Brought in a computer that the charging cable wouldn't fully fit into the port, therefore not…read morechargable. He looked at it, took 5 minutes, and got it working again without charge. The other place we got an estimate from wanted $50 for the replacement part plus $120/hr for 1 1/2 hours work on it taking it apart and putting in the new part, as well as taking a couple weeks because of the cue and shipping of the part. Thanks, E-Man! We will definately be bringing all future computer issues to you! (I believe they used to be in Snohomish, and moved to Historic Monroe.)

Rude, and don't return calls-ever. I had called about my fathers computer and they told me more…read morethan 1 time I'd get a call back. Over a week each time - no calls. I call again and get the rudest of them all- the woman that works there- every time you call she so harsh and acts like she's moving the earth to help you with a simple question. It's so awful dealing with them I never want to go back. What the other people say about dealing with no calls is so true. Plus once you get them be aware you might get the harsh lady. Their work is -eh mediocre.

I brought my MSI Titan HX gaming laptop in to Don after my son dropped it on the ground. Nothing…read moreturned on and I wasn't hopeful it could be saved. I found Don/2U Computer Services through a local search and decided to try my luck with a local repair shop rather than Best Buy. I'm so glad I did! Don sent regular updates on troubleshooting and managed to get everything working again in less than 24 hours. Don't let Don's humble shop and obscure location dissuade you. This was genuinely world-class service, and I couldn't be happier with the level of professionalism and care he provided. And his service fee was more than fair, and he even cleaned the laptop before we picked it up. Just excellent, excellent overall.

Don just completed the repair of my ageing PC and I must say he is the most helpful, honest,…read moretrustworthy computer service professional I have the pleasure of dealing with. AAAAA+

I am writing this review about my experience with computer repair at COMPUTER SERVICE NW, 402 Maple…read moreAve, Snohomish, WA 98290. My 6-year-old ASUS laptop was badly in need of a tune up. It was running loudly, not saving documents correctly, and kept shutting down unexpectedly. Both Shawn and Eric helped me -- really nice people -- and I had my laptop back in just a few days. The price was fair and I got good advice about how to prevent future problems. I will definitely go back again when I need computer help, and I STRONGLY recommend them! Thank you Computer Service NW, Elizabeth

Don't waste your time! Make sure you use a credit card so you can cancel the cost when they lie,…read moredon't fix the problem, they are fraudsters and liars! I took a cell phone in recently, lt needed a Master Reset due to a virus. They are bullshit artists and charge $132 for 40 minutes, and did nothing! My Phone Carrier helped me fix it over the phone for free! Very arrogant guy thought he was going to pull it off! The owner didn't do anything to fix it. Go elsewhere, these guys are con Artists! They know exactly what they are doing, don't fall for their games!

There just isn't anybody on the planet like Mark--he's the real deal when it comes to knowing all…read morethe technical aspects of his profession, and he has the biggest heart for people he serves. He's kind, patient, friendly/fun to deal with--and his generosity outdoes anyone I've ever met in the business world, and personally. He and I have had a great relationship for a long time--I first came to him with a 2nd-hand computer and Zero knowledge about what to do with it. It had viruses and all manner of issues--which doesn't begin to detail my own issues (I was always a wreck, panic-city...and Mark just dealt with it all calmly, and got me and the computer back on the road again repeatedly). Now that I'm past 70, lots of stuff unrelated to computer and Internet, are a challenge for me. So when my laptop (replaced the computer) wasn't acting "right" recently, I needed his help. I called and asked if he knew anyone who made house calls, since I could no longer get to his shop. He said, "I do"--oh my gosh, a gift from Heaven! It was fun having him in my home. He explained how replacing the old drive with a solid state one would see me through the rest of my blogging days, and I said, "do it". He took the laptop to his shop, performed the surgery, brought it back to me...and charged me what he knew I could afford. So I'll be forever indebted to him...but wait there's more. I told him there was a British 4-episode series I was enamored with, and couldn't get the DVD because the Region wouldn't work for me. He told me could put it on a flash drive...I had 3 of them and prayed he could fit all 4 episodes among them. Now here's what sets Mark apart from the rest of the herd--he said he would do it in trade for a pan of my lasagna! And today when he came back to give me a brief tutorial, he said he'd purchased a bigger flash drive to put the series on. I would have bought one myself, but didn't have Clue One what to get. So I reimbursed him for that, and next up will be the lasagna! He's just the best friend an old gal who's an English Major--NOT tech-savvy--can have. He really cares--his business and personal ethics are above and beyond many folks'. If you need help, go straight to Mark--don't waste time "researching" the best--HE IS THE BEST. Thanks Mark, God bless you abundantly.

