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    Botanica La Esperanza

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    2 years ago

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    Bath & Body Works - Storefront

    Bath & Body Works

    3.0(9 reviews)
    3.0 mi

    My favorite thing about this location is the customer service is always nice from the moment you…read morewalk into the door they are greeting you they are recommending products for you. I'm absolutely in love with their men's products because I love shopping for my husband and their men's cologne line is so . I absolutely love this location because I cannot stand the hustle and bustle of the mall so this location is everything. I love shopping here.

    This was my first time visiting this location. I was picking up an order I placed online. The store…read moresmelled amazing as soon as I entered. There were displays of lotions, body products, candles and more. The store was packed with goodies and merchandise but it wasn't messy. It was organized, just a lot of products. There were two employees that were talking, and neither greeted me upon entering the store. To be honest I don't think they even saw that I entered the store they were so engrossed in their conversation. There's no place for a "line" so customers just stand on either side of the travel (miniature) items and hope that's where the line starts. When I picked up my order the cashier seemed like she had a difficult time physically finding it even though she indicated she placed it on the cart earlier. After showing ID and leaving the store to the parking lot, I realized the items were not what I ordered. I quickly returned to the store to get the correct items. The cashier was able to quickly replace the incorrect item with the correct one. No apology, no sorry for the inconvenience or acknowledging her error. I thought this store would be a good location as it's a smaller store than some of the other locations in the area but after visiting this location, nope. No thank you.

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    Bath & Body Works

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    The Bath Workshop - Those bubbles were in harmony with my Jacuzzi .

    The Bath Workshop

    4.8(89 reviews)
    27.2 mi
    $$

    I've never been to the physical store, but my friend Charlie introduced me to this brand, and I'm…read moreso glad he did! I ordered their products online and absolutely loved them. The face cream and eye cream are magical--my skin truly loves them. I've seen and felt such a difference, and I would highly recommend these products to all my friends. On my second order, there were a shipping hiccups--partly my fault because I shop a little too much and didn't check my order carefully until about two months later. Even so, the owner personally took care of the situation, which really meant a lot to me. That level of customer service made me an even bigger fan. I will definitely be spreading the word about this amazing business. Supporting local, small businesses like this one makes all the difference, and they truly deserve it!

    This is a very cute quaint shop in downtown Big Bear right in the main strip of The Village Shops…read more It's very well stocked with lotions, balms, scents, candles, and soaps. I tend to be sensitive to artificial scents, so I was a little hesitant at first, but despite the strong smells in the shop, I didn't get a headache. Most of the fragrances seemed to be from essential oils or other natural sources, which I really appreciated. Because of how cold and dry it is in Big Bear, I wanted to snag a lotion if they had one that I wouldn't react to. They have different bases and different options to add in a color or scent to the base. The options for scents are almost overwhelming! I purchased the Calendula & Comfrey lotion, and I just went with the original color and unscented, and I love it! It feels very nourishing on my skin without being greasy. I did like the little glass bottles with herbs like lavender or rosemary, as well as the organic arrowroot dry shampoo powder - if I come back soon (and I remember) I'll definitely grab some next time. It's a very cute shop! It has a wonderful selection of body care products, and everything feels thoughtfully made and nicely placed on display.

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    The Bath Workshop
    The Bath Workshop
    The Bath Workshop

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    Lush - Disclosure has begun

    Lush

    4.3(188 reviews)
    28.2 mi
    $$

    Yesterday, 1/31/2026, an amazing employee made my whole day! Well, more accurately it was multiple…read moreemployee and a team effort overall but I was speaking out loud and reminiscing on my old all time favorite scent and bath bomb, Space Girl and the employee at the sink told me they were on the archive wall and I was ECSTATIC and bought two, but then the employee T at the register threw in a free one for me and I nearly cried!! Overall a wonderful experience and 2016 is soooooo back

    Horrible experience this weekend…read more I had at the Lush store located at Victoria Gardens on January 25, 2026, at approximately 4:00 PM. There were at least 4-5 employees in the floor and I had to ask to see if there were items in The back where only a sample was displayed. Employees as a whole seemed disconnected and didn't offer samples or knowledge like I'm used to. I have spent a significant amount of money at Lush since the rewards program began. It was not made clear to me that points must not only be earned but also manually activated. As a result, I missed out on many rewards. Bri at the Ontario Mills location was the first employee to ever explain this to me. During my visit at Victoria Gardens, I interacted with a female employee who appeared to be a manager. She was not wearing a name tag, and the receipt lists the employee name as "null." When I realized my points were not applied and expressed my frustration, there was no attempt to offer alternatives, ask about my points, or help resolve the issue. I was visibly unhappy, yet there was no willingness to redo the transaction or provide a solution. I am sharing this feedback not out of anger, but because I care about the brand and want my loyalty to feel valued across all locations. I hope this can be addressed so future customers do not leave feeling the same way I did.

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    Lush
    Lush - March 9, 2025 | Inside | Posh Chocolate Scent Limited Edition | Smells delicious! Fun buy!

    March 9, 2025 | Inside | Posh Chocolate Scent Limited Edition | Smells delicious! Fun buy!

    Lush

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    Botanica La Esperanza - spiritual_shop - Updated May 2026

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