Hind! read more

Another great review for Bothell Toyota Specialists. The location is located right off of Bothell Everett Hwy, by Safeway and behind Dairy Queen. The service at this shop is fantastic. It is very clear that this shop is serious about providing quality work, great service and decent prices. Sonny was very polite, friendly and appeared to love his job. I appreciate the fact that they called me to verify I knew my CRV required synthetic oil and what the cost would be out the door. I already knew this prior to call, but really appreciate they wanted to make sure I knew what the price would be before they completed any work. The lobby is rather small and older looking, so I advise if you are waiting for your car to just go over to Dairy Queen , get a soda and enjoy free soda refills while you wait for your car to be done... All in all though a great oil change! read more

It's rare to find auto mechanics who are honest, competent and polite. Bothell Toyota Specialists are just that! I moved here from Oakland and was looking for a good mechanic. We have an older Lexus SUV and a Toyota Tercel. The dealers (both for Lexus and Toyota) are good and honest---but they charge alot. I got BTS's number from a friend who takes his cars there. These guys are great--they are extremely honest and they don't try to make you pay for things you don't need. There prices are ALWAYS better than the dealer. I started taking my cars to them for major jobs-break pads and rotars, new starter, spark plugs etc. But there prices are even better for oil changes (at least better than Jiffy Lube and those 30 minute oil change shops. Plus there is zero upsell on things. Save yourself the headache and just go with them! You won't regret it! read more

Probably the most honest and efficient shop I have ever dealt with. Complete explanations of the work to be performed, the type of parts to be used, and terrific customer service. My vehicles are always ready, on-time, and with no add-on surprise charges. If they find an additional problem, you get a call, an explanation, and a revised completion time so you don't show up needlessly. Most of my reviews are 1 or 2 stars. Not this place. They deserve a full 5 stars. read more

This Shop is the most experienced, knowledgeable, honest, reasonably priced, caring and reliable shop to bring your Toyota to. From Oil Change, Brake Service, scheduled Service to more heavy duty repairs such as bearing replacement to transmission replacement in my Prius; they've handled it all. Because of them I'm happily on the road with my 2008 Prius with over 225,000 miles and going strong. They have a Customer for life. read more

Management and technicians are second to none. fair pricing on labor and parts. I trust them to do the right thing on my tundra. I would recommend them to almost anyone with a Toyota or lexus. good job guys keep up the good work read more

Came back to have my timing belt, water pump, etc. changed out at 90k miles. One-day turnaround on the service, with highest quality work and best prices. This place is great. No more $tealership service for me. read more

Great place, honest, dependable, affordable. Always have had a wonderful experience here. Highly recommend and trust.

Awesome experience. This was my first time working with BTS and I was very impressed with their work, timeliness, level of communication, straight-forwardness, and pricing. BTS troubleshot and resolved lingering braking system and starter issues that were beyond my ability. Moving forward, I will continue to work with BTS and look forward to the next opportunity! read more

It is difficult to give any automotive repair shop a 5 star rating. But the folks at Bothell Toyota specialists deserve this commendation. I purchased a 2002 Lexus es300 for my son. And soon, the car developed a knock sensor problem. I hired a guy to do the job for me at home and he fried the engine and had to do a complete engine swap on it. Oh boy! Then the problems started unraveling after spending nearly $1500. I decided to park the car for a whole year. I got myself together financially, thinking it was going to be another arm and leg expense. Then a friend told me to give the folks at Bothell toyota specialists a try. I was skeptical at first and then I called and explained my issues. The car wasn't running, so I rowed it to them. The guys explained it perfectly well to me and pointed out exactly what the engine swap had done to my car. But added that there was hope because after getting the car started, they realized that several sensors were loose and some connections undone. However, the sensors were all new and didn't need to be replaced!!!! This is unbelievable because most shops would have charged you but use you old part and not replace them. They are very folks doing great work here in the Bothell mill creek area. These guys got my son's car running on my budget. No extra charges and nothing unexpected. As advised by them, I had to drive the car for a couple of days and then return for what we all knew was going to happen; the knock sensor problem resurfaced. They readjusted and secured it up pretty tightly. Now for the past 3 weeks, my car drives smoothly without issues! Please if you own a Toyota or Lexus, give these guys a call and you would be glad you did! read more

New driver here, getting into the works of car maintenance and such. I went to get my oil changed here and it was super fast - they called me as soon as it was done and let me know immediately about concerns they had. Only thing was that the worker seemed to get exasperated or bothered by me by virtue of being there - I didn't say much. Made me feel kind of unwelcome, but maybe I'm being sensitive. Overall, great place! read more

