I don't like Zentro, but they sent their tech Tyler to help out and he was amazing…read more I have had constant issues with Zentro going out, it's the company that is an issue but their support people are doing their best with the pile of crap they were given.

Thomas from Zentro came by to help install my WiFi. He was a great help! He was efficient and…read moreinformative!

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

I somehow had my phone hi-jacked and the displays were all different. My Daughter who is tech savvy…read moretried for 30 minutes to switch the home screen back to it's original home page without and luck. It even had the scam where the scammers display a message that your phone is infected with a virus. Click here to fix it. We all know how that turns out! When I entered the Verizon store at 1600 Lake Street Ste 105 in Addison, Illinois I was greeted by Heather Obrien with a smile and saying welcome to the Verizon store. How may I help you? After verifying my account, I showed her my phone. She said that she has seen this display a few times before, and in a couple of minutes she had my screen showing the proper screen. She then wont through my aps to see if and known ones were loaded on it that she knows might cause a problem. After removing those app that I never used anyway, she said that my phone did not have a virus and was glad that I didn't click on the fix it link. Heather is a fantastic employee and an asset to Verizon! She really made my day!

I recently visited the Verizon Wireless store in Addison, Illinois to switch my family over from…read moreT-Mobile, and I'm extremely glad we made the move. From the moment we walked in, the customer service was outstanding. Ricky, our sales representative, was incredibly knowledgeable and patient. He took the time to explain all the phone options, helped us find the best service deal, and made sure we understood everything before making the switch. He made the whole process smooth and stress free. The store manager, Rashid, was also fantastic. He stepped in to help us finalize the purchase and made sure we were getting the best value for our new phones and plan. His professionalism and friendly attitude really stood out. Overall, both Ricky and Rashid went above and beyond. If you're thinking about switching carriers or upgrading your phone, I highly recommend visiting this Verizon location in Addison, IL. Excellent service, great deals, and a team that truly cares about their customers.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

At 1:15 the doors were locked with 5 plus customers outside. I then called the number provided and…read morewas told she'd be back shortly. She sat in her car for 5 mins in rear of parking lot. I drove a mile down to Barrington Rd and saw James the owner operator of another Boost mobile store and had the greatest experience. He Helped me for ridiculous amount of time. Do yourself a favor and see James.

Very rude and childish customer service, they charged me for things that I never got ! They steal…read morein this location !!! Do not come to this location.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I went to the store in Bloomingdale on Gary Avenue it was a Sunday. I was walking up to the door at…read moremaybe 4:55 -4:57p.m. they close at 5 PM. . I had equipment I needed to return. The man in the store literally closed the doors in my face! I was saying to him as I was walking up to the doors clearly with the intention of walking into the store . I said all I have to do is to return this equipment. That's how close I was to walking into the doors I could clearly be heard. He heard me. He continued to close the door, literally right in my face!!! He said we're closed. Not even I'm sorry we're closing. I asked him very nicely please I just need to return these couple pieces of equipment he totally ignored what I said. I have never had a store literally close the doors in my face as I was walking up their walkway.? I wish I could've seen his name tag. I tried to take a picture through the windows, but he had walked to the back. I waited a few minutes at the door, hoping he would come upfront again, so I could snap a picture of him. I hope when I go back to try to return the equipment again which I'm being charged extra on my bill., he will be there so that I can get his name because I will be calling Xfinity to complain. My service with them has been exceptionally poor for the two years i've had them. The picture freezes the sound stops., the sound and the picture don't match each other at times. There have been three technicians to my house to fix the problem, but the problem has yet to be fixed. Another issue I had was I was supposed to get a credit on my bill. This was regarding something other than the equipment. I never got the credit. I've called twice they keep telling me the credit will show up on the next bill. Yeah the check is in the mail so to speak. I doubt I will ever see that credit. Choose a different store to go to better yet choose a different company for your Internet needs. I highly recommend Consumer cellular for your phone. I've been with them for five years and have never had better service from any other company. I wish they did Internet and TV I would be using their services for that. If I could give zero stars, I would.

I am extremely disappointed with the level of customer service I received today. I spent more than…read morethree hours on the phone and was transferred back and forth between approximately eight different agents, repeatedly having to explain the same simple issue regarding adding a new promotion to my account. It appeared that the representatives either were not reading the account notes or were not properly documenting the issue for the next agent. Eventually, I was transferred to a manager who was rude and unprofessional. When I asked to disconnect the service because of the unprofessional attitude I received, instead of properly addressing the situation, he transferred me to a department that was already closed, causing the call to disconnect entirely. Additionally, every representative I spoke with asked for a callback number in case the call disconnected, yet after the connection was lost, nobody called me back. I have been a customer for almost seven years and previously considered this a good company. Unfortunately, the quality of customer service has significantly declined. This was the first time I have experienced such horrible customer service. The level of disorganization and lack of communication between representatives made the entire process feel chaotic and unprofessional. This experience was exhausting, frustrating, and completely unacceptable. After this experience, I no longer wish to have any connection with this company.