Employees here are awesome and friendly. Probably almost every employee asked if I needed help, if I was doing alright, and if I was looking for something specific. It was so nice knowing that they actually cared. Olivia was super friendly while checking me out and making a nice conversation. Love this boot barn and love the employees! read more

This is by far the best boot barn I've been to. Not often do you find customer service like you do at this location. I went in to find boots for my wedding. Although I didn't actually find a pair that fit my color scheme, they have a GREAT selection of boots. They had much more dress boots than some of the other boot barn locations. Once I didn't find what I was looking for, their helpful friendly staff looked through catalogs and online to help me find the perfect pair. AND we found them! Lindsay and Hannah both helped me, and they were absolutely amazing. Both super knowledgable about boots, styles, etc. I highly recommend coming to this store. You won't be disappointed. They carry a large selections of boots, clothing, belts, and more! Check it out! read more

My wife and I came in to purchase some Rodeo tickets for the August show. I never been to a Boot Barn, so this place required a tour. Lots of cool stuff here! :-) A very nice, hospitable gentleman helped us pick out a awesome Jason Aldean palm hat. I felt he was very knowledgeable and helpful. My wife loves my hat and I can't wait to rock it at the Rodeo. You guys at Boot Barn rock! Thanks for helping me pick out an awesome hat! read more

Sherri was very helpful and kind! She assisted me find my perfect fit for a hat! Highly recommend this location because the staff is welcoming. read more

Great store! Terrific crew....bought a pair of boots and wore 'em home. Next day they didn't look right, too scuffed so I brought them back to the store and they didn't bat an eye just told me find what I liked did an exchange and refunded my change in "cash money". How cool are these people? They have a customer for life PLUS I 'lol tell everybody I know how cool western wear is and where to go to get hooked up! Rex (Jet Rink) read more

Hi, Should have done this review about two weeks ago. This is a Great Store!!! Even if you're not a Cowboy/Country person (I am not really) The quality of products and people is wonderful. We were helped by Amanda and could not have been happier!!! read more

Do Not Order Online!! Worst Customer Service Ever!! They completely screwed up a Christmas order! Received 2 confirmation emails for 1 pair of boots, but never shipped. Busy signal for days at their so called 24/7 customer service phone number, put on hold for 20 minutes then hung up on at their corporate headquarters in Irvine. I ordered the boots (in Stock) on 12/12, paid extra for shipping just to make sure they made it in time for Christmas, just got notified on 12/23 that they won't arrive until 12/26! I will NEVER BUY ANYTHING FROM THEM AGAIN. From now on I will shop at SHEPLERS.COM!!! read more

My boyfriend always comes here for work boots and Boot Barn always has a very wide variety of boots and very helpful staff! Taylor specifically was SO helpful and nice! He was attentive and knew a lot about each type of boot. Thank you Taylor ! read more

This is a GREAT store with awesome employees. I received my first pair of boots for Christmas but unfortunately they didn't fit me. i brought them back to the Los Alamitos store but did not get any assistance from their employees and ended up buying a pair that were too big for my feet. I called the Lake Forest store this morning and spoke to Richard. He told me to come in to his store and he would help me with the right fit. He was so knowledgeable, he really knows everything you need to know about boots. I left the store feeling confident that I had the right boots for my feet. Christina was also great! read more

My favorite place to buy boots and all my western wear. Taylor was very helpful when I brought my mom to buy her boots for stagecoach. He was friendly and had a great attitude!! read more

Had a good experience shopping here and during my mood to splurge on a bunch of boots, Kathleen helped me out. I would recommend asking for help up front before going back to try any boots on. The girls have the knowledge about brands and fit details so ask questions and get some great customer service! read more

Been here a handful of times for boots for my wife, myself, women's clothing, jeans for myself, and even some returns. I love that their customer service is always top notch. They're friendly and willing to help, and they've got a great selection. read more

By far the best and biggest Boot Barn my husband and I have ever been to! The staff were all really helpful and we were able to find exactly what we were looking for thanks to their big selection of boots! read more

I was informed that Boot Barn offered a hat pressing service. I went in to the Lake Forest location on May 21, 2018, at about 12:30 to ask about getting a hat pressed. The employee behind the counter (who I hope is not a manager) was completely rude, condescending, and unprofessional. I've been to other Boot Barn locations where the employees are much more helpful and polite. I would find another Boot Barn to make your purchase unless you enjoy terrible customer service. read more

