I would give them zero stars if I could. I almost ended up not purchasing a very good condition used car because of them. A place that calls itself "Toyota specialists" could not figure out how to remove the back seats in a Sienna. I had taken that car for a pre purchase inspection to these guys as they were close to the dealer. They said seat back seems jammed and may be a costly repair. They also said a few other things were potentially not in good shape. They never bothered to pull up the car's records to see that all major service had been done on the car. I took back the car to the dealer and they were able to remove the seat in less than 60 seconds. The dealer also gave me a 30 day guarantee, so I went with my judgement and purchased the car. Next day I took it to my usual mechanic and the car checked out perfectly fine. I usually go to places with 4 star reviews or more and that is how I chose to go to Bothell Toyota "Specialists". I was very disappointed by this place and certainly would not trust my Toyota to these guys ever! read more

Thought my timing belt tensioner was failing on my 93 Mr2. They discovered one of the Ac pump bolts had come loose and was vibrating. Excellent find, $100 & done. read more

These guys are straight shooters when it comes to cost and analysis. Furthermore, whenever I compared their prices to another location, this guys are always the cheapest and service is at great quality. For example, went to Midas to get an estimate for break repair costs, then went here. These guys prices were half of Midas and they recognized and identified the same issues as Midas with myself giving no hints, or letting them know I already had a diagnosis from Midas. read more

Great service, will definitely be bringing my car back here! My boyfriend took my car in because my left brake light was out even after changing the bulb. After a quick consultation at BTS they said it was the socket but it was an easy fix and only charged us for the part and minimal labor. They were quick, friendly, very reasonable priced, and efficient. Highly recommend them! read more

Gem! It's so hard to find an automotive place you can trust. I just moved to the area. I called several places (Kenmore Automotive, Northshore Garage, Lake City Auto Works and more). I either received no answer, couldn't get in for a week, or the oil change is pricey. The staff also didn't know about my car. I called BTS and they got me in same day. They also corrected me when I asked for the wrong service - Gentleman explained the manufacturer recommendation so I can make an informed decision. When I got in, the staff were extremely friendly, and got me out in 20 mins even with several customers ahead of me. They didn't try to upsell me when I asked them if I should perform "additional services", which Toyota Service does every time. I've found Toyota Service in Renton and Bellevue to be dishonest and misleading. They also have the best pricing. It's located in a plaza with lots of parking and places to run errands or shop while you wait. Way to go BTS!!! read more

Work that needed to be done: Brakes pad, Rotors Front wheels, AC refresh, Oil change, air filter, cabin filter, battery on the following vehicles: Camry LE, Honda EX Sedan. How did it go? Hing, Yi and their technicians did a great job for our 2004 Honda Civic EX Sedan & 2004 Toyota Camry LE. 1.) 2004 Honda Civic EX (Repair): -Replaced front rotors and disc brakes (Akebono) with new ones. -Did the A/C refresh. -Repaired the driver side power windows master switch. Passenger side works intermittently. Hing advised not to waste any more money on it :). -Changed the oil for free (Filter included) -Change the air filter and the cabin filter. 2.) 2004 Toyota Camry LE (Repair): -Replaced front rotors and disc brakes (Akebono) with new ones. -Change the air filter and the cabin filter. -Topped off all the fluids including coolant. Overall they did a great job with fair price when compared to the Toyota dealer and quite accommodating in their busy schedule. They did complete the job the same day. Great technicians you can trust! :) read more

I've been meaning to write this review for quite a while now. With my most recent experience with Hing and his amazing crew, I find I can't put it off any longer. A while back, I got a 'reminder' from the Kirkland police that I needed a front license plate, but when I went to put it on I discovered the bolts were either rusted in place or were stripped out beyond my ability to loosen them. I figured I'd go to Thrasher's Auto, since Frank had always treated me well and it's conveniently located across the street from where I live. When I got there I realized the shop had become Bothell Toyota Specialists. I figured they'd probably help me even though I'm driving a Nissan, and I was right. They were happy to drill a couple of holes in my bumper and attach my plate and they even checked out and reset my engine warning light since there was apparently a no-fault code. The fee for the work and time? A promise that I'd come in sometime for an oil change. I came back a couple months later when the engine warning light came on again, and again there was no fault and they reset it. Again, they didn't even charge me a diagnostic fee. The next time I came in, my brake light wouldn't go out even after adding fluid. Turns out the rear brakes were in very bad shape and I also had a front axle that needed work. This time they did charge me for a diagnostic, finally! Hing gave me a quote and I went on my way until I was able to afford the repairs. When I did have the work done, they were very accommodating about getting me in and completed the work pretty close to the time they said it would be done (they went over by an hour or so). Considering all they'd done in the past for me, this was a small inconvenience. Which brings me to my most recent experience. On Sunday, my wiper linkage broke. I made an appointment on-line and brought the car over early Monday morning. They took a look and confirmed the problem was the linkage. At first Hing told me they wouldn't have a part until the next day, then said he'd be able to get one in a couple hours. I agreed and went home to wait for their call, which came almost exactly when they said they'd be done. I picked up my car and only missed a half day of work. When I picked up the car, Hing told me they found that there was a rivet that was cracked on the passenger side of the wiper assembly and they'd ordered that part for me. He said that when it came in they'd install it at no charge. And they did. And then, inexplicably, the wipers stopped working on my way to work. Back I went and they took it in immediately to check it out. While I waited, Hing offered, no - insisted - that I take $5 and go over to Starbucks for a coffee, since I had to wait. He even said he'd buy me another if I had to wait extra. By the time I got back the car was just about ready. TL;DR: These guys are awesome. They really understand how to take care of customers and bring in new business. I would recommend them to anyone who needs work done on their car or truck. read more

