My shopping experience was one of the best at this location. The customer service was beyond belief. Both the employee and the manager were exceptionally helpful in helping me locate the item I needed. I asked questions and got answers! I went in uncertain about what I needed and came out with exactly what I was expecting. I would definitely recommend shopping here. Thank you ladies for taking the stress out of shopping for my son! read more

I was disappointed with the customer service I received Saturday morning. The cashier wearing the brown hat was very unwelcoming. When we approached the counter, there was no greeting, smile, or acknowledgment, which made the interaction feel uncomfortable from the start. I'm not sure what the employee or workplace dynamics may have been that morning, and honestly, that's not for me to speculate about. However, whatever may be happening behind the scenes should not affect how customers are treated. A simple greeting, a smile, and basic courtesy go a long way. I hope management takes this feedback into consideration because the customer experience should always be a priority. read more

This place is so unprofessional!! I was in a couple days ago and A random dog came into the store (Not a service dog BTW) And the supposably store manager SAM ran up to the dog like it has never seen one before. She started screaming and running around the store. Like hello!?!?! I am allergic to dogs and walking in was a hazard for me. In my opinion she should not be store manager of this store due to her being soooooo unprofessional and inconsiderate. She is lucky I don't go to corporate. Disgusting act by her! read more

I was going to buy a pair of $200 boots. I found one of the boots in my size but the other one wasn't there. When the customer service lady came over to help she couldn't speak English! I don't speak Spanish so they lost a sale and a customer. I will not go to a location that doesn't have a sales representative that doesn't speak English! read more

Today I was here for some Christmas shopping the people on the floor are great and nice. But when I went to pay my items I experience the worst customer service by Lupita I dont know if she is manager but she had no cust service skills. read more

Love coming to this store because of their great selection of boots and attire but also because most of their staff is very helpful and friendly. Jessica is always happy to help and she was there the first time we visited the store. read more

DO NOT GET UR BOOTS STRETCHED HERE! I Went in to take advantage of the memorial weekend sale and needed assistance for some boots I was interested in. Literally could not find one employee to help. I had to go to the counter to ask for help which the cashier said they would send someone over. 10 mins go by and no1 showed up so ultimately I ended up leaving and getting the boots straight from Ariat. I went back to boot barn since they offer free boot stretching. They make u sign a waiver stating they're not liable if anything is wrong with them when they return them back to us. Mind u I took in my brand new never worn expensive boots to get stretched. I highly recommend just stretching them out on ur own. The way I got my Brand new boots back looks like they took a brush to the suede and scrubbed it. There's white scuffs on them and over all no longer look brand new and not nearly how I took them in. Now I know why they make u sign a waiver. It was free but I got below quality service. Very disappointed since these boots were not cheap and now the suede looks so worn out. read more

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I was in the store for about 1 hour+ and the workers avoided me like the plague. I still bought couple of things but I really wanted to buy a new buck but they would just look at me and walk away. read more

This location has the worse customer service. They have an army of employees working here, and not one of them has any personal skills. I had a horrible experience last week, asked to speak to a manager and was given the run around for him/her not being available. This place has totally gone down hill. read more

Why advertise that you close at 8 when doors are locked well before 8pm... we drove quite a ways just for them to be locked before 8pm

Make sure to join up after you buy your boots at your local boot barn We will carry you we are pros read more

Boot Barn - Join up? - Shoe Stores Near Me - Salinas, California

My husband went in a few days ago in need of a new pair of work boots, mind you he's given this store his business in the past, well this time he purchased a different brand name of boots with them, and they ran a little big, so we go in hopes that we can exchange them, the boots were never worn, they're still beautiful but guess what the manager said? Nope, we can't return them, not even an exchange! They had the size tag still intact but because they didn't have the name brand tag intact, they couldn't even do an exemption, brand new not even worn, with two babies, waiting for management to get to the front because the associate couldn't perform the transaction without a "manager code" the line was getting longer, babies & other guest getting inpatient. Horrible policy. Mind you the boots were $139.99 plus tax roughly $155. read more

I went looking for my first pair of boots and the female employee with glasses, Amber, made that experience really undesirable. We had asked her a simple question about sizing and she doesn't even answer it, instead, she tried upselling us on some spray for boots we hadn't even chosen yet. We needed help with something and she decided she didn't want to help and tried going her own route. What point is it if the employees are there to help but they don't actually do so ? A gentleman with short hair was nice enough to help us out, but it doesn't excuse the other girls behavior. read more

Large store with items crammed in randomly throughout. It was difficult to pull boots off the shelves since other boots would come down with the selected pair. I didn't notice a place to sit to try on boots either. I was not offered assistance the entire time I was in the store. Needless to say, "I left empty-handed." read more

i was beyond pleased today i returned some boots i had bought that were too big and no problems as tags were all attached. So i found a better boot on closeout than i was expecting 33% off! Many thanks Ricardo and the lady at cash register 04 (glasses very nice) sold me some boot stretch which beats soaking your boot in a horse trough........ read more

Terrible customer service. Very inconsiderate and not very sharp. Not a comfortable atmosphere for shopping.