Haha on a lark we finally stopped in for boots. We've been joking for years that we need to get cowboy boots. She asked us if we were interested in boots for being out in dirt or dancing. Ummm yeah. Neither ? Yeah, that's a hard "no" on dancing. So we opted for rubber sole and square toe. Got the shoe trees and hooks and remover and lotion. We have no idea what got in to us but it was fun. I couldn't name a country song or artist unless I know them from singing an anthem or being on The Voice but my boots are cute. I'll probably wear them on casual Friday for fun. They don't have a big selection for wide width in women's. But I jumped up a couple sizes and did ok since these are not serious footwear. If you are seriously into this style of boots and clothing, this is a nice store. I think we just binge watched Letterkenny and got inspired. I give them a Texas size 10-4. Now, Pitter Patter. read more

How I hate this place! I've gone here several times to buy boots and every time I walk out saying "Yelp You!" under my breath. Their prices are high, the staff is the most DIS-courteous, the stock is all over the place making it tough to find what you want. The last time I went in with an online coupon only for them to say they wouldn't honor it as the style of boot I wanted was out of stock (surprise!) and my next choice wasn't covered by the small print at the bottom of the coupon. I told the lady at the register (which I had to wait over five minutes for) that they should honor the coupon on the pair I was buying as they were stocked out of my preferred pair. Her response to me was basically, "Yelp You!". No, Yelp Yourself!!! read more

This review is for the employees at this store. Although I'm not a fan of western wear, I came here because my brother is a big fan of Boot Barn and so I needed to maybe find something for him or at the least get a gift card. I went in and immediately was helped by a young man there. He walked me and my wife around making suggestions and giving ideas. I really appreciated his help and the time and effort he put in to getting us hooked up with something my brother might like. Seriously if it was left up to me to decide, I'd have my brother wearing all kinds of nonsense due to my lack of cowboy fashion! After all his help we ended up just getting him the gift card, mostly because the sales guy knew I was pretty hesitant and he said because western wear like any fashion is basically a personal preference. He was totally helpful and super nice and am happy to say, if I ever decide to go cowboy I'll definitely be back just because of the great service. read more

Friendly staff here. They know how to size you, what you will need, and they go the full 9 yards to make sure that you leave happy.

Very clean well organized store. Staff was very nice and attentive. Always love good customer service when I go places. The prices are about expected. Some good deals on sales racks. read more

I purchased products on line because a store isn't close to me and it did say that if I had a a return I could return it to a store for a full refund. So I drive all the way to the store today to return and the manager tells me I can't do it today because their customer service is closed on the weekends and she can't call to verify the purchase. Now I have to drive back there AGAIN. Waste of my time and gas. I will never buy from them again. You mine as well take me off your mailing list and email list. Very dissappointed! read more

I came all the way down from Huntington Beach to this place. It looked alright inside but there was no one to help me. There were other people just standing around needing help as well. There was someone working the register but no one else. A couple people walked in and got in line at the register so there was no way of finding out if there was a way to buy some boots. What a waste of time. Guess I'll buy my boots online. read more

Was going to take my 87 year old mother to a cowboy bar to see her favorite band Brian Lynn Jones and the Misfit Cowboys. Decided to go a little cowboy and bought two bolos. Great price, and nice looking. The register girl made a mistake and run up one of the bolos twice. She caught the error and had to get the manager to correct the double-ring. It took a few minutes but she apologized three times. So it made up for it. LOL read more

Worst management experience I have ever witnessed. Definitely need some management, customer service and "people skills" TRAINING for these kids before they are allowed to be in control of such a big retail location. read more

A huge selection of boots! And super helpful and knowledgeable staff, great all around experience

KRISTEN IS AWESOME! Only been here a few times and never purchased boots from here. (only purchased my boots in TX straight from Tony Llama) I was really impressed with the selection. Kristen help my sister and I out right away. I was looking for more a fashion boot rather than working boot. She was so helpful and we both left with awesome boots :) read more

Went to Boot Barn on 05/08/16 with my husband and mother to buy some working boots. The store is well organized. They have cute boots for women and children and also have very stylish country dresses. You can literally taste the leather as you walk in lol. The girls in the front are helpful, so nice and not at all bothering. Even the people who are customers themselves are helpful and nice. The reason for the four stars is the owner (I believe) lacks personality and customer service. My mother asked him if they had any other sizes for a specific brand and yes he did answer our question, but being the owner he lacked personality for selling his own products. I was informed before coming in, that the boots they sell are on the pricy side (which is true) but are very good quality.. Hopefully it's worth every penny. But overall, it was a nice experience. read more