Have had a very good experience every time I've gone over the past year. I was tired of dealership prices and pushing things I needed to get "fixed" unnecessarily or too early. Now, my two toyotas are running great, I know I can get an oil change for half the price than the dealer or jiffy lube, while at the same time I know these guys are Toyota specialists, not just because of the name, but because they were immediately able to spot things that the dealer did not notice a day prior , like the leak I had from my water pump. Finally it's nice to go for an oil change, have them check the whole car and leave just paying for that oil change (no gimmicks, no guilt trips to change other things unnecessarily) . Now when they tell me something needs to be changed I trust them and just get it done. That's peace of mind for my car AND for my wallet! read more

I have been here numerous times, Sonny and his staff are the best in this area! One of the benefits of going here is that they allow you to bring your own parts if you so desire, few shops let you do that. Pricing is on par with shops in the area and they stand behind their work 100% I've let them do everything from oil changes to swapping a engine and changing the clutch on my 1993 Celica. They recently installed a new high performance exhaust on my 1991 MR2 also. I cannot recommend them enough, very honest, gets the job done, and reasonable prices. Here's a big thanks to Sonny and his staff. read more

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Driving to work yesterday, I pulled out to pass someone on 405 and whrrrrrrr! the clutch on the '97 T-100 let me know it was time. At 195,000 miles, I guess it had just about had enough. :) I learned about Hing, Sonny and Liu(?) through my "ace-in-my-pocket" Toyota magic man, and they came well recommended. I gave the shop a call around 8 this morning, expecting to have to wait for a few days to get in, and then them saying that they'd need a couple of days to do the work. I talked to Sonny, and he said that could do it today, and turn it around same-day. I was literally speechless. I had the truck to them around 9, they got me a ride home, and the truck was back in the driveway before 6pm. _AMAZING_ Doing a clutch is labor intensive, so to comment on pricing isn't fair, but they're reasonable and definitely "in the ballpark". Clean shop, clean guys, they kept in touch with me during the day, and the work was perfect. I do a lot of my own work on the trucks, but for something like this, it just makes sense to find someone to do it for you. HIGHLY recommended! read more

They were friendly, honest, and competitively priced. Excellent service--they called me and kept me updated on the repairs on my Honda CRV, even letting me know about the delay on a part that they had ordered. I thought the turnaround time was still pretty fast considering I had a cracked radiator and needed some major maintenance done. Would definitely recommend and will do business with, again. read more

Trust worthy business owners who specialize in fixing Toyotas and more. What else could you ask for. read more

Bothell Toyota Specialists - Auto Repair Near Me - Bothell, Washington

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I've been taking my cars Bothell Toyota Specialists for years now and I can tell you their services are super, no other shops could match the quality of work and customer service. They are honest and direct with the estimate. I brought my 2001 Lexus in for a 120000 mile tune-up after it's reached 134,000 miles a couple years ago, changed all the spark plugs, a battery, brake pads, driving belts, timing belt and water pump, the price is much better than the dealership. It's running like new when I sold this car a few days ago, the buyer told me. So I brought my other Lexus in for a water pump change and brakes work for over 90,000 mile service. The turn around time time just one day. The quality of work and attention to customer service are unmatched by the dealership. I definitely refer Bothell Toyota Specialists to anyone else needs car service. read more

Despite the name they do actually work on cars other than Toyota's as they were able to figure out why my engine light was on and fix my Nissan Altima. Plus, it's in a mall so for quick things like an oil change you can totally call ahead and drop off your car then go to lunch and pick it up when you're done. Note that does depend on how busy they are... Anyway, great service and I really did feel like they were very honest and up front with me which is key anytime you're dealing with cars. read more

I would give them zero stars if I could. I almost ended up not purchasing a very good condition used car because of them. A place that calls itself "Toyota specialists" could not figure out how to remove the back seats in a Sienna. I had taken that car for a pre purchase inspection to these guys as they were close to the dealer. They said seat back seems jammed and may be a costly repair. They also said a few other things were potentially not in good shape. They never bothered to pull up the car's records to see that all major service had been done on the car. I took back the car to the dealer and they were able to remove the seat in less than 60 seconds. The dealer also gave me a 30 day guarantee, so I went with my judgement and purchased the car. Next day I took it to my usual mechanic and the car checked out perfectly fine. I usually go to places with 4 star reviews or more and that is how I chose to go to Bothell Toyota "Specialists". I was very disappointed by this place and certainly would not trust my Toyota to these guys ever! read more

Usually take both my cars here for service . They tell you what's wrong/good with the car and will be honest with you of what need or not to be fixed. And even charge cheaper than most places which makes them pretty legit. Had my car towed there for a short day , and they let me parked my car there to be towed to another company! helpful people. This place is the best! Communicating to a quick and effective team. Hing was the most helpful, describing each thing with detail. read more