I love this place...i take both my Lexus's here and they are always great!! Highly recommend it to anyone with a Toyota!

As a mechanic, I have some experience with the industry. These guys are the best, polite, and skilled at providing top notch service. In five years of bringing my cars here, I have never had a complaint. They are thorough, price-worthy, and honest. If someone has a problem with these guys, it must be more about themselves that this shop. Thank you for being in Bothell! read more

Expensive, subpar quality, and dishonest or incompetent after year of observation and thousands spent. I REALLY wanted to give a local mechanic a chance over a dealership. So, I took all of my car issues to them and it seems they were cheaper than the dealership over the last few years. I use them for brakes, alternator, headlight replacement, and other issues. One issue I had was a noise coming from my engine. They fixed it for about $1000. It was pricey but figured better than the dealer. Then the noise never went away but was quite enough but with less than 3k miles, the noise came back louder. Then I had to get the alternator fixed. All together for this noise, it cost around $1600. I suspected something was off so I called the dealer and found that that the original fix which was a belt and tensioner was overcharged. They had replaced parts that did usually did not break. To be fair the alternator replacement cost was a little lower but I am not sure if they used factory parts. For peace of mine, the prices difference not enough to go to the local shop. I expected at a local shop to be significantly better. Altogether, I paid more at the local shop with more trips, and lower quality. I gave them the benefit of the doubt each time over the years but they have finally lost my trust. This was the last straw. They are not your friendly, honest, local mechanic they are out to squeeze each dollar out. $1600 for a simple fix that would have been cheaper and higher quality at a dealer. I also had brakes replaced and these brakes still make noise at lower speeds - subpar quality for a critical component of a car. In addition, I paid a higher price for synthetic oil which lasts longer but they tried to replace my oil before it was due for service. The oil replacement mileage sticker at the top of your windshield is marked with the wrong miles (not synthetic oil miles) to trick you into replacing it earlier. All in all, their work is less than superior and they find ways to rip you off saying dealership is more expensive. The trick is they find ways to add additional cost creative ways and with less quality. Finally, their labor charges are over $100/hr. This is inline with whta the dealership charges. Labor at this place is always higher than parts. A more reasonable charge would be $50/hr. Otherwise, it is better to go to a dealer you can obtain quality and warranty. Still, I am not saying go to the dealer, but I think it is better to find a local mechanic that is more honest and/or find one that comes to your house to fix. read more

I typically have driven down to Bellevue to have my 2007 SUV Hybrid Highlander serviced. However, in need of a break job and servicing, I decided to have Bothell Toyota do the work as they are located only a couple of miles from my home. They have all the latest diagnostic machines, credentials and expertise for Toyota servicing..including Hybrid certified. The owner told me he worked several years at a major dealership, prior to starting his business. They did a comprehensive check on my car and completed the work within 2 hours...the work was superb..cost was comparable to other quotes I received, and service was superior to what one would expect from a large dealership. Only complaint was the waiting room..needs TV, better chairs for the waiting...not a deal breaker though. read more

Great service, fast, and accommodating. I've been taking my car to the dealer for the past few years (only because of warranty) but once that ran out...I hightailed it out of there. This place had far more reasonable prices and are much more accommodating. I work 9 hour days and scheduling with the dealer was always 2 weeks out...but here I called and got next day service. It's also nice cause this place is located near a little shopping complex so if you're not a fan of waiting, there's stuff to shop for around. read more

Service provided was excellent . Able to accommodate my car even on short notice. No waiting area but located near restaurants/stores.