I'm giving it a four star because when I walked in I wasn't greeted. There was three employees at least that turn and looked at me when I walked in. Sorry being in retail for 14 yrs you at least want to acknowledge w a smile or head-node. It took a while for someone to come and ask me if I needed help. I took 3 of my grandchildren to buy boots and maybe some for me. Anyways, Kathleen came and help me. She was patient w my grandchildren and schooled me how to buy boots for myself. She took care of us from the being to end. I had to buy something else and another cashier took care of us she was nice too. read more

Love this Boot Barn and the people there. Lindsey is awesome and remembered me from previous shopping. She knows her stuff, and is very helpful Thanks for a great experience ! read more

review posted 9/29/2011 I wanted a boot the store did not stock. I asked the employee if they bootbarn carried it on their website. The employee "checked" and said they did not. Later I found out they did in fact carry the boot on their site. The employee only wanted to sell me what they had in stock at their store. He lied to me in attempt to do so. UPDATE 4 years after I originally posted review. - 2 years after I posted review,, Boot Barn customer service saw this and wanted to know the details of what happened. 2 years.??? And I never got any notice of them trying to contact me when they did, so I guess their reply was just for show. The only thing I remember is to AVOID Boot Barn or get scammed. Scamway or the highway. I do have a car to go on the highway. So highway it is. read more

I had a great experience with this store! The manager Kristen, along with the employees were all so nice, professional, and helpful. I am a happy, grateful customer. I definitely recommend this store because of their excellent customer service and awesome boots! read more

This location rocks. It was well-stocked, and the employees were so friendly despite the fact that I was just trying things on and didn't actually buy anything that day. Love! read more

Went into the Sparks, Nevada store and was greeted by Mallory. She asked what I was looking for and directed me to the exact locations I would find the type and size I wanted. Excellent service.. huge selection. There were so many options I couldn't make a choice. I will be going back again to narrow it down. read more

Great experiences at this store, I am always greeted as soon as I walk through the door and sometimes by my first name. I have recently purchased two pairs of Lucchese Boots, one a custom order and the other off the shelf. Casey took awesome care of me. I have also purchased clothing jeans and shirts...Amanda always helpful. I've shopped here for over 10 years. They always take good care of customers .. read more

Great service, as soon as I walked in I was greeted. I was looking for work boots, and the sales rep listened to my concerns and even checked to see what kind of work I do to better provide a solid boot for the rite job. First time customer and will return. read more

I worked there for a couple weeks and then had to leave due to family Emergency that's made me have to leave temporarily but I did talk to cooperate about being able to get a job back when I rehire but I talked to my assistant manager and told her I'm interested and available to come back and ever since I never heard anything back and saw that they made recent post about hiring and so that told me I wasn't wanted due to maybe me leaving? If that's the case, then I'll never work for a boot barn again if that's how they want to treat people and i guess management isn't great at all....won't be returning to this location EVER! They've made it awkward or me to come around. read more

This used to be a pretty good store when Diana worked there , now it's full of people just standing around drawing a paycheck. There's usually no more than two people on duty when is busy. I'll find a different store. If they don't have something in stock the answer is we don't have that anymore. If you're making more than minimum wage there paying them way too much, need to pay them a commission only that will light a fire under their butts. read more

Best customer service and very knowledgeable!! Came in for a bday present and left with boots for me on sale as well!!

The management here is very unprofessional and down right ride. Needless to say I am very frustrated and disappointed with the management and customer service. I do not recommend going to this location. read more

I visited the Boot Barn Lake Forest store on a weekday about 4pm. I walked the displays until I found my size & selected a Lucchese boot in 2 sizes to determine the best fit. A salesman was helping a gentleman a directly in front of me. As I was trying the boots, he never looked up from his customer or offered another sales person. He left for the front of the store & never returned. There were very few customers. He must not have been noticed my Vintage Lucchese Snakeskin Boots from the San Antonio factory before they moved to El Paso. Nor did he notice the amount of Old Pawn Turquoise I so love to wear. If he were aware of the price of the boots I was trying to fit or the cost of my collectible ones, he may have realized I could be a valuable customer. Without assistance, I decided to leave. As I passed the checkout area, the same sales person never turned away from his chat with his co-workers. Oh well, when ordering directly from Lucchese, I can shop much higher priced boots than the limited selection from Boot Barn .... read more

Don't go hear. I went in on Sunday May 3, 2015. The 2 young ladies didn't wan't to seem to help me or anyone else in the place. When I finally went up to the counter I was given bad information about the return policy. I was told that if I purchased from Bootbarn.com I would have to return them to the online store to get my money back. When I called the 1-888-440-2668 they said that I could return the item to any store for full refund. The girls didn't want to come out to help me find the boots I was looking for. Sorry very bad customer service and they lost a sell and a customer!!! read more