Went today around 2:15pm. Manager which is an older lady with blondish hair seem overwhelmed with all the customers in line and was yelling at one of her employees to help her with the endless boxes covering the entrance. The employee said she couldn't help her at the moment and they started arguing in front of customers. Seems a little unprofessional n not very good customer service. read more

Customer service is really bad. Supervisor was the worst. She didn't want to help and just ignored me. All she said was no we can't do it. She left me talking just walk away. She was a little racist. We been customers for many years. nothing like Paso Robles store. read more

This place is huge and they sell a lot of top quality clothing. The problem with this store is they put a hole in everything they sell. They really need to find a way to tag their items without destroying them with an oversized pin hole! read more

Boot Barn - Over sided pinhole on rip stop material. - Shoe Stores Near Me - Salinas, California

These five stars are just for Matt & Edith!! Thanks for all your help!! Corporate would be wise to empower their management. They really had to jump through hoops to get me the help I needed with a return gone bad. It should have been easy, for all of us. They were amazing. read more

we went there this morning in the hopes of finding the right boots and outfit for a western themed party. There was not one person who asked if they could help us. They obviously seen us scrambling and not one person asked if they could help. There was a lot of people on the floor and never got asked once by any staff. And when asked if they worked there, they answered very rudely. I will never go back to this place. Work on your customer service boot barn!! read more

As a flamboyant gay man I thought for sure I'd feel extremely uncomfortable in the machismo atmosphere of the Salinas Boot Barn. I could not be more wrong. This store is so masculine that it goes all the way around the circle again to flaming. Decorative footwear! Paisley shirts! Enormous shiny belt buckles! I was in heaven. I found a nice pair of black leather boots with eagle embroidery on sale for $100. Everyone always compliments me on them and damn do I feel pretty. read more

I just hate shopping in Salinas, but i like to go to the Boot Barn (during the day time) for all my wranglers, shirts, work boots, dress boots, hats, etc. My only complaint would be they don't stock enough wranglers in my size 33x38. I like to by 3-4 pairs at a time, I'm lucky if i can get a single pair. They have plenty of 38x32 it seems there are a lot of short - wide people in Salinas. The salesgirl Maria was very helpful. read more

Love coming to Boot Barn. Living in El Paso, TX for so many years you learn to like certain items and styles it's a bit hard to find in this area that doesn't cater too much to country style/decor. Once my husband and I walked in and were immediately greeted by someone. Wide selection of clothing; however, the one downside that my husband ran into is that the pants on the floor stock do not cater to tall people since my husbands leg length is 34. They did inform us if he liked a style he could order it. They have a lot of shirts that cater to his long torso, recommend the Cinch button ups. Lots of home decor selection, which I really enjoy, and of course the music in the store is always country. All the sale associates have smiles of their faces and are very helpful. The only one downside to this would be that there is no baby changing station in their bathrooms. I ended up changing my baby across 2 stools used for trying on boots. Wouldn't hurt to have at least one bathroom with a changing table. read more

Robernet was a very great help , and very knowledgeable about the shoes and how to help me check out with my shoes . Boot barn is a excellent place for brand new pairs of boots they have a HUGE selection of various shoes. Great place will be a returning customer. read more

Boot Barn - Shoe Stores Near Me - Salinas, California

The store manager was very nice went I went back to pick my boots, but yet again, my boots weren't ready. Only one of my boots fits after being stretched. read more

I went in today 1/28/2016 and I was looking for work boots that were made for comfort. I was helped within 3 minutes of walking in and that pleased me, she asked if I needed help and I replied what I was there for and within 5 minutes I had 3 different kinds to choose from for my particular job. Very helpful and I walked out buying work socks to go with my new boots. This place is way better than any chain store out there that sells you cheap items. I will be back to this store in the near future, they have a rewards program as well. read more

This is the WORST boot barn!! I have stopped shopping there once only to be convinced by San Martin's employee to give it another shot. So I did.. Well once again they fell short to my expectations. I was getting married and all my grooms men plus fathers were wearing wranglers and boots. I was very particular on the shirt I wanted them to wear and I only know of boot barn and L.A. Hearn caring the shirt. So I went to boot barn. All my grooms man minus 1 and fathers picked out their clothes and boots. I had asked then if it was possible to put the items on hold as not everyone had the money to buy the items but they would have them 2 days later. I explained to the sales associate that helped us the situation of a wedding being in 2 weeks and they had very limited stock. And she said it would be no problem to hold it for two days. We placed the items on hold and left. The following day I went back with one of the grooms man to purchase his things since he was unable to make it the day before. We found all his stuff plus a cowboy hat. I asked the sales associate if my items from the previous day were still on hold (just to be sure) and she said yes. So we purchased one grooms mans clothing leading his hat behind to get cleaned. So now it is two days later as I said I would come back to get the items only to be told they had put them all back! Every since item! When I tried to find all the items they were already sold.. My grooms boots were already put back and sold which they only had one pair his size left when we picked them out. The white wrangler button ups as well as the black wranglers that I picked out they didn't have but 2 of the 5 I had picked out left. ] I asked the sales associate if San Martin might have them to only be told that they could not do a store to store transfer. (Which is not true) I then asked to pick up the hat that was left the previous day only to be told that it as well was put back because it was not paid for. (Also not true) Thankfully there was one smart employee in there that found the hat in the bottom of a hat pile. I was disgusted with the store. I took my business to San Martin and they were wonderful. But once again I will no longer shop at boot barn Salinas for the lack of customer service. That store needs major help improving their employee's. read more