Mark is a master of his craft, very affordable, fast and just a very nice guy. He upgraded my PC to…read morewindows 11 after the microsoft system checker told me my PC was not compatible for the upgrade! Well clearly they were assuming i didn't have access to a master tech like Mark! I am thrilled to have found him and needless to say he is my go-to tech guy 100% now. Thanks so much Mark!

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Their team have worked on my PCs over many years and have always fixed everything. They have helped…read moreme many times over the phone too. And they are always very patient & kind. They are FANTASTIC!!! Kathy W

My laptop was overheating and having all sorts of issues. I took it in for the diagnostic…read moreassessment and it turns out it wasn't an issue with the fan, but the battery was overheating from being continuously plugged in. The experienced staff ordered a new battery and replaced it for me. Then they made sure my laptop was functioning correctly again before sending me home. I'm SO relieved they were able to get my work laptop functioning so efficiently and only for the cost of the diagnostic and replacement part. MUCH less expensive than having to replace my computer. Thank you, team, at Tech Security!

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

My work laptop bit the dust, and after my own attempts at troubleshooting, I surrendered to the…read moreneed to find a professional. I found Lori through a Google search and sent her an email. She was very responsive and was able to take a look at my laptop almost immediately. I dropped it off on a Saturday afternoon (even though she doesn't work Saturdays), and she emailed me on Sunday with her diagnosis and proposed solution (including cost). I confirmed that I wanted to move forward with her solution and she called me Monday afternoon to let me know the laptop was ready. I definitely wouldn't hesitate to contact Lori again in the future.

I started my search for a computer tech to refurbish / resurrect my laptop, but all the storefronts…read morein Woodinville had closed down. The next closest place was My IT Gal in Bothell; she works out of her house, which is different than what most of us are used to, but it allows her to offer a nice $60 flat rate. She worked on my computer for a couple days and was able to diagnose and fix the problems I was having with my MOBO. One of the most impressive aspects of her work is her desire to go above and beyond the problem. Some other tech could have easily spent a couple hours to update my BIOS, etc and charged me $100, but she went through and cleaned out the fans/casing, installed all the windows updates, installed a few swag items to help with malware and updated all my drivers. My laptop is working better than it has for years now; a great value for $60 and very easy to work with. Highly recommended.

Very professional service! Danis responded immediately to my initial inquiry, kept me updated on…read moreparts arrival and fixed my broken laptop hinge very quickly and at a fair price. Easily the best experience I have had with any computer repair.

I needed to upgrade my Windows 10 computer to Windows 11, and One Laptop Tech made the whole…read moreprocess easy. They went above and beyond by explaining my options and suggesting the simplest, most cost-effective steps first. It was clear they weren't trying to maximize fees - they genuinely cared about finding the right solution for me. Communication was great the entire time. They kept me updated on the work, the parts when they were ordered, when they arrived, and when everything was installed. As someone who doesn't know hardware but knows how I use my computer (video editing, programming, etc.), I really appreciated how they helped me figure out what I needed to bring my desktop up to date while moving to Windows 11. Overall, it was an absolute 5-star experience. If I ever have computer questions or upgrade needs, I'll definitely be going back to One Laptop Tech. Highly recommend!