No more taking our Toyota vehicles to the over-priced dealership for service. These guys are amazing, honest, quick, and true to their word. No issues or hard sell on anything. Thanks! read more

Saw the great reviews on yelp and decided to try them out. Took my 2008 Scion XB for an oil change and check up. Excellent customer service and competitive pricing. The mechanics are very honest about what is going with your car. They don't push services on you. They let you know what needs to be replaced and what can wait! So thankful for these guys!!! read more

These guys worked on my Corolla with integrity and have been taking care of my maintenance ever since. Their business model is to do what's right so that I keep coming back, I've always hated when car repair shops make me feel exploited so it's a very welcome change of pace. They're typically flexible and fast, they saved me $500 on my last repair which merits the claim that they are super competitive on price. Giving these guys a chance wouldn't be a mistake :) read more

My Honda CRV had a broken radiator, they fixed it same day. Great service, great price and very professional. Highly recommend. read more

Great work. I purchased a used 4Runner that had 90,000 miles on it. As a V8, these need a new timing belt every 90k-100k miles. I simply didn't have time to do the work myself, but have never taken any of my vehicles to a shop as I just don't trust them. Bothell Toyota Specialists changed that. I called and told them I was looking at purchasing a car the next day, and immediately wanted a new timing belt in it. They were more than accommodating and sure enough I took my car straight from the sale to their shop. They earned my trust, which has been non-existent for automotive shops, when they called and asked about the cam seals. I had been waiting for this call as I know it's a normal thing to change during a timing belt replacement, but I also know this particular engine makes it no easy step to do and actually involves quite a bit more work than usual. They told me essentially the same thing and I had them hold off. No pressure, no problems. Had my car back the next day, new timing belt sticker with mileage recorded and all. They took care of all I expected them to (thermostat, water pump, serpentine belt, etc., with my permission) and even gave the car a once over for me (I asked them to, since it was a new vehicle) and gave me a list of things they noticed, but did not pressure me to have additional work done. All this was done for about $50 less than any other shop or Toyota dealer quoted me. Bottom line, as a person who doesn't like taking my cars to shops and believes they take advantage of people, I would take my vehicles here in confidence. I never had to let them know what I knew to avoid gouging or ridiculous diagnoses, and their customer service, technical expertise, pricing, general attitude, and lack of pressuring were the best I've seen. For the first time, I would HIGHLY RECOMMEND an auto shop, Bothell Toyota Specialists, to everyone. Thank you. read more

I was late for an appointment and they graciously took me in to get my car serviced. Highly recommend them!

This shop knows what they are talking about and no up-selling. Quick and reliable service. We have brought our Toyota 4Runner here a few times and we will be back for future work, if needed. read more

Bothell Toyota Specialists provide the best service I have experienced. They have serviced our 06 Hylander and 07 Tundra. I have had several bad experiences with the local Toyota dealer and was happy to find a reputable service provider. Recently the Hylander had a leaking water pump which they replaced at a lower cost than the dealership quoted. Believe me, I trust these technicians to do the best job at a reasonable cost. read more

I was used to great service with Thrashers Auto and called them one day to find that Frank had retired and sold the business. I was a little concerned because it's hard to find a good mechanic. I took my car in and for no charge Sonny's crew turned off my check engine light and reconnected a loose hose. I was prepared for some kind of charge and they wouldn't bill a thing for such a simple fix. I was delighted. I'll surely go back and give them another try. read more

Horrible place! I suggested that my car had an alternator problem, and after tests they swore up and down it was the fuel pump! I argued but somehow they convinced me that it had to be fixed (for 800 dollars). One month later car breaks down for the same reason. It was the alternator. They definitely take advantage of women. read more

Disappointed now, unfortunately. They've worked on many of my cars including a Subaru, Dodge, and Toyota. Called to get a quote for work on a new car I purchased, a simple job, I was quoted and called back the next day to schedule to work and was told they do not work on European cars. Quite a disappointment as they quoted the job, it was a simple universal job and then they refused to work on it. Looks like I'll be finding a new place to have my mechanical work done on my cars. read more

I took my truck there yesterday for cooling system repairs. I've had traditionally so-so luck with automotive repairs, dealers and independents both leaving me with a feeling of un-ease about what was actually repaired/serviced and whether I paid too much. I had a pretty good idea of the scope of the repair before going in. The BTS Owner, Yi Wu, was refreshingly straight forward, transparent, and didn't try to oversell any extra services. The repair was done within hours on a Saturday, a clean and professional service. After a day of mulling it over, I'm confident I've found my mechanic of choice going forward for my truck that I plan on keeping for another 10 years. read more

Needed brake adjustments and a few small details and was done after a little shopping and lunch nearby. Brakes are good and will be back because these guys are honest enough to share technical knowledge detail on many makes and model cars. I will come back to this shop and consider it useful information for me and my clients, we agree that it is always better to speak in person before starting an auto repair process. Reading the other reviews look to be precise in what this shop can perform. Common rule is to shop around first before committing into any repair. read more

Very professional, efficient and quick. I will keep coming back if they keep up the good service!

