Thomas worked on Labor Day! He fixed my internet quickly and efficiently…read more He was helpful also setting up my televisions so they had internet. 5 stars

Thomas from Zentro came by to help install my WiFi. He was a great help! He was efficient and…read moreinformative!

i was unable to receive incoming phone calls. they were going directly to email with the caller…read morereceiving the message that my voice mailbox was not set up. All my calls were being forwarded to an unknown number. Several techs attempted to correct the issue to no avail. Then Jimmy at the Schaumburg store who was a relatively new employee (2 months) came to the rescue. He not only solved the problem, but made me trust that he knew what he was doing. He's very personable & you can tell he enjoys helping people. He should get the EMPLOYEE OF THE MONTH award. If you have any issues with your phone service, I highly recommend you visit the Schaumburg location & ask for JIMMY!

It was time for a new phone. I decided to go to Xfinity right when they opened at 10 AM on a…read moreThursday to avoid crowds. The store opens at 10 and I arrived at about 10:02 - there was a line checking in. There were about a dozen people in front of me. The wait wasn't terrible but was about 30 minutes. The store associate who worked with me was pleasant and knowledgeable. I told her what I was looking for and that I wanted to trade in my old phone. I was given a fair price for the trade-in. The iPhone couldn't be discounted although I did try to negotiate. Not sure if the manager could have done something, but I chose just to move ahead. The process to get the new phone took about 20 minutes. At that point, you are brought to another area where you wait for someone to help you activate the new phone and transfer the contents from your old phone to the new one. I waited about 20 minutes for that store associate to help. The phone needed to update it's operating system, then switch to the transfer process. This took between 30 and 40 minutes. I added a few accessories since I had a 50% off accessories coupon. At that point, the second associate I worked with asked if the first one had gone over my bill with me. No, she hadn't. This associate went through my bill and found a way to save a few dollars a month and add services. I chose not to do it then and got the offer in writing so I could return to the store another time to take them up on it. Overall, the store associates are knowledgeable but vary in the level and quality of service they provide. The waits are too long - especially since some store associates were milling around not helping anyone. That isn't a good look for any business.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

Employees act there like you're bothering them. They are not there to work. Sitting around doing…read morenothing and don't even bother to greet you. When asked for help . Had the phone shoved back across the table and said we can't do anything. You have to call customer service. Didn't offer to help. Nothing. Completely dismissive and this is a corporate store. Lazy, entitled and obviously just there to pick up a pay check. Oh, and the ignorant manager had to have the last word every single time we pointed out a failure in their customer service. They are not responsible for anything which is endemic these days. Give to charity rather than these ungrateful people.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I've been using FVI for around 15 years and am still a loyal customer due to the very quick and…read moreattentive service they provide. I recently had some quirky antenna issues which made my IT connection very unreliable. They dispatched technician Cory to solve the problems which he did quickly and correctly. I prefer to support local businesses and FVI is one of the best at providing good fast internet connection. I highly recommend allowing them to prove what good service really looks like.

I have been with Fox Valley for 26 years and have had no issues. I love their service. The tech are…read morevary nice fellows and do their best to help you out. I was on the phone this morning with Mason and he helped me get through a situation that I most likely caused and I was up and running again at 8 am this morning. Call Mason he's a nice young man and he will help you out. I had dial up internet and still cannot get cable companies. So very glad to have had Fox Valley take care of me all of these years especially now that I work exclusively from home.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible EDIT: I saw their automated response and reached out. No one responded in five days! EDIT 2: you also can't message them! the respond to message link doesn't work lmaoooooooo y'all are terrible

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Rene Ramirez is a technical analyst who maintains and does diagnostic with computer systems along…read morewith removal of computer virus.

I use this now and it is on and off at times. I so far have the on the go package but looking at…read moreadding the modem since I will now acquire a roommate. It is still a little pricey and the item is still very new. I think they need to add more towers to the area to have better connections.

I've had Clear for the last 2 years with no problems. Did have to get the Performance Dock for…read morebetter reception - then no problems at all.