I took a pair of jeans to be returned that had been purchased over 4 months ago and of course I didn't have a receipt! The manager was extremely kind and polite to me and didn't make me feel like I was trying to "get away with something" and told me she was sure she'd be able to do something for me. As luck would have it, she found my purchase on my store rewards card and I received a full refund as store credit! Fantastic! Her name was Melissa and she couldn't have been more gracious or accommodating! The inventory is terrific there and I was so happy to see all the home items they had in stock. I encourage you to try this store because they don't just sell boots! They sell lovely clothes for all shapes and sizes along with great home decor items. Plus, the service is outstanding! read more

This boo barn was a fairly good sized store not too much selection for FR didn't look at the Western stuff but they did have a good selection of boots in work clothes read more

Awesome tent sale going on for the Salinas Rodeo. Got some great deals!

I would like to share my awesome experience I had at Boot Barn! They did not have my size in a pair of Dan Post Square toe boots, with no hesitation they ordered the boots for me, picked them up with in a few days! I always shop at this location, they are the best! read more

Well my wife picked me up 2 pairs of wranglers pants on 12/19/16. On 12/22/16 she noticed that one pair the seam wasn't sewed note they both still had the store tags on them. My wife asked me to go by and have them exchange item for a good pair, after waiting in line for 15 minutes the sales person looked over the the pants then went to get a new pair that were good , he put them in the bag and off I went. Once I came in from work I handed me wife the pants GUESS what the store employee didn't remove the thief item attached to pants. NOW this is the THIRD trip to the store in Salinas that I've wasted my time and fuel to fix this problem I live out in the country. Now I'm in line almost 20 mins they finally remove device I asked for some kind of disconnect/credit / gift card for my inconvenience, the sales person said they can't do that , but she'd check with her manager ? Well the store employee talked with the manager and the only thing they could do is let be buy more merchandise and I could have the employee discount but it had to be today only!!! My suggestion next time I'll shop else where. read more

Terrible customer service! They have a decent selection of women's clothing and boots, but the time you wait in line to be checked out is longer than the time you spent browsing and trying on items. If you're going on your lunch break, forget about it! I've been there several times because of the clothing, and each time it is the same experience. Managers you really need to work on this! It's not the clothing and boots, it's the employees working there that give you a low score. read more

My Experience: Came in looking for cowboy boots and a couple other odds and ends. I hadn't owned boots since childhood and found the staff very helpful in selecting a boot, explaining different styles and benefits of various brands, how the sizing works, etc. The boots are just out there on a rack, so if you wish, you can try on multiple pairs without any help. That is kind of nice as I tend to be more independent once I know what I'm looking for. I was however disappointed in the selection. Namely the lack of pointy toes and leather souls. Lots of wide square toes, roper heels, and rubber soles. Beautiful boots, just not exactly what I think of visually when I think "cowboy boot". I did however fall in love with a beautiful pair of pointy distressed leather Ariats. The staff then helped me select boot trees, care accessories, boot remover tool, etc, (all optional, but appreciated). After selecting my boots, I mentioned the word jeans and the girl that was helping me offered to assist me in picking out the perfect pair. A cute friendly female helping me pick out jeans? Sure! Never had someone offer to help me find the right jeans before. But then she got distracted, had to ring someone else up, asked me to wait next to the register, only for her to get trapped by a line of customers. Eventually I just walked away, and she sent a co-worker running after me to unlock a dressing room. Bit of a bummer. I mean, hey, I don't NEED a personal shopping assistant, but lets try not over promise here. I won't knock her for her good intentions though. Ended up skipping the jeans, but walked out with a nice Justin belt to go along with my Ariats. Other notes : Lots of American made merchandise. They few sales they had were quite the bargain. The belts they stock are much higher quality than something you'd find at the mall, at the same price (if not cheaper). Real leather, made in America. Good stuff. They also carry shirts, jeans, work wear, and western home décor. I'm giving them four stars. A better selection of boots, an air conditioner that was turned on, and bathrooms/dressing rooms that didn't require chasing someone down to unlock them woulda received a fifth star. I'll be back again, but if it's for boots, I'll be shopping around for selection first. read more

Any problem me and my wife came across while in the store, Joe, the store manager, was ready and waiting to assist us. I applaud him for keeping his cool while he was forced to watch my wife try on two sets of boots, over and over again, while trying to decide which fit better. Joe also set us up with a military discount. read more