Went to The Polkadog Bakery to get my dog a toy .The atmosphere is amazing very welcoming. The…read moreplace has anything you can possible need for the well being of your dog . They have plenty of parking for free in a shared lot . The stuff is reasonably priced for the area .

I have only dealt with Polkadot Bakery online as I live in a remote location. My chiweenie and my…read moretwo granddogs who live next door (a pittie mix and a very large hound) all love the rolled dried cod skins. I order the 2lb package every 2-3 months and it is always delivered extraordinarily quickly. I recently re-ordered, but when I received the credit card authorization, I realized I had accidentally ordered about 8 extra items. I immediately texted to ask to have the merchandise removed. I had barely finished closing my laptop when I received credit for what I had accidentally ordered. That is customer support at a level rarely seen! I now consider myself a lifelong customer.

I can see why some reviews may call this place a bit dingy, but it has a kind of authenticity from…read morea family business and underneath the surface grime, there's truly so much this place has to offer. The main guy helping customers was very knowledgeable and answered my numerous questions about setting up an aquarium with plants, invertebrates, and fish. As this was my purpose of visiting, I can't comment on the other animals and supplies they have, but they have a huge variety of fish, the vast majority of which seem to be doing well. Although the prices of the fish and plants are a bit higher than corporate ones, the fish are supposedly from a better source and healthier, and it's a local business. I got lots of product recommendations that I'll be buying later. I'd definitely recommend checking this place out for any of your aquarist needs!

I purchased my betta here! I had tons of help from the person up front who answered all my…read morequestions about properly taking care of a betta. Thank you so much! The pet shop in general is super chill and authentic too, so I'm definitely getting my next fish here.

I was looking to set up my aquarium with live plants, small fish, shrimp, and snails, so this…read morereview will mainly focus on that. I'd been to another Petco and pet store, and I was happy to find this location had the largest variety of plants, decor, shrimp, and snails. When I went, they didn't seem to have many guppies (at least I wasn't shown them), and they didn't have any endler guppies at all (healthier less inbred than regular guppies). I ended up getting a few different plants and so far they seem to be doing fine. The staff member/aquarist Grace was very knowledgeable and friendly. She patiently answered all my questions, and I could tell she was passionate about taking care of the fish and plants. I separately had placed an order online for pick up, and she forgot to include an item, but I managed to get a refund on the product. Overall, I think this place has many strengths in having a variety of aquarium and plant supplies, plenty of live plants and snails, different colored shrimp, and seemingly every other fish except endlers. The staff I interacted with were friendly and very helpful. I thought the place was as clean as it could be although there's definitely a strong pet smell. If you order pick up, double check all your items are there.

Went in for aquatics--fish tank, accessories, supplies and live fish. The fish here are very…read morehealthy in comparison to other Petco's in the area, plenty of selection. They have a very knowledgeable staff member, Alec who was a pleasure to talk with. Average selection for dog/cat supplies and a nice small animal section. Cannot speak on Grooming services.

Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

We're off to see the Wizard! Ok, fine, we just got back and, as usual, we are looking and feeling…read moregreat! Dorothy and her crew always take such great care of our boy, he LOVES visiting his friends and getting pampered! Great staff, great care and a happy pack!

Wonderful people! Easy to book! Our little Darla came back looking and feeling great! Am going…read moreonline to book again now 8 weeks later

Terrible experience getting my dogs nails trimmed they were cut unbelievably short and there was…read morelots of blood and she continued to bleed for over ten minutes as we drove home. She was extremely scared. Would not recommend taking your dog here for a nail trim. Can't speak for all The staff but the man who cut my dog's nails was extremely unprofessional. I had to go in there and have him stop because my dog was yelping from every cut which she never does. However front desk staff was kind and helpful.

I would give 6 stars if possible. My dog Bennett goes to Compatible Canine downstairs (also…read moreamazing), but we use Ben's grooming services and get most of our supplies at Brookline Grooming. The staff there is so kind; they love Bennett and greet him so warmly every morning, and he cannot leave without saying goodbye to every employee before he leaves each afternoon. When Bennett gets groomed, his black fur shines, and he always has a seasonal bandana when he's done. Furthermore, the supplies sold in the store are so up to date in terms of current trends, and the treats and supplies are mostly raw or using minimal and pronounceable ingredients that are sustainably sourced.

Great dog story to get your dog food , grooming and other things you need for your dog's care …read more The price is good for the quality of the product along with the quality of service for your dog . My dog loves the dog brand called Stella's from here so I must come here to get it lol ! But it's also a delightful experience to shop here they are very friendly, knowledgeable and helpful. Parking is in abundance all around .

I recently gave BYOD another chance after recalling rude staff in the past. They started off on the…read morewrong foot when I arrived at 10:07 for his 10:15 appointment and the employee said in front of me to the groomer " my dog isn't supposed to be here until 10:15" in a rude tone. I said I am sorry am I very early and she looked at her watch and said it's 10:07 - you'll need to wait a bit like I was there an hour early. I then asked how long until he will be ready and they said around 3-4 hours. I called to check on him after that time and they had no update on him. Then their phone lines were down so I went in and they let me know he was up next on the grooming table but didn't have an exact time. At 4 pm he was finally ready and they let me know they brought him out to go to the bathroom( plus for them but I'd hope so as he had been there awhile!) I got there as soon as I could and my dog looked upset. The groomer came out and said how she couldn't do my dog's face because he was biting and thrashing and I should look into anxiety meds for grooming. I have personally seen my dog groomed and been told by every groomer in the past that he is a joy to groom. He went to puppy training classes and is always a calm dog in these situations. I let them know it must be something they had done or triggered to make him react that way because I have never seen my dog bite, he's a very sweet boy. They also claimed he was in " bad shape" and shamed me for his hair yet he was given a bath and brushed by a professional a week before this groom. I went back in because I was so upset by this experience and the staff and they just continued to blame my dog. Regardless, for an upscale dog grooming establishment they should be able to accommodate dogs for this price. Horrible experience- I have not written a Yelp review in a long time but I needed to for this. $95 before tip for this and they didn't offer an apology or anything but just blamed my dog.

Brought my pup here for a bath and groom, she looked absolutely fantastic! Great staff. Definitely…read morerecommend :)

I had a very disappointing experience with this grooming service…read more I clearly provided instructions about the areas that were allowed to be trimmed on my dog Yeiko, and I specifically did NOT authorize shaving sensitive areas such as his belly or ears. Unfortunately, those instructions were not followed and the final result was extremely upsetting. Yeiko is not only my pet, he is my emotional support dog, and seeing him returned with areas shaved that I never approved has caused me significant stress and anxiety. As a pet owner, you trust professionals to handle your animal with care and to respect the instructions you provide. Although the company later acknowledged that the grooming did not meet their own finishing standards and offered a refund, the damage has already been done and I now have to wait for his coat to grow back. I also requested verification of the training or certification of the individual who performed the grooming, which is important when trusting someone with your pet's safety and care. Pet owners deserve transparency, professionalism, and respect for their instructions. Unfortunately, this experience did not reflect those standards.

We love coming here and so does our pup! Excellent product selection and customer service is…read moreexcellent. It always feels like a personalized experience coming in - can't say enough good things!

The owner of the Lucky Pup is very knowledgeable and friendly. He carries high end treats and…read morefood. If you like to support local businesses, this is one you should try on Mass Ave.