As we were standing at the register, trying to pay and waiting for someone to acknowledge our presence so we could get out of there, another gentleman behind us asked, "Are you guys having the same bizarre experience we are?"
Bizarre is a good word to describe our brunch experience at Both Ways. Let me start from the beginning.
We walked in, and despite the couple servers walking around, no one acknowledged us or directed us to a table. So we headed to a corner table that was empty of dishes, but had not been wiped down. What appeared to be a father-son duo sat on a similar table next to us. After a few minutes, a server attempted to take their order. They had not yet received menus. She went to grab menus for them. We got her attention and asked for menus as well, but she left too quickly for us to ask her to get our table cleaned. She eventually did return with menus, asked what we wanted to drink, and promised to wipe down our table.
She delivered David's coffee and wiped down the table, but again left too quickly before he could ask for some cream. Also, she handed us glasses of water. Which were room temperature. In Seattle summer, that means warm. She returned again, and we ordered, and David asked for his cream. This was delivered a bit later, and for the next HALF HOUR, different servers came and went refilling his coffee. No updates on our order, no apologies that it was taking so long. The next table had ordered after us, but received their order before we did, which at that point we had begun to expect. The basic concept of a single server controlling a particular group of tables seemed to be pretty lost on these people.
I had my wallet and card out on the table since we were planning a trip and I was paying for a hotel on my phone. An older lady who was serving as well, asked if I was ready to pay. Excuse me? She then realized we HADN'T EVEN RECEIVED OUR ORDER. As she walked away, a younger guy showed up with our food and we finally ate. My Northwest scramble was pretty good, and David's biscuit breakfast sandwich looked okay as well. The biscuits were flaky and tasty and there was a yummy apricot/orangey jam. There was a lot of oil used to make the omelette and home fries, though, which made me a bit nauseous.
We finished eating fairly quickly. During our meal, I asked our original server for some ice, and she gave me a glass-full -- if they had ice to start with, why wasn't this automatically in our water?! Anyway, the next table over had got their bill and was walking out. I asked for the bill, and it was delivered to me by yet another young woman. That's 4 different people having served us by now. I put my card on the table immediately, but of course she had walked away by then.
About five to ten minutes later, still no one had taken my card. So we decided to just get up to the register and pay. Five times someone walked by without acknowledging us, asking what we wanted, or anything. A couple people looked like they were looking for something to do, but apparently we were momentarily invisible, I dunno. Anyway, our original server finally said she would be right with us, then walked away again. After another few minutes, the older lady took my card, ran it, and we finally left.
It boggles my mind that they are still in business. The basic concepts of running a restaurant seems completely lost on them. Here's a tip: acknowledge your customers, even if it's just to say, "We'll be right with you." Have some basic organization so that servers aren't doing the same thing for a table one moment, and then completely ignoring it for a long time because they assume someone else has dealt with it. Apologize to your customers if you realize they have been waiting a long time. Actually realize and notice what is going on at your tables!
I will never return, and I hope this review either helps the business figure out how to make things work, or prevent other unsuspecting Yelpers from falling into this weird, frustrating trap. read more