I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

I recently visited the Verizon Wireless store in Addison, Illinois to switch my family over from…read moreT-Mobile, and I'm extremely glad we made the move. From the moment we walked in, the customer service was outstanding. Ricky, our sales representative, was incredibly knowledgeable and patient. He took the time to explain all the phone options, helped us find the best service deal, and made sure we understood everything before making the switch. He made the whole process smooth and stress free. The store manager, Rashid, was also fantastic. He stepped in to help us finalize the purchase and made sure we were getting the best value for our new phones and plan. His professionalism and friendly attitude really stood out. Overall, both Ricky and Rashid went above and beyond. If you're thinking about switching carriers or upgrading your phone, I highly recommend visiting this Verizon location in Addison, IL. Excellent service, great deals, and a team that truly cares about their customers.

It's a big store attached to a new mini strip mall near Walmart. It's right off the main roads (Rt…read more53 and Lake St). Their agents are OK, nothing really stand out of their Customer Service. The choices of phones and tablets are comparable to other carriers. They state all stores can serve you if you have any technical issues. My husband/Mom opened up a business account with them. Their agent that was working with them seemed like a newbie..didn't care much of him. If you open up a business account, it's best to call ahead of time and a rep will be at that store time/date and they will take better care of you. I'd only come back here because of location and it's a bigger/newer looking store. They need to up their customer service attitude. Smile more, money is coming into the door man...start sucking up!

I have been struggling for years with the internet and Verizon in my part of McHenry, IL E-vergent…read morewas recommended to me by a neighbor in my Homeowners Assoc. The process to make contact was very efficient. Within in business day, I had someone make phone contact with me and schedule and appointment and installation. Install cost is very inexpensive. I coordinated this with my Wi-Fi tech advisor for my home .E-vergent's tech showed up right on time and got to work immediately. Within a few hours I was operating and in business throughout my home. I work at home, so my internet connection is extremely important. I highly recommend E-vergent and have already recommended them to my other neighbors. Here are some more pros (there are no cons): -- System in place for two weeks now and works flawlessly, even in a snowstorm. Line-of-sight-system -- Unlimited data (HUGE advantage) --Very fast download speed --Very consistent performance - no slow downs at any time night or day --Performance over Verizon is 180 degrees better (I dropped Verizon) --Extraordinarily affordable compared to Verizon, AT& T and others. Cable not available in my area. Just as well so I do not have to put up with Comcast. I am very happy with E-vergent and would highly recommend

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

At 1:15 the doors were locked with 5 plus customers outside. I then called the number provided and…read morewas told she'd be back shortly. She sat in her car for 5 mins in rear of parking lot. I drove a mile down to Barrington Rd and saw James the owner operator of another Boost mobile store and had the greatest experience. He Helped me for ridiculous amount of time. Do yourself a favor and see James.

Very rude and childish customer service, they charged me for things that I never got ! They steal…read morein this location !!! Do not come to this location.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.