We moved to Mill Creek in the winter of 2016 and I needed a new mechanic for my Toyota truck. Based on the google and yelp reviews, took my truck in early 2017 for some minor work and been using them ever since. They only do work that is needed and never try to sell extra services like many other places. Prices are very fair. Highly recommend to others. read more

Friendly, honest, stand behind their work. No hesitation recommending to anyone!

They are good for oil changes and basic services, but anything else needed can turn into a costly matter & no solutions can be found after "services" are paid for. The owner will gouge prices and perform services that won't fix your car. They will give personal opinions rather than a give appropriate diagnostics and gladly take your money for whatever work they decide to do on your car, even if it doesn't solve what the true matter is with your vehicle, because they are incapable of appropriate diagnostics. read more

My 1994 toyota 4 runner has a rough idle for awhile. I try to solve this myself. Still same problem, I was reffered to this place by a friend, I was amazed by how fast they got my car fixed.. this would have cost me a wap. If I took it into a different shop.. Save me money and got my car rollin smooth again.. read more

When the A/C quit on my 2003 Nissan Frontier, I asked my friends at the nearby NAPA store about a good place to get it worked on. They said they've never heard a negative comment when they have sent people over here. Now I see why! Friendly, fast, good communication, clean shop, reasonable prices. A good store. I will be back if I need more repairs. read more

Been going there for over a year now, for all work (oil changes, tune-ups, repairs) except tires. The service is outstanding, the price is right, and the workmanship is excellent. They inspected the car for me when I was concerned about a long trip and found something that a previous repair shop hadn't mentioned. Instead of saying they had to repair it, they said it was minor and I should just keep an eye on it and ask for it to be re-checked every 6 months or so. Also, a previous shop had not been able to fix a clanking noise in the engine (!). This shop found and fixed the valve that was causing the problem. The work is comparable to a dealer's except they don't charge as much. They are honest, friendly, and do great work. I just can't say enough good things. read more

Great service! Turnaround time was fast (I had my brakes done within a couple hours!), they were friendly and honest, and I got a great deal. What more could you ask for in auto service? I highly recommend working with Sonny. read more

They are always so helpful and professional at Bothell Toyota Specialists. Have taken my car here for several years and haven't had a bad experience in all that time, very honest as well as knowledgeable. Highly recommend! read more

They are very professional and prices are reasonable. Customer service A+. Very accommodating with excellent communication. Highly recommend. read more

Took my Toyota there because they are close to my home and because they are "specialist". Spent $1100 getting brake work done front and back and some bearings rebuilt. It should have been as red flag when the test drive after the work took 25 minutes and the guy doing the test drive told me that I had to brake easy for the first 50 stops. But I took the car. Immediately after we went downtown Seattle. There was a lot of traffic on the way and had to keep my foot on the brake a good part of the way. After keeping slight pressure on the brake the feeling I lost power brakes happened consistently. I could still get the car to stop but significantly harder than before the work was done. As ewe parked the car the attendant pointed out my front headlight was out, it had worked fine the night before. So after the work was completed and after $1100 dollars my car is in worse condition than before I had it worked on. If it was just one thing that wasn't working I wouldn't write this but when there are multiple new issues and the repair facility was lobbing me to do more work, and lastly I don't believe in coincidences I would say don't go here. Take your Toyota to Toyota. I don't feel these guys were "Specialist". read more

Took my car here for an oil change. They did not replace oil filter and did not replace o-rings. Metal on metal jammed back together and striped the bolts. Geez! They also rotated my tires for a fee, then when I called them back to tell them I needed the tires rebalanced, they said they don't do tire work! Really! Then you shouldn't have rotated the tires at all. This place might be good for other repairs, but I will never know because I will never go back! Next time going to the dealership! read more

Upfront, honest business. They stand behind their work and can be trusted to take care of your vehicle and only do work that's necessary. Would recommend. read more

Good service, clean and kind staff. I've watched them change my oil often they are through and definitely do the full included inspection (check tires, check brake pad thickness, etc). Customer service is really good, and they are careful to ensure you know what to expect before you pay. If anything comes up they call and ask you for permission before repairs are done (this is an industry standard and should be followed). All the techs are industry certified and definitely know their stuff. I had a lower valve cover gasket (6 hour job) on my Camry v6 that needed to be replaced. Due to the design this means disturbing and removing the throttle body, intake manifold, etc.. to get to replacing the lower valve cover gasket (mine was leaking oil and I didn't have time for a jig saw puzzle). So basically you're replacing a ton of gaskets (its 93k miles.. it's an expected item to replace by this mileage). I came in and had them do the job, roughly $700.00 out the door (I asked to include a tune up on the order) and it was done the next day (I wasn't in a hurry to get the car back). No more smelly oil leaks and it runs great. read more